I recently had to make a booking to take a very elderly, unwell lady - a wheelchair user - to a hospital appointment in central London. I found the booking process thorough and helpful, and they took... Se mer
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Det här tycker kunderna
Needed transport with wheelchair to get to A&E as in severe back pain 3 weeks after surgery. Niaj arrived promptly, was very professional, helped me into ambulance and made sure I was safe and in as l... Se mer
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We were visiting our Aunt in West Drayton and needed a wheelchair transportation to a restaurant. I booked everything from Germany and received confirmation calls prior to the pick up date. Musta... Se mer
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Had to organise short notice transport for my wheelchair bound Mum so she could visit my Dad in hospital on what proved to be his final day. The call was handled efficiently and our driver Iqbal was... Se mer
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Företagsinformation
Skrivet av företaget
Care Safe: Elevating lives with technology-driven care at your doorstep. From reliable wheelchair access, ambulance transportation, personal care, and remote medical monitoring all in one place. No more long waits for a GP appointment or blood tests; Care Safe covers you at your convenience.
Kontaktuppgifter
Office 1.14, Bay Technology Centre, Baglan Innovation Park, Central Avenue, Port Talbot SA12 7AX, SA12 7AX, Neath Port Talbot, Storbritannien
- 03332409677
- support@caresafe.io
- caresafe.io
4,7
Utmärkt
125 omdömen
Har besvarat 100 % av sina negativa omdömen
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Svar från Care Safe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate all reviews as they help us continually improve our services.
We would very much like to address your concerns regarding pricing; however, as no client details were provided, we are unable to locate your booking in our Care Safe system to investigate this matter thoroughly.
We'd like to clarify that Care Safe is not a conventional taxi or public transportation service. We are a highly regulated specialist provider offering bed-to-bed transportation exclusively for vulnerable adults and people with disabilities. Our services require:
• Highly trained team members with specialised safeguarding expertise
• Professional handling equipment designed for the safe transportation of vulnerable individuals
• Compliance with stringent regulatory standards, including ISO 9001, 14001, 27001, and 42001 certifications
• Close collaboration with the ICO office and the National Cyber Security Council
• Maintaining an excellent NHS DSPT rating
This specialised equipment and extensive training, which conventional transport providers do not offer, are reflected in our pricing structure and are essential for ensuring the safety and dignity of our clients.
Our commitment to excellence is demonstrated by our ratings above 4.8 on both Trustpilot and Google reviews.
We would greatly appreciate the opportunity to discuss your specific experience further. Please contact us directly with your booking details so we can properly investigate and address your concerns.
Thank you again for your valuable feedback.
Care Safe Team
Caring and reliable
I recently had to make a booking to take a very elderly, unwell lady - a wheelchair user - to a hospital appointment in central London. I found the booking process thorough and helpful, and they took a great deal of time to discuss exact needs and to provide reassurance that the driver would wait, even though we were unsure what time she would be ready to leave the hospital. The driver arrived on time and everything went extremely well. I will definitely use them again.
17 april 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you so much for taking the time to share your experience with Care Safe. We are incredibly pleased to hear that your journey to the hospital in central London went so smoothly.
We understand that arranging transport for a very elderly and unwell relative, especially one using a wheelchair, can be a stressful experience. That’s why our team is dedicated to thoroughly understanding each passenger's exact needs during the booking process and providing the reassurance you need.
We are delighted that our driver arrived on time and that the wait-and-return service provided peace of mind, allowing you to focus entirely on the hospital appointment without worrying about the return journey.
Your kind words and decision to use our services again are the highest compliments we could ask for. We look forward to assisting you and your relative in the future.
Warm regards,
The Care Safe Team
Absolutely amazing service
Absolutely amazing service. Very grateful to Nadun and Maruf for their professionalism and service.
Arrived within 1 hour of booking with friendly and safe transfer to Morriston Hospital.
22 april 2026
Omdöme utan inbjudan
Svar från Care Safe
Diolch yn fawr iawn for your heartfelt review! We are absolutely thrilled to hear about your positive experience with Nadun and Maruf. They truly represent the dedication and professionalism that Care Safe stands for, and they will be so proud to read your kind words.
As a proud Welsh business, we place supporting our community at the very heart of everything we do. We understand that journeys to places like Morriston Hospital can be a source of worry, and to know we could respond so swiftly – arriving within just one hour of your booking – and provide a friendly, safe, and reassuring transfer means the world to us.
This is precisely why Care Safe exists: to ensure our neighbours across Wales receive the dignified, reliable support they deserve when they need it most. Your review inspires our entire team to continue our unwavering commitment to high-quality care.
Thank you for trusting a Welsh business to look after you. We are always here for our community.
Yn gywir,
The Care Safe Team
Rapid transport with wheelchair to A&E
Needed transport with wheelchair to get to A&E as in severe back pain 3 weeks after surgery. Niaj arrived promptly, was very professional, helped me into ambulance and made sure I was safe and in as little pain as possible. Thank you!
30 mars 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you so much for taking the time to share your experience during such a challenging time. We are truly sorry to hear you were in severe back pain so soon after surgery.
We are incredibly proud of Niaj's professionalism and dedication. It's heartening to know that his prompt arrival and careful assistance made a significant difference in getting you safely and as comfortably as possible to A&E. Ensuring our patients feel secure and experience minimal discomfort is always our top priority, especially in urgent situations.
Your feedback reinforces the importance of the compassionate and professional service we strive to provide. We wish you a swift and full recovery.
Warm regards,
The Care Safe Team
Hospital day visit
Good ambulance staff. A few difficulties with steps as they didn’t have a stair climbing wheelchair on board, but we managed.
27 mars 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you for your valuable feedback regarding your recent experience. We are pleased to hear that you found our ambulance staff good and that you managed the transfer.
We take every piece of feedback as a crucial learning experience, and this highlights an area for immediate improvement in our booking and risk assessment process. You are absolutely correct – we do have automated stair-climbing carry chairs available within our specialised equipment inventory. It appears there was a communication breakdown during the booking phase, in which the specific need for step assistance wasn't fully identified or cross-referenced against our available equipment.
Please be assured, we are taking immediate steps to review and refine our risk assessment protocols and internal communication channels to prevent this oversight from happening again. Our goal is always to provide the most seamless and comfortable transfer possible.
We sincerely regret any difficulties this caused. We are committed to earning that five-star review next time by ensuring the right equipment is always dispatched for every unique need. We appreciate you bringing this to our attention.
Warm regards,
The Care Safe Team
Excellent
Excellent. Our driver Mufusa was wonderful, kind, caring and amazing. Will definitely use Care Safe again.
26 mars 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you so much for your truly wonderful review! We are absolutely thrilled to hear that your experience with us was excellent and that our driver, Maruf, made such a positive impression.
Maruf truly embodies the kindness, care, and dedication that Care Safe strives for, and we will make sure to share your amazing feedback with him. It means a great deal to our entire team to know that his professionalism and compassion shone through.
We deeply appreciate your trust and your decision to use Care Safe again. We look forward to providing you with the same high standard of service in the future!
Warm regards,
The Care Safe Team
Wheelchair transfer
All on time, very professional & polite, my mother was able to stay in her wheelchair
23 mars 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you so much, Graham, for your encouraging words. Our dedicated team undergoes professional training to ensure they effectively meet the personal needs of every service user.
Good friendly service
23 mars 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you very much for your valuable feedback.
hospital transport
Arrived at pick up point on time and staff very helpful
12 februari 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you, Nigel, for your valuable feedback.
Had to organise short notice transport…
Had to organise short notice transport for my wheelchair bound Mum so she could visit my Dad in hospital on what proved to be his final day. The call was handled efficiently and our driver Iqbal was very good and safe.
12 februari 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you, Susan, for your thoughtful words. They truly resonate with us. Our dedicated team is not only passionate but also expertly trained to cater to the unique personal needs of each of our service users.
Our driver Kalum was very helpful
Our driver Kalum was very helpful, professional and on time! I would highly recommend them.
28 januari 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you, Alberta, for providing your valuable feedback.
A godsend
Reliable, professional and friendly service. Had a lot of worry about how to get to and from hospital after surgery left me temporarily wheelchair bound, and Care Safe’s wheelchair taxi service has been a godsend. Would highly recommend!
28 januari 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you, Ren, for your valuable feedback and for calling us a "Godsend." We truly appreciate your words of encouragement. Our dedicated team is deeply passionate about delivering exceptional services, and that commitment shines through in everything we provide, from personal care to clinical services. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Would book again - Kalum was great
We booked Care Safe to move my grandmother from one care home to another. Kalum was a great driver! He was very careful as my gran gets motion sickeness. He kept checking on her and avoided pot holes. Thank you Kalum!
21 januari 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you very much for your kind feedback, and appreciate Kalum.
First time with CareSafe
This was our first experience of CareSafe. My wife is seriously disabled by a stroke and getting her safely, reliably and punctually to hospital etc appointments has been a constant headache. CareSafe assessed our requirement thoroughly on the phone and provided an entirely satisfactory solution. Our driver Kalum was meticulous in ensuring that she was securely fastened into the mini-ambulance and drove with great sensitivity to her extreme nervousness. Loading and unloading was done with great care.
19 januari 2026
Omdöme utan inbjudan
Svar från Care Safe
Thank you for sharing your valuable feedback about your first experience with Care Safe. We are thrilled to hear that our services not only met your expectations but also provided the reliable, safe transportation your wife needed for her appointments.
At Care Safe, we understand the challenges families face in securing safe, timely transportation for their loved ones, especially when health concerns arise. Our commitment is to offer personalised, compassionate solutions, and we are pleased to hear that we effectively addressed your needs and delivered a positive experience.
We are particularly grateful for your kind words about Kalum. Our drivers are meticulously trained to handle each situation with the utmost sensitivity and professionalism, and Kalum’s dedication to your wife’s comfort and safety exemplifies our core values. We will ensure he receives recognition for his outstanding service.
Your insights are incredibly valuable to us, as they reinforce our unwavering dedication to providing exceptional service that alleviates our clients' burdens. We truly appreciate the trust you placed in Care Safe, and we are eager to continue supporting you and your wife with your transportation needs.
If there’s anything more we can do to enhance our services, please don’t hesitate to reach out. We are always here to assist you.
Thank you once again for your trust and support.
Thank you for excellent help…
Thank you to Care Safe for excellent help with getting a family friend and his mobility scooter in from Croydon to spend Christmas with us. And for taking him back a couple of days later. The driver, Mohammed, who did both trips, was a pleasant man and very helpful
24 december 2025
Omdöme utan inbjudan
Svar från Care Safe
Thank you, Ian, for your kind words about the service and about our team member. We are happy to help you again.
The Drver was very polite and helpful.
18 december 2025
Omdöme utan inbjudan
Svar från Care Safe
Thank you, Janet.
UNSAFE DRIVING AND WRONG DESTINATION
The driver drove unsafely, was repeatedly horned at, stalled on busy roads and nearly caused an accident. I had to warn him about oncoming cars. He appeared visibly panicked and told me he hadn’t driven for 2–3 months, which he said was the reason for the mistakes. I was on edge the entire journey.
Despite confirming the correct postcode, I was taken to a completely wrong destination over 50 minutes away and arrived an hour late to my appointment. Care Safe admitted the destination error but refused a refund because the journey was “completed”.
Unacceptable.
15 december 2025
Omdöme utan inbjudan
Svar från Care Safe
Dear Ms Murtaza,
We want to express our sincere gratitude for your patience as we undertook a thorough investigation into your recent experience. Please accept our heartfelt apologies for any inconvenience our service may have caused you.
After an extensive inquiry led by one of our senior directors, we identified an error on our part in the destination details provided by our booking team. Discussions with both the booking team member and the driver revealed that this mistake occurred during the booking process. We deeply regret this oversight and the distress it caused you during such an important appointment.
I must commend the driver for his exceptional handling of the situation. He ensured you arrived at your appointment safely and returned home without further complications. It's important to clarify that the driver did not indicate he was new to driving; instead, he mentioned the importance of staying hydrated throughout the journey. The vehicle stalling was due to a common mechanical issue common to manual-transmission vehicles at low speeds. Please rest assured that your safety has always been our top priority.
We thoroughly reviewed the GPS tracking records and found no instances of excessive speed or rapid acceleration, reflecting our unwavering commitment to safe driving practices.
To prevent such errors in the future, the booking team member responsible has been given a final warning. As a token of our appreciation for your understanding and goodwill, we are pleased to offer you £20 off any booking over £100 with our service.
Once again, we sincerely apologise for the inconvenience you experienced, and we genuinely value your feedback, which is vital to improving our services. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Great service
This was the first time that I used care safe, and the experience was a very good one. The communication with care safe was very good. They pick me up on time and took me to my destination very safely.
The driver was very professional and polite.
I will definitely be using their services again when I travel down to London.
26 november 2025
Omdöme utan inbjudan
Fantastic !
My 80 year old mother has used Care Safe twice so far and have had brilliant service both times by all of the guys who transported her. They told her they would look after her ‘like their own mum’ and they did; you can’t get better than that ! From start to finish with booking etc, everything was so easy and stress free ! Thank you guys, see you on Christmas Eve for another trip ! x
1 december 2025
Omdöme utan inbjudan
Highly recommend
Great, friendly and efficient service from Niaj
15 november 2025
Omdöme utan inbjudan
Svar från Care Safe
Thank you very much for your valuable feedback.
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