Cariloha Omdömen 

Received sheets as a gift from friend. Bottom fitted sheet did not fit cut wrong. NOT the height (thickness) that's fine. Says king but sizes closer to queen. Contacted customer service. Said can't help without receipt. It was a gift. Will not ask friend for receipt. That's tacky. Sheets are clearly marked with their tags. Not hard to identify. Terrible customer service. They do not stand behind their products. Steer clear my opinion.

Don't waste your money. They pill, and then develop holes. I tried several sets, all the same problems.

I washed all 4 sets (I'm a glutton for punishment, I guess) on delicate cycle with cold water, no spin and only one sheet set in the washer.

I let cariloha know each time and received a run around. Almost a thousand bucks down the tubes.

I purchased over $200 worth of bath sheets and hand towels. I emailed the company and received an auto response because the product were not from the same dye lot. Not even close the products didn’t match. After two weeks and no response so I called them. They sent me RA number and was told I have to pay for shipping to return product. They send defective product and want me to pay to send it back. Customer service is horrible. I’ll never buy anything from the again. Purchase at your own risk.

I have wanted a set of Cariloha sheets ever since I first saw them but thought they were too expensive. I recently found them for $150 at Costco and bought them. The sheets are very comfortable but after only 2 washings the fitted sheet developed a hole. I have never had this happen on new sheets. At least I can return them back to Costco.

I have used and Loved Cariloha sheets for over a decade. It was the standard sheet set but the I decided to ‘upgrade’ to the resort sheets. They are super thin and the worst thing is that after only 2 - 3 washings following proper care instructions, the fitted sheet began pilling. When I wrote to customer service, I got no service at all because even though I just began to use my sheets for our new home ( the move got delayed and so they were unopened I the original packing for over a year unfortunately), I was told the warranty expired and I’m out of luck or help from them. I read from another reviewer that pilling is not covered under warranty and that they suggested one of those tools to remove the pilling! For sheets well over $200 and this is the response! What I want to understand is WHY do they not care about their customers and their experiences of their products? This is a quality control problem. Never again. There’s plenty of other bamboo sheets out there that do not pill and are a fraction of the cost!!

For as much as I paid for the sheets, the service I got was extremely poor. I wash the sheets just like I was supposed to, once I put them on my bed a couple of pieces had some stains on it. When I called the customer service line I was asked questions that I clearly know the answer to, almost like as if I was lying. People that paid almost $400 in sheets don’t usually lie about how they treat their sheets. I believe her name is Stephanie. When I asked her if she could send me the new sheets first, and then I sent her the old sheets back, her response was “ don’t you have other sheets”? I had to hold back my response as I felt insulted. I love your product, but I think you should take a little bit more time and consideration on your customer service staff.

The store manager Richard was great. very knowledgeable about the products. we discussed some issues I've had with the last purchase of underwear from Cariloha. Also talked about upcoming fathers day specials. His worker Giovanni was nice as well, and assisted in my purchase. I've been a long time customer of Cariloha, I appreciate great products and great service!

Bought sheets and extra pillow cases on a vacation said they would be more then happy to mail them. So they did finally got half of the order which was wrong had to make a special trip to town to send back what they sent me. Finally got half the correct order. Had to call them again to get the rest of what I ordered. Finally over a month later got the rest which was not what I paid for! I’m over it! I will keep what they sent me and they can keep the extra money! They must need it worse then me! I will buy sandpaper and sleep on it before I ever purchase anything else from this company!

We bought the sheets with a LIFETIME WARRANTY! Purchased 02/22/2016. They will not honor the warranty as they now say it will fall under the 1 year warranty! NICE YOU PURCHASE AN OVERPRICED ITEM TO HOLD THEM TO IT …..CHANGE THE RULE AfTER YOU BUY THE PRODUCT! TOTAL SCAM GARBAGE COMPANY!!

I called Cariloha about their fitted sheets not fitting the resort mattress I purchased from them. They told me that I need to put the sheets on the bed damp, but not sopping wet. I also found out that the Cariloha sheets only have a one year warranty.

Used to be a great product. But they have gone the shrinkflation route and cheapened their product. Just received my latest order of towels and what used to be a great product now is as cheap quality as anything your finds In Walmart.

This company is really good at scamming its customers. You buy a product it doesn’t fit then you initiate a return only to find out you can only exchange or receive store credit. You as the customer pay the return shipping. What a horrible policy. I will never be ordering from this scam of a company again. What online business makes you pay for return shipping. It should have been clear during the purchase.

I ordered the Duvet comforter and was happy with it until I tried to order a DUVET to go over it. I didn't like the choice & cost Cariloha had to offer so I went online to order a duvet and could not find the size of the Duvet comforter from Cariloha 110x96. I have looked at every online store with no luck. Any suggestions would be appreciated. I'm at my wits end.

No good deed goes unpunished!!

For the holidays, I wanted to give my family some “nice sheets” so I spent a good amount of money on Cariloha.com.. after a few days the items arrived. I was curious bc I read/heard a lot about their sheets..

After opening the package and I understand that not all materials are to my liking, I did what any of us would do when we don’t like the item..we return it and ask for refund.

I called cariloha and inquired how I can send some of the items back.. I was Informed that I need to fill out the return form then print it and send the items back.. so I filled out the form, printed it and then taped the return label on the box. I took the item to UPS. There I discovered that the company DOES NOT cover returns. It costs me over a 100$ for the returns in addition to another 100 they will charge me for restocking.

This is definitely the last time I’m buying from them. They have no scruples.. 2022 and I need to pay over 200$ to return ur stuff that does pass mustard. Seriously!! Cariloha is a ripoff.. DO NOT waste your time and money with them.

Quality is poor
Returns are horrible
Customer service is unhelpful.

Bought the weighted bamboo blanket for a whopping $250 (which I thought was worth it) until it arrived and it's clearly not a Queen size, but falls short by a foot on either side. I told customer service it didn't fit and they said it's the only queen size they offer and its meant more of a throw than a full blanket. They never tell you this on their website. then I went to return it and since it's so heavy UPS wants to charge me $75! (Cariloha doesnt offer shipping costs to return items). VERY misleading. Just thought I'd warn you before you invest this money. they should really make it clear on their website so customers won't be mislead.

Purchased 6 pairs of men’s boxer briefs for my husband and son in August. Received them on 8/15/22. The crotch completely ripped open on one of my husband’s pairs. We tossed. When I noticed the threadbare butt of one and then he had another split open, it was time to vent!! No place to leave a review through my purchase so emailed them. They said they offer a one year warranty, could i send pics. I did. Then I tossed those. Task taken care of. No. What they didn’t mention was that i would need to return them. Yes. The used underwear with the crotch ripped out. Frustrated beyond belief. All I wanted was to write a review on their site then they dragged me down this dead end road.

Have been trying to initiate a mattress return for weeks. Got the RMA, but Cariloha will not return emails requesting help with scheduling pickup. The RMA is about to expire, and I'm at a loss for what to do once that expires and I'm stuck with a mattress that I tried to return within the guaranteed trial period.

While the quality of the product is good, customer service lacks considerably. I really recommend buying your bamboo elsewhere. You will get it cheaper and probably get better service when something goes wrong. Not only did they refuse to refund my husband for his shirt that was too small and they do not make it larger (He is only a L by the way), when our pillows got lost in the mail, they were going to reship, but never bothered to provide me with shipping information. When I contacted them a week later about tracking the package, i was told generically to leave them alone. So I started the process again and was told that thier information showed that UPS dropped the package the previous day, when it actaully arrived the next day. Not so sure UPS can be trusted either, but this is about the lousy customer service of Cariloha. I can get quality with better service elsewhere, and certainly at a better price!

I called to get my sheets replaced after one month of use they were worn and started to tear. They said they would not send me another set, even though at time of purchase we were told everything from Cariloha had a lifetime warranty. We spent alot of money at Cariloha. Regular sheets last longer then bamboo sheets' they only lasted a month. We also purchased the Cariloha mattress for $3000.00, pillows, towels, pants, shirts, socks and right down to the panties. And that will be our last purchase from Cariloha. Will not even go in the store! Spending upwards of $150 on a pair of sheets is totally ridiculous but made sense with the lifetime warranty. You can purchase sheets for $50 bucks and they will last way longer then these $150 Carilohas.

Falls short on quality; customer pays for shipping and returns. The product comes at a premium price tag (even with sales/promo codes), but when the quality isn't as expected you have to pay $10 - $15 dollars to return the item.