Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Narrow boat holiday hire from Calcutt boats. Also available a wide range of BMC engine spares and canal boat accessories for fast UK Delivery
Storbritannien
4,0
5 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extremely well run and very friendly company, felt very welcome from the off.
Thorough and relaxed approach on how the boat and locks operate.
The instructors stay with you until your confidant with the boat handling to allow you to continue with confidence and enjoy your holiday in very well equipped, well maintained and clean boat.
Easy free parking
Would very highly recommend
We had some issues with our boat during our hire, but the team dealt with it superbly - the customer service team are brilliant.
We will definitely return! The boat was well equipped, and the canal routes in the area were also lovely.
Had a wonderful time even with the a lot of the waterways closed off, and located in a lovely part of England, all the staff at Calcutt boats was extremely helpful
Would highly recommend booking with them again
Excellent and thoroughly professional service with the highest level of ethics and morals.
They are punctual and courteous.
On arrival everyone was super friendly, engergised and positive however our booked boat had broken down - it happens. I was given an available Royal Navy boat (Emma), which is looked after by the operator Calcutt Boats for the RN who use it for R&R and adventue training. It was very basic in style and construction and in no way compared to the boat that I had booked.
The top bunks were so narrow that an adult's shoulder hung over the edges. The toilet seat in the shower room was broken, the tap in the basin turned 360 degrees when the tap was turned on, the basin and shower tub were very yellowed and cracked. A curtain was damaged and hanging down. The oven did not work and would not get up to temperature to cook food which is fairly important on a self catering boat.
On returning the boat the Calcutt Boat staff could not have been less interested when I told them face to face the chap behind the counter simply said "Have you filled in a feedback form" and then blanked me every time I spoke to him about the issues, as in he did not even answer me! I wrote a formal complaint 7 days ago and to date they have not responded despite me receiving a delivery and read receipt.
It would be fair to say that not only the boat itself, but the way in which the staff resolutely failed to engage with me marred the whole hiring experience for what was an (expensive) special occasion celebration for the family. Calcutt Boats - your customer engagement is very seriously lacking!
Update 19/06/25.
Following some posted reviews and an email to Calcutt directing to them to the reviews, I have received an unconditional apology, acknowledgement of my concerns and a proposed resolution from the senior manangement team. This has improved my final outlook on the experience, but it really should not have gone so far in the first place.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
