Good website. Quick delivery. Initial delivery was by DHL who didn’t actually ring the doorbell so it was returned. I contacted Canadian Spa with the details and they quickly sorted it with DPD inst... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... Se mer
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I’m so glad that I bought a Canadian Spa instead of a different company because they are always so helpful in resolving any issues of any new parts that I need
Courier had a bit of an issue, Canadian Spa stepped in and arranged a fast re-delivery. The product is excellent, with a unique sloping profile so it doesn't trap rainwater. Also nearly £100 cheaper... Se mer
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Företagsinformation
- Tillverkare
- också i
- Butik med bastu och bastutillbehör
- Jacuzzi-försäljare
- Poolreparationer
- Reparation av Jacuzzi
Om Canadian Spa
Skrivet av företaget
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Kontaktuppgifter
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Kanada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4,3
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Canadian Spa
Vielen Dank, Tino! Schnelle Lieferung und ein Pool, der auf Anhieb funktioniert — so soll es sein. Danke, dass Sie sich die Zeit für eine Bewertung genommen haben, und danke für Ihr Vertrauen.
Ihr Team von Canadian Spa Company
Svar från Canadian Spa
Thank you, Gemma — glad we could get you sorted with the new unit, and we appreciate you taking the time to leave a review. Thank you for your business.
The Canadian Spa Company team
Svar från Canadian Spa
Thank you, Michael — "all issues sorted without hesitation" is exactly what we want people to be able to say about us. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
Needed new control box for sauna
Needed a new control box for a chilliwack sauna that was no longer working and out of warranty. The whole experience of ordering one was straight forward. I payed over the phone and had one delivered the next day. Easy to install, now sauna is working like brand new. Very happy, thanks.
23 juli 2025
Svar från Canadian Spa
Thank you, Michael — we appreciate you taking the time to write this one up.
Out of warranty does not mean out of luck: we keep parts for the older Chilliwacks precisely so a sauna can be brought back to life rather than replaced. Glad it went in easily and it is running again. Thank you for your business.
The Canadian Spa Company team
Svar från Canadian Spa
Thank you — plenty of help and advice up front is what stops people ending up with the wrong thing, so we are glad that is what you got. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
J’ai été amené à racheter une bâche…
J’ai été amené à racheter une bâche pour le jacuzzi.
Juste un an plus tard, une des fermeture a perdu sur plusieurs zones les crans de cette fermeture. La bâche c’est juste 700€. J’ai échangé pour comprendre, mai à la suite de deux trois échanges, et devant le désintérêt des personnes en ligne, je ne peux que pas préconiser Canadian spa! Une honte d’après vente! Évitez cette enseigne! Un pur scandale.
8 juli 2025
Omdöme utan inbjudan
Mir fehlt das Mittel "shock" und ist…
Mir fehlt das Mittel "shock" und ist nie verfügbar! Davon brauche ich bei jeder Messung am meisten. Ansonsten bin ich zufrieden.
21 juni 2025
Hot Tub Purchase June 2025
We purchased our hot tub from the Canadian Spa Company this week. The sales, support and delivery teams were amazing. Friendly, professional and knowledgeable. Our tub was good value and seems to be great quality. Thank you to Troy, Xavier and the whole team! We have purchased three tubs over the years and the Canadian Spa Company is the only company that we'd use again, without a second thought! Thanks again
17 juni 2025
Omdöme utan inbjudan
Svar från Canadian Spa
Thank you, Carl — a lovely thing to read, and we appreciate the time you took over it.
Troy and I will make sure the sales, support and delivery teams all hear it. Enjoy the tub, and thank you for your business.
The Canadian Spa Company team
Svar från Canadian Spa
Thank you, Brigitte — "easy-cheesy" is a review title we will take any day. Glad the delivery and the setup were both painless. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
We bought our Thunder Bay spa eight…
We bought our Thunder Bay spa eight years ago, and it still looks like new. Even though it is way out of warranty, the Canadian Spa customer service has been amazing - most problems have been resolved over the phone free of charge. We needed a new control panel this year - their engineer drove for two and a half hours to our place to fix it, all at very reasonable cost. They are really great hot tubs, with great backup.
3 juni 2025
Omdöme utan inbjudan
Svar från Canadian Spa
Thank you, Roger — eight years on and still looking like new is exactly what we build them for, and we really appreciate you taking the time to say so.
Warranty or no warranty, if we can talk you through a fix over the phone we would always rather do that. Here is to a few more years of it. Thank you for your business.
The Canadian Spa Company team
Tolle schnelle Lieferung unkompliziert…
Tolle schnelle Lieferung unkompliziert und super Produkt passt perfekt sind sehr zufrieden
24 maj 2025
Svar från Canadian Spa
Vielen Dank, Herr Helmke! Schnelle, unkomplizierte Lieferung und ein Produkt, das perfekt passt — besser kann es kaum laufen. Danke, dass Sie sich die Zeit für diese Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Svar från Canadian Spa
Thank you, Gerald — good quality is what we aim for, and we appreciate you taking the time to say so. Thank you for your business.
The Canadian Spa Company team
Excellent customer service.
We recently bought a spa from Canadian Spa company.
The Spa arrived on time as arranged but unfortunately there was a problem with the control Panel. We contacted the company and spoke to Troy and Adam. They were extremely helpful and bent over backwards to get the problem sorted. The customer service was excellent and it was quickly resolved after a visit from an Engineer. Despite our initial problem The Spa is wonderful and I would highly recommend the company they were professional and responded Quickly and Efficiently to our Queries.
2 juni 2025
Omdöme utan inbjudan
Svar från Canadian Spa
Thank you — we appreciate you taking the time to write, especially after a bumpy start.
A faulty control panel on a brand-new spa is exactly the sort of thing that can sour a purchase, so we are glad Troy and Adam were able to put it right for you. We will pass this on to them both. Thank you for your business.
The Canadian Spa Company team
Awful customer service
Purchased the hot tub a few years ago works fine. Buying replacement part, jets covers etc is a complete nightmare. they simply have no control systems nobody ever knows where the order is in the process and somebody else on holiday is always dealing with it. I would not recommend this company for after service as it is non existent
2 juni 2025
Omdöme utan inbjudan
ABSOLUTELY MARVELLOUS COMPANY
Absolutely marvellous Company their Customer care is 110%. Would highly recommend.
27 maj 2025
Omdöme utan inbjudan
Svar från Canadian Spa
Thank you, Jane — 110% is a generous mark and we will happily take it. We really appreciate the recommendation and the time you took to leave it. Thank you for your business.
The Canadian Spa Company team
5 STAR - CANADIAN SPA - THANK YOU.
Customer Advisor Provided an excellent customer service, Paul was extremely helpful and informative.
Canadian Spa certainly do exceed customer expectations. Also provide an exceptional customer experience.
5 STAR - CANADIAN SPA - THANK YOU.
20 maj 2025
Omdöme utan inbjudan
Svar från Canadian Spa
Thank you — this is a great one to read, and we appreciate you taking the time.
Paul will be delighted; we will make sure he sees it. Thank you for your business.
The Canadian Spa Company team
Geliefert wurde ein alter Whirlpool
Die Bestellung und Lieferung waren kein Problem
und schnell. An unserem Whirlpool Muskola war die Verpackungsfolie verdreckt und nach dem aufstellen und entfernen der Folie stellten wir fest , dass der Whirlpool schon 4 Jahre alt war, laut Typenschild.
Danach großes Schweigen nach der Reklamation.
Wir sind enttäuscht und können die Firma nicht weiterempfehlen.
28 april 2025
Omdöme utan inbjudan
The Customer matters to the Canadian Spa Co.
We recently needed help with monitoring, adjusting and maintaining correct water management for our home spa. Nothing was too much trouble and our questions were dealt with in a professional and friendly manner.
We have had our spa for just one year and during that time have phoned on a number of occasions for help and advice and have always been afforded a knowledgeable response.
14 maj 2025
Omdöme utan inbjudan
Svar från Canadian Spa
Thank you, Brenda — we appreciate you taking the time to write this.
Water chemistry is the part most people find fiddly at first, so never hesitate to ring us with a question, however small it seems. Enjoy the spa, and thank you for your business.
The Canadian Spa Company team
Garry very helpful
Garry was a very nice man and the tub seems to working very well, he sorted out a few problems.
22 april 2025
Svar från Canadian Spa
Thank you, Diana — glad Garry got everything sorted for you, and we will be sure to pass this on to him. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Top Abwicklung des Transportschadens
Bei der erste Lieferung hatte der Fahrer der Spedition Mist gebaut und die bestellte Whirlpool-Abdeckung beschädigt. Da hatte ich mich zu früh über die schnelle Lieferung gefreut.
Die Reklamation lief aber schnell und völlig unkompliziert. Die Abdeckung macht einen wertigen Eindruck.
Daher volle Sternzahl für Canadian Spa, Abzüge für die Spedition.
7 maj 2025
Svar från Canadian Spa
Vielen Dank, Herr Leser! Dass die Abdeckung beim Transport beschädigt wurde, ärgert uns sehr — dafür möchten wir uns entschuldigen.
Umso mehr freut es uns, dass die Reklamation dann zügig und unkompliziert für Sie gelöst wurde. Danke, dass Sie sich trotz des holprigen Starts die Zeit für diese Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Detta är Trustpilot
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