Really simple setup. No problems with billing. Simple payments DD or online. I’d recommend Callready to my customers because I know they’ll have a positive experience too. Thank you Callready 10/1... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Does the job, although I was frustrated that I was being overcharged and had to call the company in order to get a reduction or in line with what I think is going rate. As ever these days from my loya... Se mer
I needed a freephone number for my small business so did some research online. Callready ame highly recommended and I'm not surprised. Very friendly and efficient.
website was fairly easy to use, pricing and offer im happy with. however it wasn't clear exactly what youre getting in the package before buying. the inclusive features are not as good as other... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
3, Solway Court, CW1 6LD, Crewe, Storbritannien
- 08000 14 14 14
- customerservices@callready.co.uk
- callready.co.uk
4,1
Bra
1 tn omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick and easy to set up
Very quick and easy to set up. It was also the best value for money that I found.
27 februari 2020
Omdöme utan inbjudan
Quick and easy
20 februari 2020
Omdöme utan inbjudan
Would recommend
Competitive pricing, quick set up, and helpful and friendly customer service.
18 februari 2020
Omdöme utan inbjudan
Great service
11 februari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Richard,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Quite easy to set up- always answered…
Quite easy to set up- always answered the phone when I had a query
11 februari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Paul,
Thank you for leaving us a 4 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Excellent service and very easy to…
Excellent service and very easy to setup.
11 februari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Syed,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Easy and user friendly
Easy and user friendly. The consultant was very polite and friendly.
11 februari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
signed up
signed up, but then found that there is NO online user portal to login to so that you can change the phone number divert!!
no option to cancel service either, so have had to cancel the paypal subscription!
overall, a poor experience!
11 februari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Phil,
Thank you for your feedback.
We find your 1 star review a little harsh to be honest, although we do not provide an online portal (an app is in development for this) as such currently, you CAN contact us ANYTIME by phone or email to redirect your number to a different destination, likewise, you can cancel your subscription by emailing us to give your notice (as stated in our Terms and Conditions).
Feedback is very important to us and bad reviews hurt us, of course we understand your frustrations at a lack of a customer portal thereof, but we strongly recommend customers contact us before leaving a 1 star review so it gives us a chance to put things right as providing a high level of customer services is our top priority.
We are sorry you felt you had to cancel your service in this way.
Kind regards,
Customer Services Team
Very good customer service and hassle…
Very good customer service and hassle free diss company needs 6 stars not 5 👍💯
5 februari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Kev,
Thank you for leaving us a 5 star review.
It's great to hear good feedback like this, we know we are providing customers with the highest level of customer service; I'll be sure to pass your comments on the rest of the team :)
Kind regards,
Customer Services Team
so far its been good
30 januari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Isaraporn,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Really good straight forward service
29 januari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Akeela,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Svar från callready.co.uk
Hi Jacey,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Svar från callready.co.uk
Hi Allan,
Thank you for leaving us a 5 star review, we appreciate your feedback.
That's good to hear :)
Kind regards,
Customer Services Team
Helful and proactive company
Helful and proactive company. Thank you Dan for all your help.
21 januari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Catriona,
Thank you for leaving us a 5 star review, we appreciate your feedback.
I'll relay your comments back to Dan ;)
Kind regards,
Customer Services Team
I've used these guys for a good few…
I've used these guys for a good few years! Never had any issues and always fantastic customer services!! Brilliant!!
20 januari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Eddie,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Great to hear you are still a satisfied customer, it means a lot to us :)
Kind regards,
Customer Services Team
Great service
20 januari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Ash,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Very good response very easy to work…
Very good response very easy to work with great company
20 januari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Richard,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Dreadful company 0/10
Dreadful company and know nothing about customer service. we moved banks so were paying this company directly for a couple of payments second one being Decembers invoice which was due on the 24th. Our Christmas Holidays had started and on Arriving back at work on catch up mode discover we have a late payment charge larger than our bill ???. 30 days is standard for almost all companies but not this one as you get 0 working days minutes and seconds.
So let us just think about this, You get your invoice at 9 am and within a nano second your a late payer (according to the company).
Became difficult when asked to provide invoices we could access,
Refused to give start and end dates for charged periods,
Claimed had no legal obligation to invoice dates for said charged periods,
Failed to send invoices we could open,
Failed to provide contract between us,
Failed to send paper billing when requested and added late payment charges.
Needless to say we terminated a service we had for a number of years.
Without such appalling service we would have continued to use this provider for a long long time
Well done guys nicely handled.
8 januari 2020
Omdöme utan inbjudan
Svar från callready.co.uk
Hi Vaughn,
Thank you for taking the time to leave a review.
As discussed in our email conversation, you contacted us to tell us when you were able to pay us and I've explained to you that this isn't how business works, we have a due date for our invoices and should payment arrive in an unreasonable time, or not at all in your case, then a late payment fee may be added to your invoice amount.
You are wrong to say that we add a late payment after 0 seconds, your payment was due on the 24th December and we levied the late fee on the 9th January 2020 (16 days after your due date) to your account, however you already know this following on from our extensive email conversation.
I disagree with your review entirely and I'll explain why:
1 - We offer an online portal which I provided you details on how to access to view your invoices.
2 - We have never refused to provide invoice dates, all invoices state the period they are billed for, for example and again, I have explained this to you previously, "Invoice period - December 2019" means that the bill is from 1st December to the 31st December.
3 - There is no "Legal obligation" to do what you have asked, it's industry standard and widely accepted that people understand when an invoice period states the full month it means it's from the first to the last date in the month. In the previous 4 years of invoicing you this way, you have never queried this which makes me think you are simply "nit picking" now.
4 - We email our invoices every month, we attach the PDF to the email and we also give you a link to the portal to access it online as previously mentioned.
5 - On the 8th January you requested a copy of your contract, this was sent to you on the 10th January which you replied confirming receipt.
6 - As explained to you, as an environmentally friendly company, we do not offer paper billing, we email them to you and you can download and print from our online portal.
In summary, you were clearly unhappy that we did not accept you telling us when we would be paid for a service we had already provided you with, we levied a late fee which we are obliged to do as per our terms of business and you have now left a completely unfounded review.
Should you wish to discuss this then please feel free to call me on 08000 14 14 14.
Regards
Dan Mellor
Manager
Dolphin Com Ltd
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