Carols Jewellery Omdömen 

I ordered a ring from them as I fell in love with it. When it came it wasn't the ring I ordered it looked nothing like the ring I saw on Pinterest. I wrote to them explaining this and was told that was the ring. I have photos in which I sent and was told again it was what I ordered. No happy 😕 was told that would send me 30% refund back.
Do not purchase from this company

Very helpful with all the inquiries and changes address for shipping . Enjoyed shopping loads of good stuff . Can’t wait to recieved my order. Thank you

I wish I'd actually come here first instead of trusting the 'trustpilot' on their website. What an idiot! Now I can accept a 20% refund or... the stuff is cheap plastic nothing and I am seriously out of pocket. This is awful!
Do not buy!!!!!!

Carol seems to indrstand how important the design and workmanship is. All of her jewellery is beautiful and a joy to wear.

OMG.. this is yet another fake Chinese junk company you see all over Pinterest except this one now adds fake trustpilot reviews on its website. I wish Pinterest would stop allowing these scam companies to flood everyone's feed. Spread the word.. don't buy from a company you don't recognise as a well known brand as they are all the same fake bunch of thieves springing up every day with a different name waiting to rip you off.

WARNING !!!!!!!!! DO NOT WASTE MONEY ON THIS WEBSITE. THE JEWELLERY IS CHEAP AND TACKY. IT IS LIKELY A SCAM.

Luckily I spotted that it was a scam before ordering. The ring I was looking at - it said only 3 pieces left. Interestingly, there seemed to be one left in all 5 sizes. And then I was able to put 10 in my shopping basket and proceed to checkout… Total scam! Also, on the same day I saw an advert from Grace Jewellery using a very similar tactic… Two artisans jewellers closing down at the same time, handcrafting everything but having hundreds of items in all sizes… Right!

This is AI scam. regret i fell for it

I am very disappointed that I was taken in after seeing the earrings on pinterest. Not at all like the picture and a website selling cheap poor quality earrings, the clasps don't even work to close them. They say 2 to 5 days delivery time and it was 19 days. I have asked to see the refund policy.

Do not purchase from Carol's Jewellery. This is a scam using AI-generated imagery to create a fictitious website promising handmade goods at a discounted price with a convincing backstory. When the jewellery arrives, it's a cheap imitation of the product advertised. I can't believe I fell for it. The refund policy and email correspondence will probably be a waste of time, but going through the bank protocol; after which, 15 days, I can mark it as a payment dispute with the bank.

Thought the woman's image looked A.I. generated. No address? Definitely suspect. I haven't bought anything and won't. Ever.

Do not use this company. I ordered 2 parcels, and the only one I received for £24. was rubbish and certainly not custom designed/ hand made. They offered me the usual 20% off which I said yes to, but am still waiting for this refund. (back in August - at least). The 2nd parcel for £40 I did not receive at all, and eventually took up a Bank Dispute for the refund. I still have had no satisfaction from Carol's Jewellery. They are dreadful. I wish I had checked with Trustpilot before my purchases.

8th September 2026: dispute is still ongoing. They have lied to my Bank by telling them that the goods were received - which naturally they werent.

These goods are definitely not hand crafted although they state they are on their website.
Dreadful experience! Am not surprised they do not respond to customer complaints on this website.

This company popped up with a beautiful ring on my Pinterest feed so with due diligence I looked them up on Companies House and surprise suprise they don't exist. Scam.

This whole thing is a complete scam! The 'owner' and the shop photos are 100% AI-generated. These are just cheap, mass-produced factory items shipped directly from China, pretending to be handmade. Don't fall for it!"

Like a few other people I would give a zero - I did receive my silver bracelet stack which would have been nice if only they wasn’t cheap plastic silver beads they are light as feather not the weight of 5 bracelets!! They really shouldn’t be allowed to scam people in this way. I will try for a refund but doubt they I will get anywhere with that.

Shocking. Nothing like the images from the website look like. I total rip off! I would give 0 stars if I could … terrible

Nothing more than a scam - received a puce of plastic jewellery which broke in my hand . A disgrace and a fraud

This is definitely an AI business. I bought the art deco earrings and they are very cheap and not worth the money.

Full Refund...Not a Chance!!

All I can say is; don't even glance at this website. Your Bank account will know you have when you don't receive the full refund you were hoping for!! I ordered one ring, which took ages to arrive. When I checked the tracking it said "International Shipping"... that's when I realised it was a scam as "Carols Jewellery" purported to be a company in this country. My own fault, I should of researched the website in more depth . I had to send my ring "back" and was offered 20% then 30% discount to keep it. It would of cost me £16 to send it back to China for a full refund (I don't think so!!) In a nutshell, I lost out and "Carol" gained £17 of my money. Please avoid "Carols Jewellery" at all cost.

If I could give zero stars, I would. Do NOT buy from this site. “Carol” does not make her jewellery. I paid £25 for “handmade “ earrings that I’ve since found for £2 on Etsy. The earrings they sent were nothing like the picture. I said I wanted a refund and like other reviews, it said I would need to post back to China (Carols is apparently based in America 🤔) The cost of returning to China is almost as much as what I paid (which they know) so the offer of 20/30% refund is offered. They obviously do this with everyone so for each £25 paid on fake earrings , they refund just over £7, not a bad profit for earrings they purchase for a couple of quid. I asked why “carols” handmade earrings can be purchased on other sites, no comment, I asked why my earrings were sent in a cheap plastic wallet and not a velvet pouch like advertised, no comment. It took me weeks got a refund that actually came from a uk address. Absolutely a scam.