Canary Shuttle Omdömen 

Pick up on time and dropped off with plenty of time before the flight. Stress-free transfer, would highly recommend.

Do not book with these scammers. They didn’t even show up and when you call them to complain they put the phone down on you. Disgusting service from a disgusting company. I will be claiming my money back from my bank

Thank you Canary Shuttle for making our trip to Lanzarote easy. You were there when we arrived and the driver was very helpful and friendly, upon our return pickup was in time and again driver very helpful. Great service highly recommend. Thank you
Carl Owens

Que falta de información, mi vuelo llegó a las 13:30 y el Autobus llegó a las 16:00, pero nadie te da información, en la oficina de Alsa, que no saben el horario que hay que esperar, que normalmente se espera una hora 🥺, la chica que tiene el chaleco reflectivo,que a ella no le dan el horario, que hay que esperar, turistas alquilen coche en Fuerteventura, no esperen autobuses o será por que es fin de semana??? Ojalá alguien me responda que aburrido comienza el viaje.
Isabel Cristina Ceballos

My wife and I were at the pickup point outside the hotel well before the scheduled time. With dozens of transfer buses constantly passing by and more than 25 tourists waiting around, the driver made absolutely no effort to identify himself: he simply dropped off a few passengers and drove away immediately without even trying to look for the people he was supposed to pick up. He did not even bother calling our names.

As a result, we were left stranded and had to pay for a taxi to get to the airport.

The most ridiculous part is that, to justify themselves, the company accused us of not being at the pickup point and was stupid enough to send us the bus GPS screenshots as “proof.” The problem for them is that those screenshots clearly show the bus already driving away less than two minutes after stopping. They basically sent us the evidence themselves of how careless and negligent their pickup procedure actually was.

Of course, no apology and no refund for a service that was never provided.

If you are looking for a serious and reliable transfer company in the Canary Islands, stay well away from this one.

This is the most appalling service from a shuttle company I have ever seen. I had booked them to take me to the airport from my hotel - I waited AN HOUR in front of the hotel main entrance getting increasingly stressed and never picked up. I called them and was instructed to get a taxi which cost me 42 euros to the airport. They then has the gall when I contacted them to get my money back to say I was not at the entrance of the hotel - the hotel only has one drop off entrance! Honestly AVOID AVOID AVOID this company

Had to wait over an hour for our shuttle when we got to Tenerife and even had to switch vans, as the driver had no clue what he was doing.

Our return trip was worse as the shuttle transfer from Puerto de la Cruz to South Tenerife airport did not pick us up at all!!!!
We were stood waiting at the meeting coordinates in our confirmation email for an hour, but to no avail.

We tried calling both your english and german extentions but nobody picked up the phone and it eventually just rang off on every occasion. We asked the front desk of our hotel to call in spanish and lo and behold someone answered! They gave our name and pick up location and were told that there was no booking of that name! They hung up, called again and surprise - found our booking. We were then blamed for not checking with the drivers of every bus that stopped, even though they were of other companies delivering tours. The one driver of Canary Shuttles that did stop next to us very rudely said no pick ups without even looking at us and drove away.

In order to make our flight we have had to get a public bus to Santa Cruz, and a taxi to the airport. Still haven’t been reimbursed for those expenses and emails have been ignored.

Our holiday has been left with a sour feel due to the incompetence of this company!!

AVOID AVOID AVOID!!!!
Booked a transfer shuttle to the airport but didn’t turn up after over an hour. We had to book 2 taxis instead which cost around 300 euros. customer service none existent. E and my husband were calling for 40 minutes and they kept hanging up. Put in a complaint and claim the next day and they have finally replied with a photo of a map and just said that they turned up and waited 3 minutes when they didn’t, no explanation of the lack of people answering the phone when supposed to be 24/7 customer service, and that’s the end as far as they are concerned, despite the fact we were actually outside the hotel 20 minutes early! Other people the same day also weren’t picked up. Absolutely disgusting company and have requested formal complaint forms before I report to the municipal office as they can’t keep getting away with this. Read the many reviews of people they’ve left down……

Superbien, llegamos de Bcn un miércoles sobre las 11 y nos estaban esperando (éramos una pareja más y nosotros), a la vuelta lo mismo, super puntuales y sólo paramos en 2 hoteles más.
Estaba asustada por las malas opiniones, pero a nosotros nos fué superbien.

Absolutely terrible service. The return transfer did not turn up despite waiting in the designated area (as per instructions they sent) 15 minutes early. When I contacted them (by email as there was no answer on the emergency number), I was advised that it was actually another bus company called Bus Leader who were collecting us. Needless to say they didn’t turn up. I was then sent an email address to complain to and request a refund, and I’m still waiting for a reply. Don’t be seduced by the low price as it costs double by the time you’ve paid for a last minute Uber! I will pursue a refund but failing that, I will be making a complaint in person when we return to Tenerife in a few weeks …

Poor experience with this shuttle service. I arrived 10 minutes early at the agreed pickup location. It was not busy and there was no one else around. I was the only person there with a suitcase, clearly waiting for this service. I did not see any bus and tried calling their emergency line 6 times, but there was no answer. In the end, I had to take a taxi to make my flight. For a paid service, I expect basic contact or customer care. Not recommended.

This is our experience of Canaryshuttle:

We paid £270 for transfers from, and to, the airport. For that amount of money, we expected a stress free experience. This was not the case.
On arrival, we walked with our cases to the other side of the coach park to the office to check in. We were told to wait outside in the rain. Eventually, a gentleman arrived who confirmed my name and I then confirmed the destination. He told us to follow him back past where we had already come from. There was no offer of help for my partner with her suitcase. When we tried to board the coach, the passenger door was jammed against the kerb. The driver repositioned the coach and the door jammed on the kerb again. He repositioned it again, the door then opened so we boarded and set off. I got the impression the driver wasn't familiar with the vehicle. The gearbox was also making some terrible whining noises. A while into the journey, I noticed the driver kept looking at the passenger door. It hadn't shut properly and was starting to open! He then stopped the vehicle on a roundabout and tried to open the door with the button unsuccessfully so he used the emergency lever to open it and then closed it again. It still wasn't closed properly and he was constantly distracted by it. As an ex driving instructor, I also found his driving intimidating being far too close to the vehicle's in front.
When we reached the outskirts of Corralejo, unbelievably, he pulled over again and asked us if we knew the way?Reluctantly, I said I could provide an address but he declined and continued looking at, I presume, Google maps whilst driving. We eventually entered the road which was now familiar to me. I told him the villa was at the far end but he kept stopping every few yards to ask if we were here? This happened about 6 times. We eventually arrived and couldn't wait to disembark.

Benedetta is a nice lady and good driver.
Arrived earlier than our pick up time so we got on the road a bit earlier than expected.
Could do with checking the airbag and tyre pressure warning lights though!

Benedetta was lovely very helpful and polite. Felt very safe with her driving. Very comfortable transport.

Thank you Benedetta.

Reservé e indique mi hora de llegada y mi numero de vuelo, pero al llegar estaba todo cerrado. Tuve que llamar asistencia clientes para que se me proporcionara un servicio alternativo.

The experience was amazing and the driver, Benedetto was lovely

Contratas un trayecto con seguro y no aparece el bus, cuando ya llevas más de 1h, preguntas y te dicen que se ha roto y que no saben cuando vendrá....y ya está, no se acerca alguien a informarte, no sé disculpan, no te dan solución....te tienes que buscar la vida en taxi para llegar pero lo peor no es eso, es como si no pasara nada.....a ver, hay allí gente esperando, no somos animales. Empieza la gente a mover sus maletas para buscar un taxi y pones una reclamación y dicen que estudiarán el tema?....que tema, he tenido que coger un taxi porque nadie me da una solución. Eso se llama estafar, y la imagen al turista es pésima......si hay un problema pues lo normal es informar y dar solución. No dejar a la gente en el andén hasta que se aburran de esperar.

They are utterly rubbish and unreliable.
They didn't come to pick us up in fuerteventura Oliva beach. They don't send you receipt so you can not claim refund because wise want a receipt for the refund.
Their customers service is non existent.

Every time I try and every time I regret. To be fair, they have been efficient at returning me to the airport, but on all three occasions my airport pick ups have left me sitting on a stationary vehicle for an hour or more waiting for passengers who often don’t appear. To the taxi rank it is!