Capture One Omdömen 125

lausiges Programm.
hängt funktionellen Standards unserer Zeit weit hinterher.

Viel mehr als ein besseres gimp ist das hier nicht.

Zu allem Überdruss muss ich mich alle paar Wochen immer neu anmelden.
als könnte sich die App nicht merken, dass ich mich bereits gefühlt 1.000 mal angemeldet habe...
Mit Anmelden nicht getan, ich muss auch jedes Mal den Produktschlüssel rauskramen.

Vielen Dank für die freundliche Nutzererfahrung! :(

I tried using my iphone as a camera for tethering, but the laptop version of the C1 app does not recognize the Iphone camera. No tethering possible. On the website it says it supports this functionality but it doesn't. Tried everything I could find on line, read all the articles, sent a message to support, no reply. Waist of time.

Capture One is recommended by many photographers. Unfortunately, during my trial period, I wasn't able to export a single image! I only received incomprehensible error messages. The result: I uninstalled the program and wished I'd never hear about it again.

Da ich auf die aus meiner Sich sehr teure , neueste Version von Captureone als Abo verzichtet habe, wollte ich meine Kaufversion, eine ältere C1-Version erneut zugreifen, um diese zu installieren, allerdings ist diese online nicht mehr auffindbar, die FAQ dazu entsprechen nicht den Tatsachen, die Community, die es gibt, ist keine mehr, da read-only(?). Support nicht zu gebrauchen, gekaufte Version nicht mehr auffindbar, Software und Anbieter somit für mich nicht (mehr) akzeptabel!

Victor from Capture One received a request from me at 7:30 p.m. in the evening and his response arrived only around 30 minutes later! It was the fastest ever response from any company I had received so far and it exactly gave the advice I needed. Victor had even reviewed a file I sent to him for his support.
It is great to be a customer of a great company with a great product, developed and supported by great employees!

Victor stayed with me during the whole process. He was clear, thoughtful, and very helpful until we resolve the issue completely. Great job.

Victor skillfully evaluated the possible cause for my problem. Remotely he downloaded the proper SW to get everything to work going forward.

The professionals choice. Works well good work flow. It is pricey thus 4*. I would say worth it for professionals.

I use CO 1 now for some years.
It's a very good RAW converter for my Phase One camera files.
But...
The licence and pricing policy is very unclear, the software is very expensive and prices are increasing all the time.
Perpetual licences are not perpetual, they make you think it is perpetual, but after a certain time there are no updates available, you have to buy a new version.
Next to that the support is awfull.
If you don't have the most expensive licence they don't answer questions, or perhaps after a too long time.
If there was a alternative I would definetely go for that.

I had problems reading raw data from my new camera into my capture one version. Lot of color shifts and saturation issues, which I was not aware of from my other cameras. The support team then provided me with the required updated version very easily and on the same day at no extra charge. Fast and really helpful feedback is not a matter of course these days. So, 5 stars from me for the world's best customer support and the best RAW Editor in my opinion!

Jeg købte Capture One 2022 til black friday tilbud, men de registrerede ikke rabatkoden. Jeg ringede og klagede og de ville kun tale engelsk med mig, på trods af, Capture One ligger i Danmark. Vi fik dog orden på det. Nu har jeg fået ny pc, har afinstalleret programmet i min gamle pc, men nu skriver den at min license key tilhører en anden. WHAT! ALT er så skide besværligt med Capture One.

Have used Capture One for over 3 years now without any issues at all. It is fantastic, feature rich software. Recently I had my very first issue with it crashing on start up that turned out to be related to the configuration of my older laptop.
The support response was very fast and helpful with practical advise on how to pin point and troubleshoot the issue and resolve it. Their email, with clear instructions with how to troubleshoot my issue, was really helpful. The follow up to make sure things were resolved was brilliant - fantastic service and really great software.

After using Capture One for years, I was starting to get problems with Processing photos from RAW files.
I contacted them for support & they replied within 5 days explaining that my computer may have an issue with 'Hardware Acceleration' which can be turned off in the Preferences - General tab. So the problem is now fixed

[Le français suit.]
Having had to change computers in the autumn of 2024, I had to reinstall my Capture 21 purchased in March 2021 and for which there were two activations left. Naturally, several problems arose, the first being that I couldn't reactivate the software. Irina guided me well through the process, although at one point she implied that I was trying to download a newer version ⏤ which is completely untrue ⏤ and, when further problems arose, she passed the torch to Sergi, who also gave me valuable advice. I can't deny I was pleasantly surprised to receive such service for a software that will soon be four years old, which is why I give the aforementioned consultants five stars for their sustained support in this particular situation.

Ayant eu à changer d’ordinateur à l’automne 2024, j’ai dû réinstaller mon Capture 21 acheté en mars 2021 et pour lequel il restait deux activations. Bien entendu, plusieurs problèmes ont fait surface, le premier étant que je ne réussissais pas à réactiver le logiciel. Irina m’a bien guidé dans le processus, même si elle a laissé entendre à un moment donné que j’essayais de télécharger une version plus récente ⏤ ce qui est complètement faux ⏤ et, lorsque de nouveaux problèmes ont surgi, elle a passé le flambeau à Sergi, lequel m’a aussi donné de précieux conseils. Je ne peux nier avoir été agréablement surpris de recevoir un tel service pour un logiciel qui aura bientôt quatre ans d’âge, et c’est pourquoi j’accorde aux conseillers susmentionnés cinq étoiles pour leur appui soutenu dans cette situation particulière.

Software is ok, the customer service however is not. I have a monthly subscription, I tried to to cancel but they won’t let me out for nearly a year. I pay per month so I assumed if I stopped the payments the subscription would end, nope. Apparently I have to pay every month for a year. Customer service was very blunt, I just got no you have to pay.

I am new to Capture One and have been working with the 30 day trial. I dusted off an old Canon 5D Mark II that I need to use as a spare camera in an odd configuration where it is not easy to reach the camera to make adjustments. I downloaded Capture One, since other software I was familiar with was not capable of supporting live view and camera controls with tethering on this older model. It worked immediately, and I was thrilled to have use of the old camera. I had questions about how well other features were supported by Capture One, and wrote to the support team. Sergi took on my case, and responded in a few hours with some very helpful advice, and links to resources. He also answered new questions that came up, again within a few hours. Capture One is a great, professional app., and I will certainly be purchasing a subscription once my trial runs out. Their support team is great, and that's an added bonus.

Support restored my use of Capture One again. I could not find the answer on the Capture One support page after trying many times. Not being an expert user, I didn't even know how to ask the right question. After many months of support page fatigue, I sent a screen shot to Capture One support. Victor sent back the simple fix back a few hours later. I think Victor deserves a raise and promotion! Now I am on the road to Capture One Nirvana.

Fast and competent processing of my support request with very detailed description

I have been a user of Capture One for ten years+. The quality of their tech support varies wildly between good and horrible, depending on who picks up your case and their response to cases is ridiculously slow - weeks or even months.

In any back and forth conversation between you and them, you never get the same person twice. When I first file a case, I get one customer service tech. If they need more information from me, I reply and the person who answers my reply is always a different person and I have to take the time to re-explain the case to them. Why? Because, in my experience, the latest agent doesn't bother to read the previous information in the case, written by a different tech support agent.

I had one case that, with all the back and forth, I ended up commuinicating with four different support people. The first person was very helpful but the case needed more info. When I replied, a different person picked up the case and acted as if he had not read the previous case discussions at all and was unhelpful. I asked him several questions and he never addressed them. It finally got escalated to their team lead, and he was incredibly unhelpful. He seemed to have not read the previous case comments by his team and then (unlike the first person I interacted with who said it was a known problem in the software), claimed that I must have done something to screw up the files Capture One uses to keep track of things or screwed up their catalog somehow.

So that seems to be the way he deals with customer problems: "not our fault. You broke it - it's YOUR fault!". That is not a helpful attitude and that person should NEVER be a team lead at any company.

after my interaction with their amazing ineffective team lead, I cannot recommend Capture One at all.

the developer shared their idea with me when I have some misunderstand with the software；they help me to use captureOne well。