Hello Eve,
We’re sorry that your experience didn’t meet your expectations.
However, we would like to clarify a few points. The 4-week production time is clearly stated on our website before the order is confirmed, as our products are made-to-order and customized according to each customer’s preferences.
In accordance with our terms of sale, personalized items cannot be canceled, exchanged, or refunded once production has begun. This information is also provided before the order is placed.
Regarding the bag’s design, the product specifications are listed on the product page. The quilted option is available during the customization process. If your bag is not quilted, it is because this option was not selected at the time of ordering.
Finally, we have taken your report regarding an error in the product you received into account and have taken the necessary steps to correct the situation.
We regret that your assessment of the quality does not match that of the vast majority of our customers, but we respect your opinion.
Best regards,
The Call It Team