CanaDream RV - Halifax Omdömen 

he pickup in Halifax went smoothly. We received an almost brand-new and well-equipped Super Van Camper (SVC). After check-in, the friendly staff member gave us a thorough explanation of the camper and all its features.

The vehicle was almost new and was adequately and practically equipped. It took us more than 4,000 km without any problems. The bed with the slide-out was very comfortable.

We have travelled extensively across North America in motorhomes from various rental companies. The CanaDream SVC was by far the best and most comfortable vehicle we have travelled in so far.

Returning the SVC in Halifax was once again extremely efficient and was handled by friendly staff. The second question, after asking whether our trip had gone well, was already: “May I arrange a taxi for you to the airport or downtown?”

We can therefore highly recommend renting a camper from CanaDream Halifax.

When I booked, I was thinking unlimited Km's. But was advised not to,so I thought we selted on 4000, when we picked up I was told our package had 2800. I couldn't seem to find anything on my end. I wish we would have had unlimited. We had to pay for some extra Km's. We were scheduled to pick up at 2:30, was over an hour later, but I had to pay to change my drop off time. But we did have a great vacation, the RV was great.

Toller Service vor der Reise, problemlose und sehr angenehme Übernahme-/Rückgabe des Fahrzeugs in Halifax/Toronto. Zustand des Wohnmobils einwandfrei.

Von der Buchung bis zur Abgabe des Wohnmobils verlief alles reibungslos. Das Wohnmobil war in einem sehr guten und sauberen Zustand. Das Team sehr freundlich.
Wenn man noch keine Erfahrung mit einer Reise mit Wohnmobil hat und nicht flüssig Englisch spricht, dann ist mein Rat, ein bisschen Geld zu investieren um eine entspannte Einweisung und Erklärung in alle Funktionen des Wohnmobils zu erhalten. Ansonsten ist die Einweisung sehr schnell :-)
Wir haben Nova Scotia mit dem Wohnmobil erkundet und es war eine wundervolle Reise! Wir haben nicht das letzte Mal ein Wohnmobil von CanaDream gemietet und können die Firma absolut weiterempfehlen!

RV in good condition, friendly staff. Only small point of critic is the timeslot you have to book for the return of vehicle. When check in was possible, only Free time was 8 till 8:30, or pay 75 CAD for a later time

Booking was easy, pick-up & return were easy.
However staff were running late (at both pick-up & drop-off), and were rushed (I heard two staff trying to placate a very dissatisfied client).
And it all factored around BOOKING the pick-up and drop-off times. We we book something we expect it to be ON-TIME.
They were why you get such a low score - sad, because everything else went well. And what it looks like, to me, as a small business owner, is that you are understaffed.
You said to wait for the email one week prior to book your pickup & drop-off times. OK, but I was expecting to have a large range of options. I got to the email the same day (I had to wait until I was on my laptop, as your website is not readable on a smartphone). That's when I was astonished to discover all the "good" slots had been taken! I was left with a LATE PICK-UP slot *and* a VERY EARLY DROP-OFF slot. Thus, both my first day and my last day OF FIVE were drastically cut short! And all because you did not have the staff available AT THE MOST POPULAR TIMES!
I used to be in seniors homecare. What about if I told my clients they could have their morning bath at noon? or they must pay $75 more to have it in the morning?!? What about evening meals attract a $50 supplement if they're wanted after 4pm?!?
No! You *know* when the busy periods are likely to be and you should bring staff in for those periods!

I departed your place at 3.30pm when I wanted to be away by 10am - almost SIX HOURS LATE!
So I then paid $75 to avoid an 8.30am drop-off on my final day - three hours earlier than ideal.

This is wrong! THIS IS NOT WHAT A CUSTOMER-FOCUSED BUSINESS DOES!!!!
You are focusing on your own convenience instead of your customers.
(You probably need a morning team and an afternoon team, who switch shifts each week - but that's your call)

In short, you spoiled my rental experience, not because of your Product - which was excellent, but because of your Service.

Our RV experience with CanaDream was absolutely incredible! The service was excellent—fast, convenient, and very professional from start to finish. The RV unit was new, spotless, extremely comfortable, and had everything we needed for a wonderful trip.
We truly enjoyed every moment of our journey and were very impressed with the quality of the RV and the level of service. We highly recommend CanaDream to anyone looking for a comfortable and enjoyable RV adventure!

Put an instruction video out on line for RV users to familiarize themselves with this rig before arriving. It would be a how to video. Also include some helpful tips for first timers.

Canadream has been amazing for us two summers in a row. Its so easy and they have everything we need.

Clean RV, realy nice trip with the kids, good service at Halifax Canadream desk

Easy to book, fast communication, seamless pickup and drop off.

We rented two units as we were traveling as extended family flying into the province. The whole process was easy from booking via phone to the pick up/drop off of the units. The staff at the Halifax location were amazing upon pick up & drop off. We were very appreciative with them calling a cab for us to get back to the airport in a timely manner as well. Everything we needed was provided through our rental. The units were clean & equipped with all modern conveniences & the layouts were perfect. Travelling with young children as well as teenagers, it made our trip around Nova Scotia & PEI stress free & relaxing. We would definitely consider using Canadream for future family adventures!

Die Fahrzeuge waren in einem sehr guten Zustand und gut eingerichtet! Das Personal ist sehr freundlich und hilfsbereit und hat uns auch ohne Aufpreis das Wohnmobil erklärt. Nachdem wir schon x mal mit anderen Vermietern in Nordamerika unterwegs waren, können wir CanaDream also mit gutem Gewissen empfehlen!

Excellent service and great 25 feet vehicule.

De bonnes instructions avant le départ.

soweit hat alles gepasst. noch einmal würde ich von dort aber nicht mieten. im Prinzip bekommt man für den hohen mietpreis nur das nackte wohnmobiel. jeder zusatz wird extra verrechnet (Geschirr, Bettzeug, Pölster usw.), sogar die stunden wenn der Strom Generator läuft wird extra in Rechnung gestellt. Das fühlt sich nach einer Abzocke an.

Everything went really smooth. Great people, perfect RV‘s.

The pick up and drop off experience at your Halifax branch was stellar! The staff was very friendly and informative. The unit we rented ran and operated well other than the minor inconveniences that come with not owning the RV (it was lacking the options and personal items that we have had with all our personal RV’s).

First time RV renter. Great service and explanations from the Canadream team. RV was brand new and had all the comforts of home. Overall, a great experience!