CARGEM Omdömen 543

"I recently sold my car to Cargem, and I couldn't be more impressed with the entire experience! From start to finish, the process was systematic, efficient, and hassle-free. Saadan at Cargem, was professional, courteous, and transparent throughout.

What truly stood out was the convenience they offered - they collected the car at no extra cost, and the payment was instant. The speed at which everything was handled was remarkable, and I was kept informed every step of the way.

The price I received for my car was also very fair, which added to my overall satisfaction. I'd highly recommend Cargem to anyone looking to sell their vehicle quickly and without any fuss. Five stars isn't enough - they're a standout company that truly delivers!"

Very kind and helpful. Excellent service from Taylor and Saadan. Polite and very professional. I would 100% recommend selling your car with these guys!!

Big woman thing! Sadaan was Clear and transparent easy to talk to. He made the transaction felt at ease. Additional he listened and was considerate to my mitigation and made me saved money. Yaudman seh dat! None Higher than CARGEM respect once again and continue doing your best making us customers happy fully.

Dear All Just bought my first car from Cargem.Before buying the car the team was amazing ,customer oriented.
Finally the car was delivered to our door step ,so far so all good.
Next day morning I was about to wipe the car and I noticed the wiper seal was hanging out,which was not noticed during the test drive .
Called up Car gem the person who Sold the car (X).This is when the actual customer service shows up ,very negative and unprofessional.
Just received an email stating that it’s not covered under warranty even though the car is still not on the road.
I’m not expecting anything but the way the things were handled shows how you take care of your customers,doesn’t matter weather you buy a new car or used car but we are still paying for it .
WOULD NEVER RECOMMEND CARGEM
MR.JAS ..As a manager you need to change your approach towards your valued customer.
Thnx

Getting issue in car just after couple of hours. Keys battery need to be changed.

Breakings are making a lot noise when reversing.

Updating comment from my reply, how can they not find mt vehicle. This is a joke if they dont find my vehicle.

Updating comments: sales teams are liars. They promised me to refund full amount if i did not get thr full service merc approved service history. But now they have just responded they dont have proofs.

I want refund,
But no one is now respondonding neither sales or cs team.

We travelled quite a distance to view a car with a certain spec we wanted which is few and far between, and the vehicle itself was exactly what we wanted and seemed in good condition. Unfortunately, the experience itself wasn't great and deteriorated for us as soon as we saw their part exchange offer...

The very first question we were asked was whether our car was a category vehicle, which felt odd. They then took our car away for checks for quite a long while and proceeded to repeatedly drive it around their car park, moving it between multiple spaces. I get they need to check what they might be buying from you, but the whole process felt a bit unnecessary compared to other experiences we've had.

We were told our car was in “really good condition", which gave us some confidence in the valuation we were about to receive. However, the part exchange offer was way too low. I've since had a couple of part ex valuations, one for almost £2,000 more (and for context we're not talking a multiple thousands, expensive car here!).

When we declined the offer and left, a member of staff followed us outside saying, “I can see what we can do,” yet when I explained what we were expecting for the car the reaction was like we were dreaming. We'd done our research and knew what it could sell for, so found this a bit annoying. Also why not offer the best deal you can to begin with...

Based on our experience, and echoed by many other reviews, it seems Cargem might attempt to convince you that you're getting a good deal when the reality is different. This might explain why their cars initially appear really good value too?

The overall environment added to the discomfort as well. The office setup felt chaotic. There were also multiple staff members hanging around outside in view of customers in the test area. Our test drive was restricted to laps around their car park (with loads of speed bumps) so you couldn't get a proper feel for the car anyway. When you compare it to other dealerships, the experience just felt a bit unprofessional.

We had also asked to view another car at the same time, which we were told over WhatsApp was available...then that it was in their prep centre, but not actual confirmation we wouldn't be able to view it. I'm not sure why you advertise it when no one can look at it? Or just pop a "coming soon" on there or something, so that communication definitely could've been clearer. The car we did see, we did actually buy a report for and Cargem told us it had one previous owner when it had two, so that was another little red flag.

We can’t comment on the long-term quality of their cars as we walked away, and our sales rep was friendly and not pushy. Everyone we interacted with was very nice, but there was no way we were buying from there with such a low ball part exchange offer.

Great customer service Danny was very helpful made the whole process very easy and smooth

Cargem won my car’s Carwow auction. Their initial collection day was 4 weeks! I therefore decided not to go ahead with the sale - but they subsequently offered a quicker pickup due to a cancellation they had. On pick up Lorik and his colleague were very thorough on inspecting the car.

Sadaan was very helpful and very kind on the phone. Help me sell my car with ease.

Great customer service and friendly people,
Lorik was very polite and very helpful, offered great service and would definitely recommend Cargem

A ⭐⭐⭐⭐⭐ AMAZING CAR DEALER
I recently bought a car through Cargem and my salesman/dealer Enys was absolutely amazing from start to finish.

Communication was genuinely 10/10.
They use WhatsApp, which made everything so easy and efficient, and every time I had a question they replied within seconds. Super quick, clear updates, and no messing about.

Enys was genuinely top class. Friendly, professional, and always on the ball. He kept me updated constantly and made the whole process feel smooth and stress free from day one.

Really decent service all round and I couldn’t fault it.

Highly recommend CarGEM, and especially Enys if you’re looking to buy a car.

Kieran - Portsmouth

Had a great experience with Lorik, super helpful and very thorough appraisal

Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the initial offer however Sadaan worked some magic and made sure I got as close to the original offer despite these issues.

Obviously not the outcome I was wanting but I still felt very looked after and that CarGem did their best to keep me happy.

Good experience with Sadaan, got me a good price for my car, I would go to them again.

Excellent service, helpful and no pressure, great experience, lovely sales guy in Danny, very helpful lovely Volvo KR17

sold me a Mercedes car with lots of hidden issues, in the first 6 months it’s gone into limp mode with full electrical failures 8 times. Cost me thousands to fix. The warranty covered nothing that was wrong with it. A lifelong mechanic friend told me there would be no why they didn’t know of these issues.

Bought an amazing Kia Niro from the perfect sales agent Jahid Hussain. He got the car delivered to me the next day (he beat Amazon prime) if you want to purchase a car on delivery Jahid is the man to hit he was amazing LS71

Sadaam was absolutely brilliant. So polite and helpful. Really worked to help me.

I have just sold my car and the experience was Great.

Thanks Lorik for doing all the check and Diagnostics and it was all well coordinated and hassle free.

I Would highly recommend the dealer.