Canadalightingexperts Omdömen 1 354

The customer service rep was very helpful and knowledgeable and cheerful. A true pleasure to help resolve my problem with no issues. I am truly satisfied and would most definitely order again with Canada Lighting Experts, they definitely back what they sell.

What was great about my experience with Chris Rabago was that very soon after I sent an e-mail requesting help with the info I might need to return a light fixture; I received a clear & detailed & helpful e-mail from Chris. I had a few more questions as I was planning on going from Canada to the States for a trip & so wanted to mail it back while I was in the US, because it would be cheaper. Each time I sent an e-mail, very soon after I would receive an e-mail from Chris with the exact info I needed. Chris is a GREAT employee!

We regret ordering from this company. We ordered a dining fixture that was listed "in stock" on March 3. We have not received the item and according to customer service it has not been shipped. We have contacted the company 4 times to follow up and every time we are told it has not been shipped but the order is being "processed" and it should be shipped in 10 days. This item has not been shipped. We have now contacted the company twice to cancel our order and request a refund but both times it has been denied! Very frustrated trying to resolve this issue. UPDATE: the day after this posting we contacted the company again requesting a refund. Success! However it should not take 3 requests for a refund for an item that has not been shipped.

Not a Canadian company! Thankfully I noticed at the last minute that I would be charged in USD, but really, why call yourselves Canada’s lighting experts when you’re not even Canadian?

Use caution as you think you are ordering from a Canadian company, but that is not true. I was charged in USD, and the lights were bigger than I expected (I measured) when I processed my return I learned I was shipping to a US address. Very costly lesson, I am good at doing my homework before I make an online purchase, this one got the better of me.

After purchasing a fixture from their website that came in a colour that was off to what I saw online I was forced to return it. I contacted the company right away and spoke with the sales rep I was dealing with and she agreed that the online listing was misleading. She said she too would have thought the fixture was black, and she also agreed that the information was unclear. She said she would speak to her management team about the return shipping that I felt I should not have to pay for.

She came back saying that I would have to pay for return shipping, or get a store credit. My client did not want the fixture nor did she want a credit, so this forced me to have to pay for the return.

The return cost me $70CAD. Our company Absorbed this fee as good business practice, because I didn't feel that we could in good conscience bill the client due to the fact that the listing was unclear.

Moreover, when I received the refund, it was less than what I paid for the fixture, so I questioned them and they said it was due to the conversion rate, that this is a third party charge and it was beyond their control.

As a business who deals with many online companies, returns are completely in their control. It's the system they are working from that they are using as their reasoning in this case.

Its quite disappointing as a business professional who purchased a product that was poorly described online, and their sales rep agreed with me that it was, and then still had to pay for return shipping, of $70 CAD plus lose $31.81 CAD to a conversion difference. This was an expensive cost of doing business for a fixture we no longer have.

Managing a website is of course important in this regard, especially when clients are expected to pay for their own return shipping, and refunds may incur a deficit. Even the promotions advertised on their website are show to be expired.

You company is called Canada Lighting Experts, yet you bill in USD and are an American company? I don't see where on your site you openly disclose that you are an American company. Nothing on your home page mentions this. In fact here is a blurb from your About Us description. 'Over the years, the company and website have evolved and grown into one of the top internet retailers for lighting and home products in Canada. Check out more facts about our company below!' At a glance one could further think they are working with a Canadian company after reading this, especially since your company name is Canada Lighting Experts. Its a bit misleading.

Furthermore, I could not see anything 'below' as per the comment above in your About us blurb that gave me any other indication that you were an American based company. I guess you have to dig to get this information.

I strongly caution anyone looking to purchase from this company, to do your homework and be advised that you are shopping from a US company, will be billed in USD and if you need to return, you will pay for the return and likely have a refund deficit.

Hopefully they will amend their site to be more transparent.

Prices are advertised in Canadian dollars, but your visa will charged in US dollars. This website and company are very misleading, right from the name to there pricing.

Do not order anything from this company. First of all, they are not based in Canada, so for Canadians who assume that they are Canadian because of their name, they are based in California. They use companies who manufacture lights from all over. The company that manufactured the pendent lights I bought were Access Lighting based in Toronto. They do not run their own customer service. They use a company called Belami which creates more confusion and the staff there were not very useful (although i thought one of them was going to actually help me and get me a refund) In the end my issue was not resolved. I ordered pendent lights with gold/bronze coloured wiring. I received pendent lights with silver wiring. Also -- these were halogen lights that were sold without the transformers (or canopies as they refer to them as). Which to me is also ridiculous and false advertising. They can sell them for less (which draws you in) and then you receive lights that are useless. You have to then purchase transformers (canopies) for an additional $50plus Canadian each. After a couple of weeks back and forth through email and phone calls (after I was promised a refund for the incorrect order) they now say that they sent me the correct order. I give up. Buy Canadian, people. And buy in store whenever you can. Big big lesson for me.

Marydel and team were very helpful in ensuring I got the right product!

Placed a $500 order for two topiaries. Two weeks after purchase and having my credit card charged in full, nothing had shipped, with no word from the company. Reached out to customer service via chat, which isn't easy because they are mostly off-line. Was told at that point that the order was on backorder. I asked to speak to a supervisor, given that no one had reached out to inform me of this. Never heard from a supervisor. At week 3 now, still no sign of shipping. I am cancelling all 3 orders that I placed with this company. Do yourself a favor, and shop elsewhere. These guys have no clue what is going on!

I had called in for a replacement electric heater as my new one had stopped working. The person on the phone was good but I did have to call the manufacturer directly to get them to agree that the heater needs to be replaced. I then called back and they had no concerns in replacing the heater.

They pretend to be a Canadian company but they will charge your orders in USD, spend elsewhere!

Unfortunately, I was duped by this US company as well. They purport to be a Canadian company through the use of the word "Canada" within its domain name. Though I later found it is American and I paid in USD, which came to light when I reviewed my credit card statement. Apparently, there is fine print on the credit card payment screen, just before you commit, which I missed. Turns out I’m not the only one.

Their response to other complainants here, is they use Canada in their name because they pay the duties and taxes. They are well aware customers have mistaken this company as Canadian selling in CAD, but haven't added "USD" to remedy this. I shop with other US companies who don’t charge me duties and taxes, I.e. Amazon, Overstock, Wayfair, etc. and their prices are in CDN. Other sites, who charge in American currency, state this on the price as USD. Transparency should not be a suggestion but a standard. They know what they are doing, and it’s deceptive. They also pay for Google ads using keywords and taglines containing “Canada”.

I have filed a complaint with Google, ICAAN, and the Competition Bureau so far, and I encourage you to do the same.

Chris Rabago was extremely helpful in resolving my issue with getting the BOX17 promotion applied to my order. Kara Nable however was not helpful at all and clearly did not read the email I sent explaining my predicament as she requested that I provide proof on my order of the promotion that was now inactive. How does one do such a thing with a promo that had not been received. She left me quite frustrated as a customer who has otherwise had a good rapport with CL and Belami. I look forward to future dealings with associates of your like Chris Rabago, Kara not so much. I also find it interesting that Kara did not request my feed back regarding her customer service. It is not my intent to be malicious in my explanation only truthful. I believe in credit where credit is do.
Kindest Regards.
Paul S.

We just received our kitchen chandelier. Unfortunately the description on the site is incorrect and therefore have to return the chandelier. I called the company who told me that they couldn't do anything about the return costs. $77 for a chandelier that cost me $340 Canadian. This is theft ! If this company was in Canada consumer protection would be aware of this dubious practice! Never again 😣!!! Buyers, be aware that if you have a problem with your order it will cost you a lot to return it. Wayfair offers nearly identical return for $15

Alexis clearly explained what was going on. But I think Canada Lighting should be aware that providing a customer on the West Coast in Canada with a FedEx tracking number that promises delivery in a couple of days but shows the package starting in New York and then DELIVERED in the Eastern US is just silly. I still don't know when the package will arrive.

BUYER BEWARE!!!

This is an American company. The prices are in US … and you won’t see it until just before check out, in the smallest print ever. I noticed it just as I clicked order. This is very dishonest and deceiving. My $1000.00 order will now cost $1350.00. So mad, that you are using Canada in the name of your company.

I spoke with Gerard Gonzalez in Customer Service who reviewed my lighting back order and called the Kitchler warehouse directly to confirm its status. He was able to have them secure 5 of the 10 open items for delivery in December. While I still have to wait until March for the remaining 5 items, he was extremely helpful in securing 50% of the items outstanding.

Marydel (Mary Magallanes) was super responsive and resolved my issue within minutes. I've never experienced such wonderful service over a chat before! It definitely makes me want to place my order and become a loyal customer!

My experience with the Sales Associate was exceptional. I was dealt with efficiently and in a very professional manner.