The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shopping online is straightforward. Delivery was so efficient even to Manila, Philippines. Well wrapped and secured. As for products, I love multi-action cream! Started using the serum as well and I n... Se mer
Service and site friendliness is good. Products were clearly explained and expectations were clear. In terms of product use, the pink serum was proven effective after 1st 5ml ampoule use however the h... Se mer
It has not been 4 weeks yet, and I am already seeing positive results. My skin feels smoother and much firmer. Dark spots have not diminished that much at this point, but I know that takes time. I... Se mer
Företagsinformation
Skrivet av företaget
CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Kontaktuppgifter
137 Market Street, #08-02 Grace Global Raffles Building, 048943, Singapore, Singapore
- 64449968
- customerservice@calecim.com
- calecimprofessional.com
4,2
Bra
952 omdömen
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love the product it’s definitely worth…
Love the product it’s definitely worth it. Customer service was responsive and accomodating
12 december 2025
High Risk Shipping Experience for an Expensive Order
My ~$300 order was delayed without any notification. I only learned about the delay after emailing Calecim to ask where my order was. Even then, no shipment email was sent—the only notification I received came directly from FedEx, not Calecim.
The order was eventually shipped in multiple FedEx packages with mandatory signature required, with no ability to redirect, hold, or manage delivery due to shipper restrictions. During the holiday season, this is extremely inconvenient.
I stayed home waiting for delivery, yet no knock or doorbell, followed by a “we missed you” notice. Redelivery is scheduled while I’ll be on vacation, and I’m not allowed to request a vacation hold, so there’s a real risk I may not even receive my order.
In my opinion, the serum is the only product worth buying. The rest were underwhelming for the price, which makes the entire experience harder to justify.
Between the poor communication, delivery risks, and lack of flexibility, I would not recommend ordering from Calecim.
20 december 2025
Omdöme utan inbjudan
Svar från CALECIM® Professional
Dear Amy,
Thank you so much for taking the time to share your feedback — and most importantly, for being such a loyal customer. We truly appreciate your continued trust in CALECIM®, and we can see that you have placed 14 orders with us over time, which means a great deal to our team.
We’re very sorry for the inconvenience and frustration surrounding the delays and delivery experience with your recent order. After carefully reviewing your case, we can confirm that your order was divided into three separate shipments. Two of these shipments were delivered successfully, while the third part of the order was placed on hold in line with the instructions provided by you to our team. We have reached out to you regarding this third shipment, however we have not yet received your reply — once we hear back from you, we will be able to proceed with the next steps.
Our Customer Support team will also be following up again to provide the best available options for the remaining items.
This year, we experienced exceptionally high Black Friday volumes alongside stock replenishments being temporarily held up at customs, which unfortunately impacted dispatch timelines and led to split shipments in some cases. Even so, we recognise that clearer and more proactive communication should have been provided, and we sincerely apologise for the inconvenience caused — especially during the busy holiday season.
Thank you again for your loyalty and for sharing your experience — your feedback genuinely helps us improve the quality of service we deliver. If there is anything further we can support you with while our team follows up, please don’t hesitate to let us know.
Warm regards,
The CALECIM® Customer Care Team
Amazing products
Amazing products! I noticed improvements in my skin literally I overnight. There are countless expensive skincare products outv there Ive used for months & I never saw a difference in my skin. Im beyond excited for the long term health and look of my skin! Thank you Calecim for your amazing products
19 december 2025
Omdöme utan inbjudan
Improve scalp health and hair density
My scalp was inflamed with itchiness/ redness/ and concerning hair loss. I tried red light therapy, minoxidil, and many expensive hair serum. Nothing brought consistent result. I am so glad I found and tried the hair serum. I followed the product instructions and saw amazing results. My scalp felt much more balanced and much less hair loss after the first couple of bottles. And I actually see lots of hair growth after for first couple of months. I am now in my 4th month of using this product and I can't be happier that I finally found a way to restore my hair density - less shedding, more growth and maintaining. I have been recommending this product to my friends and family.
24 november 2025
Improved After a Little Public Encouragement
Update:
After my original review, a tracking number magically appeared — apparently all it needed was a public performance to materialize. The package showed up a couple of days later, which was honestly faster than I expected at that point. And yes, the free gift did make its grand entrance too, so credit where it’s due. The ending was much better than the beginning, even if the plot twist required a little nudge.
=============================
Placed my order on December 1, with their promise of shipping in 1–3 days. Cute promise — except nothing shipped. Instead, I got copy‑paste replies about “exceptionally high volume of Black Friday promotion orders.” Translation: we didn’t plan ahead, but we’ll pretend this is normal.
Then customer service assured me my order would be delivered on December 17. Delivered! Except… no tracking, no package, no surprise. Today is December 18, and I’m still waiting, though I must admit the suspense is almost theatrical.
And let’s not forget the complimentary gift they like to mention — according to other reviews, it has a habit of vanishing somewhere between promise and reality. I suppose mine will be joining that tradition.
The attitude is just as bad as the logistics. I was even considering subscribing — but why subscribe to a service that can’t even ship what you already paid for? If this is “professional,” I’d hate to see amateur hour.
1 december 2025
Omdöme utan inbjudan
Svar från CALECIM® Professional
Dear Irina,
Thank you for taking the time to share your experience, and we are truly sorry for the frustration and inconvenience this situation has caused.
We would like to reassure you that your order was shipped on 17 December and is scheduled to be delivered today. Our customer care team has also reached out to you personally to keep you informed and provide reassurance regarding the delivery status.
While our email communications included an estimated delivery date, we sincerely apologise for the inaccuracy and for the lack of clarity this caused. The Black Friday period is the busiest time of the year for most companies, and despite careful planning, delays in shipping can unfortunately be unavoidable due to exceptionally high order volumes and courier constraints. That said, we fully understand how disappointing this is when expectations are not met.
Regarding the complimentary gift, this remains included as promised, and our team is ensuring everything associated with your order is fulfilled correctly.
We genuinely regret that this experience has impacted your confidence in our service. Your feedback is taken seriously and is being shared internally to help us improve both our logistics and communication moving forward.
Thank you for your patience, and we hope your order reaches you shortly as expected.
Warm regards,
Customer Care Team
CALECIM® Professional
Awesome product but Nightmare customer service
Love the product itself but the company has no idea how to manage their logistics. I usually order from an authorized retailer but for the first time ordered directly from Calecim during BF sale. My order arrived a week later, missing a bottle of serum ($100) - multiple emails later, their customer service continues to ask the same rhetorical question “can you share the details & image of the shipped package?” - I provided the requested details twice, only for them to ask the exact same question again.
Their website also mentions complimentary samples but none were ever sent.
UPDATE: After some back-forth, I finally received my missing item as well as an extra bottle of the serum.
13 december 2025
Svar från CALECIM® Professional
Dear Gauri,
Thank you for taking the time to share your feedback, and we’re truly sorry for the inconvenience and frustration this experience has caused.
We would like to clarify that the complimentary gifts were shipped on 4 December. However, due to the exceptionally high volume of Black Friday orders, delivery was unfortunately delayed beyond our usual timelines. We sincerely apologise both for this delay and for the lack of clear communication throughout the process.
To resolve the matter, our customer care team has since been in touch and arranged not one but two replacement shipments for the complimentary gift(s). These are now on the way and scheduled to be delivered on 19 December and 20 December, respectively.
We regret that this experience fell short of expectations and appreciate you bringing this to our attention. Your feedback is being shared internally to help us improve both our logistics and communication moving forward.
Warm regards,
Customer Care Team
CALECIM® Professional
Ordered on the 22nd November
Ordered on the 22nd November. Was provided with tracking but the item has been stuck with Royal Mail since 25th November. Despite numerous attempts to get Calecium Professional to rectify I’m continually fobbed off saying that it’s in transit… it’s not
18 december 2025
Omdöme utan inbjudan
Svar från CALECIM® Professional
Hi Johanna,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We completely understand your concern, especially given the lack of movement shown in the tracking. While we always do our best to support and expedite deliveries where possible, we are unfortunately also dependent on the efficiency of Royal Mail, particularly during this exceptionally busy time of year. That said, we appreciate that this does not make the delay any less frustrating.
Our team is actively reviewing your case and will be reaching out to you directly with a solution to resolve this as quickly as possible.
Thank you for your patience, and we truly apologise for the experience so far.
Warm regards,
The CALECIM® Professional Customer Care Team
Excellent and effective products
Excellent and effective products, with superb customer service. Will continue to repurchase.
15 december 2025
Nice product but customer service isn't great.
I received an email saying a complimentary gift would be included in my next subscription order. It was not! When I contacted csutomer support (took longer than promised two days) they said I was only sent what I ordered. When I replied to look at the email chain, they didn't even bother with a reply.
Such poor customer service makes me doubt the integrity of the product and I am now considering cancelling my subsciption.
UPDATE: Initially I rated Calecim as a one star due to their lack of keeping their word and poor follow through. After my Trustpilot review I did get an email from customer service, and today, 31/12/25 finally received the free gift they had promised to include in my December shipment. So I am changing my rating to 4 stars as I like the product. I have removed one star as they really need to improve their shipping and customer service. No matter how good a product, if the rest of the experience is poor, people will go elsewhere. I will review my purchase experience over the coming months and may adjust my score and report accordingly.
15 december 2025
Svar från CALECIM® Professional
Dear Kate,
Thank you for taking the time to share your experience, and we are truly sorry for the frustration this has caused.
Over the Black Friday period, we received an overwhelming volume of customer enquiries, which regrettably led to longer response times than we would normally aim for. We sincerely apologise for this and for the inconvenience you experienced.
We are sorry to hear that the complimentary gift referenced in your email was not included in your subscription order and that your follow-up message did not receive a timely response. This is not the level of service we strive to provide.
Please rest assured that our team is now reviewing your case in full and will reach out to you directly with a resolution as soon as possible. Your feedback is taken seriously, and we truly value your trust and continued support.
Thank you for your patience and understanding.
Warm regards,
The CALECIM® Customer Care Te
I just love this product
I just love this product. My youthful skin from the past has returned. Thank you Calecim.
13 december 2025
There is a noticeable improvement in…
There is a noticeable improvement in the appearance and texture of my skin. The lines are diminishing and my skin is super soft and smooth. The daily routine is effortless. I LOVE, LOVE the products and highly recommend them!!
16 december 2025
Product arrived timely
Product arrived timely. Absorbs very quickly. Has a different smell… but not awful… and it goes away fast. Applied before and after micro needling and skin was great the next day. Not quite finished the first bottle yet. I use it sparingly as it is very expensive.
15 december 2025
Never received my product
14 december 2025
Svar från CALECIM® Professional
Hi Kim,
Thank you for sharing your experience with us, and we’re really sorry for the inconvenience caused.
Our support team has already been in touch with you directly and proposed a solution, and we’re here to help ensure everything is resolved smoothly and as quickly as possible.
Thank you for your patience and understanding. Please know that we truly appreciate you and remain fully committed to supporting you until this matter is resolved.
Warm regards,
CALECIM® Support Team
DO NOT WASTE YOUR TIME ON CALECIM
CALECIM did not meet their promised shipping timetable as promised. Their Customer Service is impossible to call and does not respond to email requests (the only way they say to contact them) and when they do it takes well over a week most of the time. This company is absolutely NOT worth the time !
4 december 2025
Svar från CALECIM® Professional
Hi Shelly,
Thank you for taking the time to share your feedback with us. We’re genuinely sorry for the frustration this has caused and completely understand how disappointing delivery delays and slower responses can be.
To provide a little more context, 3 out of your 5 orders were delivered within the promised timeframe. The remaining orders were unfortunately affected by an out-of-stock issue following our Black Friday promotion, during a period of exceptionally high demand. During this time, our team proactively reached out twice to keep affected customers informed while we worked through the situation.
We’d also like to reassure you that our support team is already in touch with you and is actively working with you to resolve everything as quickly as possible. We truly appreciate your patience and understanding.
Thank you again for sharing your experience — your feedback helps us improve and better support our customers.
Warm regards,
CALECIM® Professional Support Team
Fantastic product for hair growth and…
Fantastic product for hair growth and excellent customer service too !
8 december 2025
Svar från CALECIM® Professional
Hi Anjali,
Thank you for your feedback, and we’re sorry to hear you felt disappointed with the support you received.
We’ve reviewed your case and can confirm that your cancellation request was made one day after your subscription order had already shipped, which meant we were unable to stop the fulfilment of that order.
That said, our support team has kindly cancelled your subscription as requested to ensure no future orders will be scheduled. Our team has also provided you with the steps on how to return the products so you may receive a full refund.
Kind regards,
CALECIM® Support Team
Just started using …
Great company to deal with, just started using product but have high hopes.. can update in 6 weeks.
6 december 2025
Great products, bad choice of delivery company
I like the products (i've bought them before), but the delivery service they use is horrible. This partucular package has been "stuck" at the delivery facility for over two weeks at this point.
6 december 2025
Svar från CALECIM® Professional
Hi Alina,
Thank you for taking the time to share your feedback and for your continued support of our products — we truly appreciate your loyalty.
We’re very sorry to hear about the delivery delay and completely understand how frustrating it is to see a parcel held at a delivery facility for such an extended period of time. While delivery is managed by our courier partner once an order has been dispatched, we fully appreciate that this impacts your overall experience with us.
Please be assured that our team is actively monitoring this shipment and is currently reviewing possible solutions. We are working closely with the courier to obtain updates and will come back to you as soon as we have a clear next step.
Thank you for your patience and for bringing this to our attention. Your feedback is invaluable as we continue to review and improve our delivery partners.
Warm regards,
CALECIM® Customer Care Team
Excellent results!
Excellent results! Definitely seeing results very quickly and have bought more product.
12 december 2025
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