Camix Omdömen 457

Great service, good communication. Fast, secure delivery. Item exactly as described. I would highly recommend them from my experience. I have been buying my photography equipments from Camix for a few years now and I am very happy with them. I will keep buying from them again.

Camix offered a very competitive price on a new Nikon Z Macro lens and delivery within a matter of days. The lens arrived actually the day before enabling me to practice using it before going on holiday.

Excellent service. I ordered a camera body then changed my mind. I contacted Camix before it was shipped to request a refund. As I'd paid via PayPal, they politely explained that PayPal would retain the fee for the transaction (circa £30) and that Camix had changed their terms to reflect this and the customer would be liable for this. I hadn't seen this but consider Camix's position to be more than reasonable in the circumstances. They said they would try and contact PayPal to see if they would waive the charge. They made no promises but committed to try. 24 hours later and I've been refunded in full (i.e. the £30 charge has been forgotten). Brilliant service and I wouldn't hesitate to order from Camix again. Thank you Camix.

Got what I needed, fast delivery to my country! Very impressed.

All fine until something goes wrong, and then you’re made to feel like a thief even when Royal Mail admit that they left a parcel on our doorstep and that it has been stolen and that they will compensate Camix. Because Camix presumably haven’t insured their item to its value they are treating us like thieves. And Camix, re your reply to our previous review, Royal Mail have confirmed that the person talking to our postie and telling him to leave the parcel on the doorstep is another postie. We have sent that written confirmation to Camix but they have chosen to ignore it and call us liars in their response to our previous review.
Honestly pay a few pounds extra and purchase from Canon, or at least via eBay so you have some buyer protection. We have had to get the finance company and Royal Mail involved, and in response to that Camix tried to have our reviews (and other peoples 1* reviews) removed, closed our case having never got back to us, and told us they have instructed a solicitor to investigate. That is the only communication we have received from them.
Thanks Camix, nothing like being a £1000 camera down and being accused of thievery. SHOP ELSEWHERE. This is looking like it will end up in small claims court so please save yourself the hassle.

Update: Royal Mail and the finance company were also completely ignored by Camix, and eventually refunded the finance to us in full.
Camix, your reply is laughable. Take some ownership of this situation. I provided the details to Trustpilot when you reported my review to try and have it removed. We have never had any communication from you other than threatening us with action from your solicitor.

I bought from them new, expensive, premium lens. On arrival, after quick visual inspection I discovered a defect, debri inside the lens glass-unremovable without getting inside the lens,expensive fix.
When I sent it back the very next day, asking for a full refund, they claimed that I'm sending them back used lens and there is no defect at all (providing unzoomed low quality photos as a proof and ridiculous explanation that it was on the surface and now it's gone) therefore they will deduct 40%!! from my full refund. This amount isn't even consistent with their own terms and conditions.
Because in reality I sent them back unused product with a defect, with the help of eBay, I received full amount back, but the whole experience with that shop, from my point of view, is very negative.

UPDATE after shop reply:
As per Trustpilot request at the beginning of that review process, order number was provided. Purchase was made via Ebay, all details are also avaliable in their platform.

Shop continue its dishonest behaviour.

Camix did very well, DHL Express was bad

Ordered on one day came the next. Camera and lenses were well packed to prevent damage. Hassle free and reasonable prices. Would use again. Dave

I bought from camix because of the price but unfortunately the cost is service. My camera was left on my doorstep when I was in work I got home and the camera had gone, not there fault it was left on the doorstep I even shared my ring doorbell vid to show it was left on the doorstep and not taken in, I don't have motion on my ring so only records when the bell is pressed so I can not show the item being stolen so camix are saying it's my fault pretty much, I reported it instantly and they are making me feel like I'm in the wrong, now I'm really worried I'm gonna be stuck with £1k bill and no camera. Luckily royal mail seem like they are actually willing to help and are currently investigating for me, I have been made to feel like camix don't believe me even though I've proved the camera was left on the doorstep in full view of the street, I don't want any kind of refund or compensation, I just want the camera. I wish I paid a few £££ more and ordered directly with Canon now. Think twice about buying from here. The prices are good but come at a massive cost of customer service and all round helpfulness.

After your reply. I have now had it confirmed by royal mail the camera was not delivered and has gone missing. Have emailed you the response from royal mail so you can claim this from them and hopefully can send out a replacement ASAP

Good price and very quick well packaged secure delivery. Perfect.

Item delivered as stated. Very well packaged.

got what i ordered, that's it realy , what can you say about a over priced convertor ....

Quick delivery and item as expected. Would use again for sure.

Bought a Nikon 500mm f5.6 from them on 25 March. When they were declaring a stock of three. They cancelled the order yesterday due to damage to the box, stating they were out of stock and could not get another. No refund received. I shall have to put the payment into dispute with AmEx. Then they cancelled the transaction with eBay stating that I had cancelled. Absolutely untrue. I never did. Here I am. Send me the lens for the price I paid. Over to you. PS 4 April - They have just offered me a discount of less than1% (£25) if I cancel or revise this review. Wow.

They did what they said they would do.

5 star service every time

Fast delivery, kept up to date by seller. Great product, would highly recommend.

Bought a camera package, it was the best price on the market. The purchase process was straight forward and the parcel was despatched on the 20th and was delivered on the 21st, excellent, It was very well packaged and undamaged. The service from Camix was excellent and I would definitely buy from this company again.

Seems OK at the moment, but haven't used it yet .

Very easy transaction. Very easy to communicate. Very helpful and accommodating.