Careco Omdömen 

This was our first time at Careco and we were very pleased with the service that we got, I needed a new wheelchair and therewas so many to chose from, then I found the one that was best for me as I have to be careful of my spine. Maria was excellent with us making sure I got the right one that was good for my spine, so a big thank you to Maria and not forgetting Bob who showed us to the wheelchairs and explained the different backs that would be good for me.

I urgently needed a wheelchair at a reasonable cost. Initially, I was led to believe that the model I was interested was not available but Marie, at the Peterborough branch, wasn't taking no for an answer and after searching the stock she found what I was after. Perfect.

I am beyond disappointed with CareCo. My 80 year old mother purchased a bed for approximately £2,000 and 1.5 weeks later they will not take it back, as said we only had a 48 hour cooling off period. This bed was purchased as recommended by the manager and is not suitable for function. Medical experts have said this doesn’t meet my mum’s needs and she will need a hospital bed. The bed is immaculate and inappropriate for the elderly. Medical experts said a bed should rise and fall as a whole and the bed doesn’t lower enough to suitably use. The customer service team said they would call me back, alas they did not and I’ve called a day later, still no manager available. I’m told to have no hope and that I will be called in a few days. The most vulnerable have not been cared for by this company. Took the money immediately and do not have care, compassion or understanding for the elderly or their needs. Also do not have decent morals in communicating with me as this has not been seen a priority and happy to miss agreed return calls.

Mr John chaddock made our experience very pleasurable
Friendly knowledgeable and very helpful with the promise of after service care should we need it
Excellent customer service

The customer service at CareCo is second to none. Had my delivery today which was exactly as arranged. Drivers called in the morning to give me a time they'd be here and they were bang on time, they were fabulous delivery lads a total pleasure to have in your home. I have found the the staff at CareCo are not only helpful and polite, they are very professional. I am 100% happy with my chair, and the service i recieved in the process. The help from staff at Chester were terrific and Mr Harrison was a gentleman and extremely helpful. I have a comfortable new chair and I'm completely happy. If you hit a snag with CareCo you can rest assured it will be dealt with promptly. You can order with complete confidence. I would very highly recommend CareCo.
Thank you all.

FAKE PAGE! This isn't CareCo.co.uk's real Trustpilot page! I dealt with their Customer Advocacy team who manage the CareCo.co.uk Trustpilot page and they were really friendly and helpful!

I bought a Comet Rollator and found the spring pin used for adjusting the handle height had disappeared inside the handle. I have tried phoning their customer service about twenty times over a two hour period. Every time, they disconnect the call after 2 or 3 minutes on hold. This was the first time I have used Careco and there won't be another.

Update: After the umpteenth time of trying, customer service answered the phone. They immediately offered a replacement or refund without trying to keep my business. Clearly they get a lot of complaints. On packing the unit up, I found another fault with it - the locking brake on one side didn't work.

Since posting this review I was contacted by Careco who were very apologetic and offered me a free rollator. I have turned this offer down but have increased the star rating.

I just wanted to say thank you to the care co team in particular William and the delivery services. Due to my health I was unable to make it into the showroom to try the product I purchased, delivery was seamless but unfortunately the product was not right for me.
William became involved with my problems and went the extra mile to resolve it.
In 2026 is good to meet a company that genuinely cares about customer experience even when it’s going wrong.
Again many thanks

I had a problem with trying to contact the sales department, on Sunday the 14 June i had a phone call from Mr William Harrison Innovation Director of careco, he couldn't have been more helpful and he resolved my issue the same day, i have always found careco a very good company to do business with , i have found their prices very good and delivery very fast, i highly recommend careco,

I can highly recommend CareCo.
My recent experience with them was exceptional.
I had a recent problem with my scooter.
I received a phone call from William who was very sympathetic and understanding. He offered to replace my scooter without question . He went that extra mile to make sure I was happy.
I received the replacement scooter promptly. Staff communicated with me efficiently and were accommodating.
If you want peace of mind and good after sales care you will get it from CareCo .

When I notified CareCo of a problem with my recliner chair Tuesday 09/06/26 they immediately touch action by ordering new springs and arranged an engineer.

The engineer arrived Friday morning 08:00and the problem was fixed and working by 08:24 without any mess.

Thank you CareCo and the engineer.

prompt responses. extremely polite. helpful advice. acted quickly on agreed matters.performed what they said they would. A dubious situation was sorted and cleared satisfactory in one day.

Visited the Swansea store to get mum her first wheelchair. Josh was very helpful and explained the products. The wheelchair was delivered the next day. Very impressed with the quality and value for money

Tom Rix who helped us choose the mobility chair was polite helpful and efficient all was sorted quickly and too our satisfaction Thank you Tom Rix

Never again! Poor customer service. Wheelchair still under warranty but because we're going on holiday in a few weeks time. They cannot do anything as repair could take as long as 3 weeks. I was advised that I could pay for repair elsewhere. Also my warranty didn't cover an engineer call out I would need to pay which wasnt the issue, the issue was an Engineer would probably take a few weeks as well. Not helpful in an emergency situation at all.

Was helped by a very professional and polite friendly staff member to choose the chair that was right for me and the insurance for it from start to finish a very enjoyable experience so if you are in tunstall care co look out for Polly ann she can and will help you x

Words cannot express enough how my Dad with Parkinson’s and I being his daughter and carer were looked after.

The empathy shown towards us was just outstanding. The elderly are unfortunately forgotten and pushed to the side nowadays and to receive such good customer conduct is such a breath of fresh air.

I highly recommend CareCo if you are in need of care and support as this is a valuable company.

Thank You from the bottom of my heart.

Kindest Regards
Sally-Ann Campbell

Had product for two months, now getting ‘electric shocks’ from electric chair. Contacted careco to claim on guarantee, “i will put you through to customer services”. The first call went in at 9:10, after many calls i am just got off at 10:25 hrs.
Avoid using CareCo
Paul Osborne

Jacob and Nyle turned up exactly on time. Were courteous, knowledgeable and respectful. Completed setting up the chair efficiently, tidied up and left. A job well done. Thank you

great reception with friendly experience from Minda we returned with a few questions and she was very helpful which made the experience that much better