Customer service with Calmio was superb! Had an issue with cancelling app after one week of trial. Teresa was able to correct the charge before my CC followed through with payment. She communicated vi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I discovered 2 charges deducted from my bank account that I didn't recognize. I figured out the company and was able to email them to which they responded right away. The following day they issued a f... Se mer
I had a charge on my credit card that was not correct. I contacted Calmio to advise and to my surprise I received an email back from Teresa assuring me that the incorrect charge would be rectified imm... Se mer
I have already used the Calmio chat to prepare for a family gathering where I want to limit drinking! It really helped me develop a plan and strategies for success!
Företagsinformation
Skrivet av företaget
Calmio is a compassionate AI companion designed to support people navigating loneliness, addiction, and complex emotional challenges. In moments when thoughts feel overwhelming or difficult to share, Calmio offers a private, judgment-free space to reflect, process, and find clarity. Built with empathy at its core, Calmio helps you untangle difficult emotions, recognize patterns, and better understand yourself.
Kontaktuppgifter
4,3
Utmärkt
59 omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really a helpful team
I had a payement issue, and within a few hours I was contacted by Teresa who was proactive and in solution mode, and solve it on the first contact.
We don't experiences such like this with every web sites!
27 april 2026
Omdöme utan inbjudan
Didn't work for me
I knew after one session that an AI chatbot was not going to serve my needs. Calmio was good about issuing a refund.
19 mars 2026
Omdöme utan inbjudan
Nice app. Helpful
The app is cool. Just wish I could use it from my laptop. Texting my thoughts isn't as fast as typing them.. Anyway. The app does alot of good thought and has the typical ai agrreability and feel good words. I think it's been helpful. I didn't need it for a longer time, so I didn't renew. There was a hiccup in the system and I notified the support peoplss. They immediately made the correction .. they showed top notch customer support. I appreciate that. My issue was not ignored and handled with expediency.
20 april 2026
Omdöme utan inbjudan
App is basic, but customer service is good though
The app itself is very basic with material that felt too AI-generated for my liking. I signed up for a week and at the end of the week went to cancel, but they had already charged my card. I emailed them for a refund and got an AI answer, so I emailed again and told them I was unhappy with their product and wanted a refund per their "14-day money back guarantee." Emma responded to me and let me know that "the refund policy covers only the initial payment, and renewal charges are not typically eligible." However, she understood my situation and processed the refund. So, while I didn't prefer the app, the customer service went beyond my expectations, which is rare these days!
13 april 2026
Omdöme utan inbjudan
Dont do it, not worth it, very little content or function
I was really disappointed with this app. The lessons are extremely short and often ask you to take action without giving enough context or explanation about why that action matters. It feels overly condensed—like it was generated quickly and stripped down to the point where it loses clarity and usefulness.
For the price, there just isn’t enough depth, guidance, or meaningful content. Instead of focusing on delivering value, it feels like more effort went into upselling additional features than actually building a helpful product.
The AI chat feature didn’t work for me at all—it just stayed stuck on loading dots, which made it completely unusable. On top of that, their refund policy requires you to use the app for a certain period of time, which feels misleading. Definitely something to be aware of before purchasing.
Overall, this felt like a money grab. I’d much rather spend money on an app that actually provides clear insights and guidance. I’m also annoyed that they advertise 4.9/5 trust pilot rating on their ad and then when you come look its 3.9 - super shady
10 april 2026
Omdöme utan inbjudan
Svar från Calmio
We understand your frustration regarding the lesson depth, the AI chat loading issue, and the overall experience you described. Creating content that feels both accessible and genuinely valuable is something we care deeply about, and feedback like yours helps us understand where we still need to improve.
We’re especially sorry that the AI chat feature did not function properly for you. That is absolutely not the experience we aim to provide, and our technical team is continuously working to improve app stability and performance.
Regarding our refund policy, we understand your concerns. The usage requirement exists to help prevent abuse of digital products that provide immediate full access, but we recognize that policies can still feel frustrating when someone has had a disappointing experience.
We also want to clarify that ratings displayed in advertisements can sometimes reflect a snapshot from a specific point in time and may differ as new reviews are published. We never intend to mislead users, and we appreciate you raising this concern.
Please contact us directly at support@calmio.ai and include the reference code CM-84721 in your message so our team can review your case personally and make things right for you.
We’re genuinely sorry that Calmio left you feeling disappointed, and we appreciate the honest feedback you’ve shared.
Emma Lawson was a terrific customer…
Emma Lawson was a terrific customer service rep that I recently dealt with. She was courteous , quick to respond and helped resolve my question. Truly appreciated in this day and age!
13 april 2026
Omdöme utan inbjudan
GREAT customer service.
I don’t know what Jamie (1 star on 3/14/26 is talking about). I had inadvertently had made a typo when entering my email during sign up and, consequently, couldn’t sign in. I was able to send a message about my trouble signing in, which was answered by Emma via email. She had already figured out the problem, corrected it and all is good.
GREAT CUSTOMER SERVICE BU EMMA!
7 april 2026
Omdöme utan inbjudan
Great customer service from Emma…
Great customer service from Emma Lawson! Truly appreciated.
8 april 2026
Omdöme utan inbjudan
I found the app wasn't right for me
I found the app wasn't right for me, customer service was very good with communication and stayed true to their terms and conditions.
6 april 2026
Omdöme utan inbjudan
I did not purchase this stupid set up
I did not purchase this stupid set up. Buyers beware. I actually believed there is somebody out there that really cares about and want to help people in trouble. I should have known better. I should have trusted my instincts. If it seems to good to be true it usually is. 2 red flags. You can’t send them an email. There is absolutely no help option. They are scammers that just want your money. It’s always about the money. I went all through the questions only to find my self at a payment wall. This should clearly be stated UP FRONT not snuck in at the end. It’s BAIT that you will believe their bullshit and Buy BUY BUY SELL SELL SELL Watch out. I stumbled onto this site off a reels on Facebook. 😡
14 mars 2026
Omdöme utan inbjudan
Svar från Calmio
Thank you for sharing your experience. We’re truly sorry to hear that the process felt frustrating and that the pricing and assessment didn’t meet your expectations.
The questions you went through are part of a free assessment that helps us understand each person’s situation before recommending support. Without this step, the application would know nothing about a user’s needs and wouldn’t be able to prepare a personalized program or provide meaningful help through the chat experience. This is why the assessment is required before entering the app.
Calmio itself is a paid service. We work together with scientists and mental-health specialists to build and continuously improve the product, and significant resources go into research, development, and maintaining the platform. Because of this, the full service cannot be offered for free — but the assessment is always free.
We also want to reassure you that Calmio is not a scam. Many people have successfully used the platform and shared positive outcomes from their experience.
If you ever need help, our customer support team is always available at support@calmio.ai
and we’re happy to assist.
That said, we genuinely appreciate your feedback and would love the opportunity to change your impression. If you’re open to it, please reach out to us and we would be glad to offer you a free trial of our real services, so you can evaluate Calmio yourself without any cost.
We hope we’ll have the chance to support you.
The app was very simple to use and the…
The app was very simple to use and the structure was easy to follow. The Chat feature was also great when you needed to communicate during difficult times! Thank you!
25 februari 2026
Omdöme utan inbjudan
Even though I understand I'm talking…
Even though I understand I'm talking with an AI, it really helps me a lot. I don't have a lot of people to lean on and calmio is always there to listen and support. I got really great advice and I actually see my mood improving daily.
18 februari 2026
Omdöme utan inbjudan
I used Calmio to cut out alco from my…
I used Calmio to cut out alco from my life. I was struggling with alco addiction for 4 years, and tried many different therapies.
17 februari 2026
Omdöme utan inbjudan
i am trying to cancel my subscription…
they were gracious with my cancellation
19 februari 2026
Omdöme utan inbjudan
Svar från Calmio
Thank you for sharing your experience — and we’re truly sorry that our support team wasn’t fast enough in responding to your message.
We understand how frustrating it can feel when you’re trying to cancel and can’t immediately find the right option. Please know that we genuinely care about every single person who uses Calmio. Your trust means a lot to us, and user satisfaction is incredibly important to our whole team.
While our services may not be the cheapest, Calmio is built together with scientists, psychologists, and mental health professionals to ensure the highest possible quality of care and emotional safety. That said, pricing should always feel transparent and fair, and we’re sorry this felt unclear or overwhelming.
Information about how to cancel a subscription is always available in our FAQ section here: https://calmio.ai/faq
— where we provide step-by-step guidance for managing subscriptions.
Our customer support team has now provided you with proper care regarding your situation. As a gesture for the inconvenience, we would truly love to offer you 30 days free of charge.
If you have any remaining questions or need anything at all, please write to us at support@calmio.ai
— we will make sure to respond swiftly and take care of you.
Likely a scam
It sounds good in theory, but after paying and downloading it, it was not possible to log in and customer support didn’t respond. Likely a scam and money grab for a non-existent app.
19 februari 2026
Omdöme utan inbjudan
Svar från Calmio
Thank you for sharing your experience.
We’re truly sorry for the frustration you experienced and for the delay you felt in receiving support. We understand how discouraging it can be to purchase something and then face difficulties accessing it.
We’d like to clarify that our response to your login issue was sent the same day, with clear step-by-step instructions on how to access the application. If for any reason that message didn’t reach you, our customer support team is always available at support@calmio.ai
, and we’re more than happy to assist again right away.
We also want to gently reassure you that Calmio is absolutely not a scam. It’s a real application built with care to support people through difficult emotional moments, and we’ve seen it genuinely help many users. We truly hope that once you’re able to successfully access the app, you’ll have the opportunity to experience its value firsthand.
If you’re still having trouble logging in, please reach out to us directly — we’ll make sure this gets resolved for you.
Waste of time - Don't Buy it
Waste of time. You can get the same thing from ChatGPT or the same.
When I requested a refund on (day 2) their 14 day guarantee refund policy this is what I got;
Refund policy overview
Calmio offers a 14-day money-back guarantee on the initial subscription, provided the following conditions are met:
The refund request is made within 14 days of the initial purchase
The app meets the minimum usage requirement, which is based on therapeutic guidance developed with psychologists:
Weekly plan: the app must be used on at least 4 separate days, and the request must be made within 7 days
Monthly or longer plans: the app must be used on at least 7 separate days
If these criteria are met, the refund can be issued. If the minimum usage requirement is not met, a refund is unfortunately not available under the policy.
9 februari 2026
Omdöme utan inbjudan
Svar från Calmio
Thank you for taking the time to share your experience. We’re truly sorry that your journey with Calmio felt disappointing.
We completely understand how frustrating it can feel when expectations aren’t met. As a gesture of goodwill, we’ve offered you 30 days of free access so you can explore the app more fully at no additional cost.
Calmio is not a general-purpose AI. It has been developed and trained in collaboration with scientists and psychologists using CBT-based therapeutic methodologies, specifically tailored to support people facing emotionally complex challenges. While large language models can provide general conversation, Calmio is structured as a guided therapeutic journey—with personalized pathways, structured emotional exercises, and clinically informed progress tracking.
Because meaningful therapeutic progress typically requires more than just one or two days of interaction, we introduced a minimum usage requirement within our 14-day policy. It’s not meant to create barriers, but to ensure that users have had a genuine opportunity to experience the structured support before making a decision.
Inside the app, you’ll also find daily lessons. When you complete them, a flower grows—a small visual symbol of progress and healing. Many users find this gentle structure helpful in building consistency. We’re also actively working on new features and improvements that will be released soon.
Your feedback has been taken very seriously by our entire team. We’re a mission-driven company, and we strive to do better every single day. We’re truly sorry that your experience didn’t reflect the care and intention we put into Calmio.
For more information, please contact us at support@calmio.ai
I'm always on the lookout for something…
I'm always on the lookout for something that can help me wind down and I'm sure I'm not alone :D
And Calmio delivers what I actually needed.
4 november 2025
Omdöme utan inbjudan
It's a really nice app
It's a really nice app, feels like taking a small break from the noise of the day.
6 november 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.