CARGEM Omdömen 543

My daughter was looking for a new car to replace her Fiat 500. We found a great looking Audi A1 at Cargem and made a call to ask about the vehicle. I spoke with Abu who ran me through the whole process and explained the car was currently being prepared, MOT’d and serviced. Abu set up a WhatsApp chat and kept me updated every few days and then called to say the car would be ready for viewing in a few days. From the moment I arrived at Cargem I was comfortable, the offices were clean and the staff were friendly. Abu offeeed me a drink and then we looked at the Audi, took it out for a drive and then went through the sales and warranty process.

The vehicles paperwork was provided and all the figures were completely transparent on the screen which Abu turned so I could see.

The experience of dealing with Abu from the first call to me collecting the Audi today was an absolute pleasure with no sales pressure.

Abu even messaged earlier this evening to ask how my Daughter reacted when we gave her the car as I’d mentioned it was a surprise for her - great attention to detail.

Abu was a delight to deal with and I highly recommend speaking with him and the team at Cargem about your vehicle requirements.

I recently purchased a vehicle from this car company and the entire experience was excellent from start to finish. Annyl a senior sales executive was very kind, friendly, helpful and easy to talk to. Recommend this car company.

I purchased a BMW from Cargem in November after seeing it on AutoTrader. Initially, communication via WhatsApp was quick and straightforward. When I arrived to view the car, Jahid only offered a quick test drive around the car park, and I had to insist on a proper road test. During the viewing, it also became clear that Jahid did not appear to know much about this specific car when I asked him questions, and he seemed more interested in taking personal calls while I was trying to sort the paperwork with him. The vehicle itself was faultless and accurately described.

I proceeded with a finance agreement and a £1700 RAC Platinum warranty, although the terms and conditions were not fully explained to me at the time. I decided to cancel the warranty less than a week after purchasing the car. The sales manager, James, initially said he didn’t know how to process a cancellation and claimed no customer had ever asked before. He later said he did know, and that the refund would take 7–10 days.

I have since seen online that my warranty policy has been cancelled, yet no refund has been issued by Cargem. Despite multiple messages, emails, and phone calls, I’ve been completely ignored by the sales staff and still have not received any acknowledgement or explanation.

This level of customer service is completely unacceptable. I have sought independent advice, and given that Cargem has cancelled the warranty but failed to refund the money paid, I will now be looking to take legal action to recover the cost of the warranty.

Based on my experience, I would not recommend Cargem.

Oh dear I was thinking about traveling all the way from Hampshire to view a car , not now I've read the reviews . And the car I was looking at as been sat for almost 6 months in there compound. Never mind I will go nearer to home .

Great Sales, Extremely Poor Aftercare

I purchased a car from Cargem in May 2025, complete with a 3-year warranty. Unfortunately, within 24 hours of ownership the engine management light came on. I contacted the company and was told to reach out to their warranty provider, which I was happy to do.

The car was booked into an approved garage seven days later, the fault was diagnosed and supposedly repaired. However, on the 4-mile drive home, the EML came back on. I contacted the repairer directly and arranged for the car to go back in the following week.

This pattern has continued for six months. Every few weeks the car returns to the garage due to failing sensors, all of which stem from what has now been identified as a faulty timing chain.

For the past four months, I have repeatedly tried to contact Cargem’s after-sales team by phone. Every time, I reach an answering machine that is permanently full, meaning I cannot leave a message. I have emailed multiple times requesting communication, but have never received a response.

On 18 November, I finally reached someone by going through the admin and sales teams. I was assured I would receive a call back later the same day to discuss the ongoing issues and possible solutions. It is now 21 November, and I still haven’t received any contact.

The sales process was quick and polite, but the aftercare has been severely lacking. I’m sharing this review in the hope it helps other buyers make an informed choice—and in the hope that Cargem might finally address the ongoing issues with my vehicle.

Purchase of a car was totally chaotic, went to pickup a new car, arranged a time, got there and they were pumping up the tyres, salesman said they always put fresh air in the tyres !!!, turned out it was a puncture, I can't really trust this organisation

Recently bought a car from Eren at CARGEM, great service and got it delivered to me the same day, whenever I called he was always happy to help, very friendly and efficient.

Farhan was amazing with his service, very patient and helpful. Will recommend others to come here. YH67

Tip top service from Diren, he has been very helpful throughout the whole sales process and made the process seamless. Not overbearing at all, true salesman.

Abu was very helpful and professional. He made the whole process a lot easier for me.
He guided me through out and made me feel comfortable with my decision and the vehicle.

I purchased a car off Cargem in February and since then it’s been a frustrating experience working with them.

To begin, the car was not ready for collection at the agreed time so I had to wait a week to collect due to car needing a MOT and a new tyre.

The car was presented well however on the journey home the engine management light came on.

I contacted Cargem and they passed me onto their warranty provider who then passed me back to Cargem. I was no further forward with this issue.

I then took to the car to a specialist and they advised that a sensor needed to be changed at a cost of £170. I contacted Cargem to see if they would cover as the warranty provider rejected the claim and of course, they rejected the claim. It was later found there was a faulty sensor that also needed to be replaced for a further £250.

Customer service/ post sales are really difficult to deal with and will stall as much as possible. Realistically, this company operates as a private sale even though it’s meant to be a retail business.

I strongly advise avoiding the warranty as this does not cover anything and gives them another way of avoiding responsibility.

As with other reviews, read and review the bad ones. They are accurate of the service you’ll receive from these guys.

Been looking at cars for the past 2 months and came across a great deal ar Cargem. Annyl took me through the offers and was extremely competitive with what he could do. I was unfortunately not able to go through with the purchase but believe that the way Annyl dealt with it was extremely commendable. Thank you for your smooth and to-the-point sales approach. Top man 👍

Unfortunately, it has been nearly 5 weeks since I paid a £99 deposit for a car I wanted to view on that same day (6th October), but was later told the car would not be ready to view for 2 more days. Subsequently I was not able to view the car on 8th so ask for my £99 refund as per their T&Cs, which I read carefully before paying. I have phoned twice, emailed twice and sent the salesman, Annyl, multiple WhatsApp messages. I was told via email on 21st that the refund would processed and I should receive it in 3-5 working days. It is now the 31st October.
I am very disgruntled at having my money taking and then their T&Cs being ignored.
I would recommend you do not pay your £99 deposit unless you can have the salesman confirm positively that the car is available to view.

Today had my mazda2 delivered after speaking with Diren the last few days who has been an amazing help with my endless questions as buying a car online can be daunting.
The car is spotless and in such good nick I’m so pleased with it.
Highly recommend Cargem I will use them in future if I need to! ☺️
Delivery driver was good too.

Helped by Eren. Has been a great experience throughout, no pushing, plenty of time to see the car and test drive, answered questions to best of his ability and helped with queries and requests.

Very professional sales and service. I wanted an exchange on my existing car and I got a great deal thanks to Diren and Jason. I am super happy with all the help and support I got from Diren, he ensured that I have all the details on the new car I was purchasing and his special attention to the minutest of details is much appreciated. Overall I have a very smooth and fantastic experience and would sure recommend CarGem and Diren to all potential car buyers. Cheers

Diren and Eren were very friendly and helpful. They maintained professionalism throughout the process ,making it easy and enjoyable .

Diren was so helpful, especially with this being a purchase done entirely online. He was very informative and the sale went through without a hitch. Would definitely buy from this dealership again!

Great service from Diren from start to finish. Efficient, knowledgeable and helpful. Went through all the car details and test drive on first visit. Purchased the car and drove away within a week. Easy payment system and warranty provided. Overall very happy with the service provided by the team there.