Great product originally but I've been waiting over a year for new filters for my external carcoon. I did chase and they reassured me the filters would be despatched the next day, but still absolutely... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a fantastic company. ordered the size 2 cocoon for our classic mini but due to our error it didn't fit due to having sports pack arches on and wide wheels..(Our error). Called and spoke to Joy... Se mer
Terrible experience with these people, shocking way to run a business! Ordered a carcoon almost a year ago now, they don’t reply to emails or answer the phone! I purchased a secondhand one and then tr... Se mer
The Carcoon Design is good. Unfortunately the service is appalling. An order is placed and acknowledged then nothing happens. Emails and messages left on the telephone get no response at all! If y... Se mer
Företagsinformation
Skrivet av företaget
We are the official manufacturers and distributors of the carcoon, bikebubble and workstation product ranges. Established back in 1990’s, Carcoon is the clear market leader in car storage systems in the UK and Worldwide.
Kontaktuppgifter
Orchard Mill, 2 Orchard Street, M6 6FL, Salford, Storbritannien
- 0161 737 9690
- info@carcoon.com
- carcoon.com
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29 omdömen
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As promised an update, its arrived!!
As promised an update... despite previous reviews posted by others, Carcoon are still in business, my Carcoon ordered on the 4th December 2023 showed up on Friday 23rd Feb 2024. not the one I ordered as they don't make them anymore. My filter order was also enclosed. This is our 6th or 7th Carcoon over the years, the product is good, and had been improved with each version. But the lead times are horrendous, maybe a note on the website that orders can take 3 months may be advisable?? contact is also not the easiest, sorry Carcoon but that was what I found, many unanswered calls, messages etc. In Carcoon's defence, they have now taken down the unavailable items from the website, so that confusion is gone for future buyers, my filter order was included in with the carcoon, so some saving on postage which is appreciated, and I was charged the original price of the Carcoon I asked for in December, also appreciated
26 februari 2024
Omdöme utan inbjudan
Terrible Terrible service ordered…
Terrible Terrible service ordered filter set Oct 23 still no sign of it and no feed back. Now mid Feb
17 oktober 2023
Omdöme utan inbjudan
Don’t bother never gets anywhere
Ordered filter sets from them 3 times and got confirmation but never goes anywhere. Tried calling and say the busy over Xmas, really bad company
24 januari 2024
Omdöme utan inbjudan
I think they have gone out of business and forgotten to turn off the website
I placed an order for an Indoor Veloce Carcoon on the 3rd of November 2023 and received an email confirming the order.
The confirmation included the comment "Please note – due to covid-19, we have a waiting list and your order will be shipped as soon as possible.". COVID excuse in 2023, really?
I haven't received my Carcoon or any replies to any emails or an answer to the various voice messages I have left.
I have canceled my order via email and removed the credit card approval. I honestly think that they have gone out of business and forgotten to turn the website off.
24 januari 2024
Omdöme utan inbjudan
Avoid - Horrible non-existent customer service
Carcoon has horrible non-existent customer service, I struggle to understand how they are still in business.
I called to order, was told the item was in stock and I would receive it in 2 - 3 days, it did not arrive, I called for an update, no answer, left a message no call back, eventually got to speak to someone who said they would come back to me with an update, this was 8 days after ordering, she did not call back.
3 weeks later still no Carcoon, I called, nobody picked up so I left a message telling them to cancel my order.
If pre-sales service is this bad, when your trying to spend upwards of £600 I can only image how difficult it would be if the item turned up damaged or you ever needed any replacement parts!
I placed an order with Airflow and bought an Airchamber
3 januari 2024
Omdöme utan inbjudan
Carcoon Delorean storage
They did everything to help we got it early to save expensive winter storage of Delorean so far it’s really impressive car is dry and shiny despite floods and constant rains
It’s silent and fills quickly
It’s the outside system
10 januari 2024
Omdöme utan inbjudan
Ordered over £80 of filters in…
Ordered over £80 of filters in August...now lost that...They kept promising to send them out...Lies...
15 november 2023
Omdöme utan inbjudan
Company no longer trading
Company no longer trading. Placed order three months ago online but since have not answered phone calls or emails. Such a shame as product looked good
30 september 2023
Omdöme utan inbjudan
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