CalMac Omdömen 

The team on the Wemyss Bay-Rothesay service are brilliant - always super friendly and helpful. The service runs well and is almost always prompt. Thank you!

I booked the ferry to sky on the 7.2.2026 to be able to take it on the 28.3.2026. Today is the 23.04.2026 and they just send me a cancellation. No explanation, no warning no nothing.

This company should not be allowed to run ferries they are unsuitable and useless you can’t book or plan ahead. I know this is political and why they are doing what the Westminster government is telling them to do. The South Uist ferry is always the one that they take away leaving South Uist without ferry travel to the mainland it is absolutely disgusting how the people of South Uist are being left without any ferry travel. Calmac shows there true colours when it is always the first ferry they take away. Usually for the island of Isla run because of the whiskey. They rate the whiskey more than they do rate the people of Uist. Profit before people 😡 if I was John sweeny I would sack the lot of them at the top they are like the boats NOT FIT FOR PORPOISE. But wait a minute he can’t sack them because they are employed by the uk government how does that make sense. It is because the uk government can control their puppets. The worst ferry company in the hole world. On the positive side they have the best staff on the boats and the ports and the end of the phone line just a pity about the so called top brass.

SNP out! They’ve created this mess.

Ferry cancellation left us £345 out of pocket with no support

We were booked to travel from Leverburgh to Berneray on 11 April for a two-night stay in North Uist, returning 13 April. The trip had been planned to celebrate my wife’s birthday.

Three days before departure, our ferry was cancelled due to technical issues. No alternative sailing was offered that would allow us to make the trip as planned, so we had to cancel entirely and lost £345 in accommodation costs.

We had deliberately chosen to travel within the Western Isles, thinking this would be a reliable option. Unfortunately, when I contacted CalMac to request compensation for the lost accommodation, I was told that missed accommodation is not covered under passenger rights legislation, even when cancellations are due to technical faults.
While I understand that disruptions can happen, it is extremely frustrating that passengers are left to bear the financial loss when services fail for technical reasons beyond their control.

Passengers using ferry services in the Western Isles should be aware that if your sailing is cancelled, you may not be compensated for any accommodation or other costs you lose as a result.

Claim CAS-51953-F2R7T4 CalMac:0000051027798

Faced with stressful uncertainty over when & how we’d travel to, from & around the Outer Hebrides, we gave up trying to plan our 12 day break on the water and opted to stay on the mainland. The positive aspect of the saga was the friendly approach of the customer service team on the phone - almost all the price of two bookings was refunded

The government and people running Calmac should be ashamed! The staff at ticketing to harbour to crew are absolutely amazing and are the one's that REALLY keep this company afloat. Please be kind to them, they do their best and will bend over backwards to help. Big shout out to everyone who got me on to an earlier ferry from Lochmaddy today, top guys 👍👍👍

Watch out motorhomes!! The booking website will pre populate your vehicle details and then when you arrive to travel they will sting you for an extra £30 !! And threaten no travel. This is what happened to us on Arran. We got over fine from Ardrossan but coming back ohhh nooo suddenly we lied about the van length even though they populated the details off the vehicle reg???? To get back over of course we had to pay extra what a con. Beware make sure you double check what's put in dont trust robbing CalMac !!!

We were on the crossing from Ullapool-Stornaway on 29/3/26 the 1130 sailing. Everything on time, weather was horrible but the crossing went ahead regardless. The Captain told us in advance that it would be choppy and it was but we felt completely safe and comfortable. This was only my 2nd time on a ferry and unfortunately I have no sea legs so I would like to thank John (sorry didn’t get his 2nd name) he helped me upstairs with my hot drinks and was very polite and understanding.

Rang Calmac to amend a ferry booking and the lady (Molly ?) was friendly, professional, polite, helpful. There may well be issues with mechanical faults on vessels, weather issues, delays & disruptions, etc etc but none of these relate to the staff, who without fail have always offered us a genuine 5***** service

Scotland takes the gold!!! Number 1 worst travel service in the world. So far cancelled and re routed 3/5 of our trips !! To random other locations 3+ hours drive away thank YOU CalMac for the stress and headache during a holiday xx

The design of the website is awful. Why is trying to book a van onto a ferry so difficult?

Exellent . Recent trip from Oban to Mull and back 12/3/26 . I found the booking office staff to be helpful . Once i boarded the ferry to Mull . I also found the crew to be highly Professional . I also tried the food onboard i highly recommend the steak pie . Thank you Calmac for making my day . Despite the weather .

Could this possibly be the worst run ferry company on the planet? I feel sorry for the staff who have to take the brunt of the complaints. Blame lies solely on the cowards hiding in the background making everyone who relies on these services a nightmare.

Was on the Brodick ferry to Troon today 7.40 Wednesday 4/3/2026 MV Alfred. Must have dropped my wallet I would like to thank the crew member who handed it in to the Troon office.Person who took my call was very helpful as were the staff at Troon terminal.They are good people in the world thank you so much

Ive never been to the Hebrides but having spoken to a lady at Calmac who took great trouble to explain the routes and my options I now know how to move forward. Thank you!

Al easy booking, fast on time

Website is proper junk, if you go back you lose everything ......rubbish

Ferries used on Dunoon Gourock run are not suitable for winter or even mildest windy conditions. Cancellation of service happens too regularly.
Total lack of customer focused approach, not by those at ferry terminal who have to face passengers but from decision makers who remain hidden.
Tonight passengers getting off train at 12 minutes past hour watched as bus to Western Ferries departed at 15 minutes past. "We have to keep to timetable".
A timetable which appears to run for the convenience of CalMac, certainly not it's customers.
It is clear the aim is to deter customers from using the service in order to run it down even further.

We drove onto the ferry and were told to go left by one person then right by another, then left AGAIN by another who then insulted my father's driving abilities in a very offensive manner while making it to be my father's fault.