Cambodia Airways Omdömen 

Wir haben August 2026 einen Flug über flugladen.de gebucht. Der Flug wurde drei Tage vorher storniert. Uns wurde ein Alternativflug angeboten, der jedoch einen Tag vor dem eigentlichen Abflugtag starten sollte. Diesen konnten wir aus organisatorischen Gründen nicht wahrnehmen. Andere Alternativen zu einem späteren Tag wurden nicht angeboten. Ich rate DRINGEND davon ab, einen Flug mit dieser Airline zu buchen. Ebenso zu bemängeln ist die unübersichtliche Homepage, die nicht auf dem neuesten Stand ist.

Leider habe ich bei der Buchung nicht auf Trustpilot vertraut und den Flug über dennoch bei dieser Airline gebucht. Das wird mir nicht erneut passieren.

Flying older aircraft is no excuse for not cleaning the cabin. The aircraft is your house – it is the product you sell to your customers. How can you leave it this dirty? And what am I supposed to think about your maintenance standards when you let passengers board a plane that is not just poorly cleaned, but actually dirty?

From start to finish me and my girlfriend had a terrible experience with this airline. We’ve flown budget before but nothing compares to this. To be honest, it’s not the staffs fault but more so the systems that they have to follow. First of all they would not take card as payment for going over on our cabin baggage which we had to pay for in Vietnamese cash, they insisted we had USD withdrawn to obtain our visas for when we land (which we never ended up needing) and to book our flight out of Cambodia for when we arrive as this will be required (which we also didn’t need to do and didn’t want a set date put on us to leave nor a set destination! Yet we forced to do so all at check in!) the plane was very small, propeller style and all in all the communication was just very bad - we were frustrated that none of this was brought up in a courtesy email before hand as this would have saved so much time! Why they don’t do this I have no idea - as every other person was having this problem and it caused massive delays. Which a simple email could just sort out and allow everyone to prepare. Waste of their own staff time if you ask me - would definitely not recommend - pay the extra and go with Vietnam airlines or somewhere else.

We booked Cambodia Airways to fly to HK Airport, then take the official SkyPier Seasyoung (狮子洋飞航) ferry directly to Humen, Dongguan. This is a recognised air-sea transit programme where passengers stay airside, **do NOT enter Hong Kong and do not need a Hong Kong visa**. My wife holds a Cambodian passport with valid Chinese Q2 visa for entry at Humen port.

At check-in, the agent had zero knowledge of HKIA SkyPier rules. They falsely told us we must have a Hong Kong visa and refused to issue boarding passes, despite us explaining the SkyPier rules and showing official HKIA website proof.

The flight departed without us. Our fully prepaid ferry ticket to Dongguan was forfeited entirely because of their staff’s procedural mistake. Cambodia Airways is listed as an official SkyPier participating airline on HKIA’s own website, yet their ground team did not understand their own transit programme.

We have submitted a formal written complaint with all supporting documents, passport, visa and official immigration references.

**Warning for all passengers planning SkyPier air-sea transfer with this airline:** Double-check and prepare official HKIA printouts before arriving at check-in. Staff training is severely lacking, and their misinformation can make you miss your trip and lose your ferry fare.

Cancelled flight no refund

No reply by email

If you dont fly the airport taxe have to be refund ! IATA

I've traveled from BBK to Cambodia using this airline multiple time since last year. I always seem to have issues with flight delays, ranging from 30 minutes to a few hours. This time, the delay is two hours with no prior notice or explanation. Trying to resolve it was also a waste of time, I was simply told the flight was on time. I guess 2 hours late is on time. If you are going to use this airline expect delays but I'd suggest using a different airline. I can put up with some bullshit, what I won’t accept is the same issue happening over and over with no accountability.

Hanno obbiettato la possibilità di portare in aereo il bagaglio a mano tenendo conto anche della misura delle ruote e una volta dimostrato che non rientrano nelle misure di legge mi hanno impedito di spostare 1 kg. dalla valigia allo zaino facendomi pagare 65$ tanto quanto il valore di un biglietto aereo. Ma in Cambogia sembra solo valga la regola " se non freghi te ti fregano loro" . È un paese che deve e merita di rimanere in queste condizioni di miseria perché sono loro stessi delle miserie umane.

I had a terrible experience with this airline, and their customer service is not helpful. It is a scam when this airline refuses to take responsibility for changing the flight schedule that affects the customer's travel plan. They changed more than once, and they don't have to worry about compensating those who were affected by the change. When I reach out to the customer service, not only do they respond slowly, but they never get back to me or update me on anything. Such an irresponsible airline. I am very disappointed, and they don't deserve the national carrier service. I am Cambodian and I know it is not good for my country, but this airline brings shame to Cambodia.

Awful airline. 5 hours delayed with constant lies. Do not fly

cambodia airways is ok,fly with them before,and all average.no problems
but i make this voting , beacause their is another newairline the national flag carrier AIR CAMBODIA, its not the same , and can recommand, relativlý new airplanes average 6 yrs ,and nice staff air cambodia is preferable (still waiting on a refund hope it come lets see if not i cahange mind)

flights often delayed by several hours or cancelled. Terrible company

My baggage information clearly stated 30kg checked luggage and length not to exceed 158cm. My checked baggage weighed 26kg so under my allowance. When they asked what was in the bag and i said my golf clubs then things changed for the worst - they then pulled out a different policy that said golf clubs are excluded. They then proceeded to try and charge me $160usd for a flight from Phnom Penh to Bangkok - a 1 hr 15 min flight. When i questeioned where is my credit for the 30kg I am entitled to in my fare they got very aggressive and very rude. It was pay up or leave your golf clubs in Phnom Penh....=so I checked on air Asia and including credit for the 30kg they allowed and then adding spoting goods (as they have a area that lets you do your add-ons) and also upgrading to front row seat it was cheaper tahn what Combodia Air wanetd to charge me for the 'supposed excess baggage' so i told them to cancel my flight and I flew with Air Asia. I should have booked with Air Asia in the 1st place, best airline and never had an issue with them but the flight time for the Cambodia Air flight suited me better so i thought i would use and book with them. NEVER EVER again - they have lost me forever.

We flew to Cambodia for the first time from Ho Chi Minh City. Each of us was entitled to 23kg of checked luggage, 7kg of carry-on luggage, and a small backpack/handbag. When we went to check in, we were told that our small luggage had to go in the plane’s hold and could not be carried on as hand luggage. We put all the heavy items in the small suitcases to make our backpacks lighter. Since we had to hand everything in together, we thought they wouldn’t make a fuss, as is usually the case with other airlines.

However, this was the first time an airline insisted on weighing the small luggage, and of course, we were over the 7kg limit. We were immediately charged $65, which had to be paid in cash. We noticed that many other people had to do the same. They are absolute thieves! This is the first and last time we will fly with them, and we will strongly advise against this airline to family and friends. They are purely money-driven!

Excess baggage charges are very expensive and staff will not accept CC only cash.

Ci hanno costretto a imbarcare i bagagli a mano, ci hanno spaccato entrambe le valige e volevano risarcirci di 20 dollari delle valigie costate 2000. Vergogna.

The staff were very friendly and the food was very good. There was not any in-flight entertainment but it is worth the money. The legroom is average and it only takes a few minutes to get pass security.

Total forvirring i Saigons lufthavn
Først siger de at man kan chekke når man kommer, så fortæller de at man først kan chekke ind 3 timer før afgang
Når man står i køen ændre de det 2 timer før afgang.
Resultat en løj stressende oplevelse
Fly med Vietnam Airlines istedet hvis i har mulighed

Will NEVER fly with this airline again. My bag was lost on arrival to Phnom Penh and when reporting it at Lost And Found, I was met by the most rude and arrogant staff ever. They even gave me a wrong phone number to contact.

Had it not been for the hard effort of the staff at my hotel, I would never had retrieved my bag again. The airline could care less and it took me 5 days to get my bag back.

Worst airline service I ever experienced.

Avoid like the plague.
Turned up at the airport for flight from Siem Reap to Phnom Penh. Flight was cancelled. Were given no notification from the airline or from the agency I booked with.