Caffè Nero Omdömen 

Caffe Nero have now removed loyalty stamps from the purchase of drinks using any type of discount code or voucher. The only reason any of their customers would need to seek a discount in the first place is due to their exorbitantly priced drinks, even charging for a fourth shot of coffee, which would otherwise be thrown away. And now the customer is being penalised for so doing with loyalty stamps being removed.
The mean-spiritedness and money-grabbing nature of this chain is increasing in line with its corporatised culture.

The cafes are fine - most are a little tired but the baristas work hard with what theyve got. They have a loyalty app replacing their paper based card, sadly the app and customer service from Teya are a joke. I haven't been able to set it up - due to some technical issue which tells me to contact customer service.

So far I've emailed in 3 times (they have no telephone number) and apart from a short 'were so busy message, I haven't had a response - that was nearly 2 weeks ago.

I've got free coffee and vouchers that I simply cant enjoy.

Astonishingly poor customer service.

I had a £20 gift card that didn’t work so the customer support just told me to bin it, as if that would solve the problem. Then they ignored all of my follow-up messages.

Unpleasant and uncomfortable experience visiting the BEESTON cafe nero in NOTTINGHAM. The middle aged bald man with piercings and glasses is very rude and racist. He definitely speaks down to you if you are asian or chinese and treats the white customers differently. I've heard him yell at a group of Chinese people who sat down while the drinks were being made yet he couldn't do enough for some difficult white customers. Seen this on numerous occasions. He criticuses your order embarrassing you infront of the other customers. Nasty piece of work. We don’t need his opinion. He's paid to prepare drinks. Shameful of such a big coffee chain to employ people like this. Tbh there are a couple of other barristas who give off the same message at this store. You need to read the Google reviews as this man is mentioned repeatedly. I stopped going to this coffee shop months ago because of this man. I went back today and was met by the same terrible attitude.

Just wanted to say the staff at the ilkley cafe Nero are always nice usually just pick up a takeaway coffee sat in today and noticed how bad it was please please can this place be deep cleaned and refurbished. It’s so grimy and the toilets are absolutely awful. I’m sure even the staff would appreciate it if the place had a makeover so they could have a sense of pride in their cafe. It needs a professional deep clean.

Gave me a free coffee when my card wasn’t accepted ( I tried to pay three times )
That made me happy .. cheers

I have frequented Neros over many years on the horsefair branch and never have i been treated so disgracefully.
We ordered a vegan pastry slice fir my 4 year old daughter who has a serious allergy to dairy. I asked twice to be sure, that i had been served the correct item and that it was vegan and was told yes if course it is.
I got back to my car and gave it straight to my daughter but she said it smekt strange it was only when i got home that i realised that it was definitely not vegan. It is extremely lucky for Nero that she only had a corner of the pastry. Had she eaten it we would probably be tellimg a different story. To make things worse we returned to the shop the following day to ask why we had been served carelessly and the kids behind the counter thought it was funny.
I spoke to a young girl who could not care less about their negligence and there was no sign of an apology our caring attitude towards my daughter or us as customers.
We werent even able to get our money back on the item
Nero need some very serious staff training, its only a matter if time before they kill someone who has serious allergies. I wont be going bsck EVER

Heathrow airport...arrivals.
After overnight flight...ordered hot chocolate which was ok, as find their coffee a bit bitter. Also ordered a toasted teacake.... which I then had to be asked to be toasted (clue in the name?) & was then given 1 small butter pat. When I asked for another I was told it was an extra 20 pence!! I have never only ever been given one butter before, let alone charged for an extra one..... was going to buy another drink...... I think not now. Very poor.

The entire Shrewsbury store was disgustingly filthy.

The floor had obviously not been cleaned in days, if not weeks. The toilets were evern worse, absolutely filthy and, even well before noon, there was no soap in the dispenser.

My Italian Creme Cake was OK. Except for some bits of black dust on it.

Lovely coffee in Fitzroy Street Cambridge. I arrived at a busy time, but the two chaps behind the counter were working together efficiently to deal. Good communication between them and with customers, especially given the tiny space they had to work in. Prompt service, despite the number of orders they were taking. Fuss free use of my app to pay. Lovely coffee and a really good atmosphere inside. Quieter upstairs. Very relaxing.

Headrow, Leeds cafe nero, receipt CHK 24700 (41163 PaulaDenise).

I only wanted an Americano with full milk. I was asked if I wanted mild or strong; mild.

I didn't ask for any additions and handed over a £10 and asked for a receipt. As the change was less than I was expecting, I checked the receipt to see there had been an additional 30p charge for 'seasonal espresso' ... WHAT?! I never asked for a 'seasonal espresso'.

I returned to the counter and queried the 30p. The woman who served me said it was because I wanted a mild coffee and it's usual! WHAT?!

Later, I was in York, I went into cafe nero on Davygate. I explained the matter to the three staff members and showed them the receipt with 30p 'seasonal espresso'. All three, without hesitation said that the 30p addition is if I wanted another coffee, I think they said Brazilian and pointed over to the display. I said I only wanted an ordinary Americano with milk.

It seems that the staff at Headrow, Leeds deliberately overcharge their customers.

I did tell the woman I wouldn't return; she doesn't care and no doubt just rolled her eyes at me.

31.07.24 - Nero has failed 5o reply to my review. They clearly have bogus 'add on' scheme that unless you're savy and questions, they get away with it. Their coffee isn't that great, and was weak and definitely not worth the additional 'add on', aka 'extract money from customer scam', 30p

Caffe Nero Staines. Lovely friendly staff. Had a berry mouse cake with a pistachio cafe latte. Very nice 👍🙂

Cafe nero customer service is terrible, I go to terminal 2 quite often the staff all of mainly indian origin constantly talking to themselves not bothering to serve customer, only go there because no costa,if there was a costa would never go to that nero in t2

I would hlgenuinely give it a zero star if that were possible. I was at the Camden Cafe Nero just now (Underhill Passage) and got treated so badly by Marco! I had requested for a babyccino in a feeding bottle for my 19 month old - I mentioned I needed 190ml and no chocolate. Marco handed me 90ml babyccino with chocolate on top. I mentioned to him that it's too little and that the baby can't have chocolate. He was extremely rude a d said I can't expect more for free. So I said I was ok to pay but nobody had mentioned that earlier - but he just wouldn't serve me again! I had to wait until a different colleague came and offered to charge me for the extra milk and specifically asked how much I wanted to which I mentioned 190ml. Marco took the bottle from the lady, filled it with cold milk upto to about 300ml (way beyond the safe to fill mark on the bottle (clearly marked) and handed it back to me! So now I had paid, got cold milk and beyond the spilling point, with chocolate marks all over!!! This man was not just rude, he wouldn't look into my eyes and fed my 19 month old chocolate!!! If he hates his job so much perhaps he could look for something else instead of taking his frustration out on others, or does he just not like serving Indian customers?!? I hope this behaviour affects his end of year review.

I contacted their customer service on 10/June/2024 regarding quality of milk shake which was literally milk, ice and chocolate powder mixed in the blender and costed £4.60 at Heathrow T.2.
No reply and I reminded them again on 22/06/2024 and still no reply to date.09/07/23.
So if you have any issues with their services or products ...well good luck.

Don't have a problem with the coffee bur the Glasgow Gordon street cafe is looking like a gay bar. Rainbow flags everwhere, this is not pride month, it's July.

Went to Nero in street Clarks Village. Had a great coffee great service. The guy that served us was Dane. Definitely management material.

Nero Cirencester. The toilet was out of order. I was desperate so had to go in. The most filthy toilet cubicle I have seen for a long time! Everything was filthy including the sink! Not particular clean inside the shop either. Luckily I had a bottle of Pepsi! The manageress obviously isn't happy in her job as she said to a customer that she wished she was outside too!!

What a disappointment. Harrow Cafe. I waited for a small coffee as though the girls were making coffee for a queue of people. Took ages. There was me and another guy. One girl just stood there looking at the other making coffee and chewing gum with her mouth open, leaning on a worktop. Not a nice look
When I got my coffee l had to ask if l could have chocolate on the top. They both looked at me as if l had asked for gold!!
I always try and share my coffee with all the shops but compared to Costa, Pret and others, l will not be spending money here anytime soon

I had the Brazilian blend cappuccino and a friend had the 'house' version. Neither were nice coffees! In fact, yuk. Not impressed.
I used their toilet facilities (lincoln branch) and they needed a really good clean; the actual toilet was gross(a good blast of bleach wouldn't go a miss but there was faeces all around the toulet bowl)and the floor was REALLY dirty.
I will not be returning!