Byzz+ Omdömen 293

Such an informative and helpful service! Really knowledgeable and ahead of the game!

Professional and very helpful. Approachable guys who you feel comfortable asking for advice and help. Thank you.

Byzzplus were a pleasure to deal with. They give you their time to discuss ideas and to see what can work, without the pressure of signing contracts. I appreciate their help and I would highly recommend.

I cannot praise Lauren at Byzz+ highly enough. She listened carefully to what I wanted my new company logo to be and she delivered exactly that. Thank you for your patience and understanding.

Clear and concise information, good service knowledge delivered in a timely fashion.

Very very slow and bad service! Paid over £220 for seo every month for 6 months. I have seen no return at all. I am not ranking for any of the keywords we chose. All they did was write 5 half meaningful posts and crammed them with keywords. On the other hand I paid a content creator £100 and she wrote 5 meaningful blogs.
My website was not optimised for seo, the photos did not have alt text.

I then asked to become an admin for my website to change the design. They then stalled for weeks and weeks of me chasing them up. Claiming I have to sign a waiver and giving excuses of Christmas, then the manager's dad died which is tragic but as a client my marketing plan should not be stopped for weeks and they needed to have a back up. They then magically made me admin without even signing anything.
Now I have left them and declared I do not want to continue with them, nor with hosting or with email services. I woke up today and was charged for the email services anyway. Its an insignificant amount but the unprofessional conduct is driving me crazy.

The team has been very helpful in redesigning our website and suggesting suitable keywords. All our queries have been answered promptly. The ultimate proof will be the amount of work it generates for us. Time will tell.

To BYZZ PLUS LIMITED Company Number 12794958

First of all, let me reiterate why I want my money back. Before I signed up with you, your staff promised to work in a way that would work for me. That's doing things verbally, not in emails and not filling out forms. English isn't my first language and writing wastes a huge amount of my time (as I am now). They agreed, but once they had my money insisted on doing things their way, that is via forms that I repeatedly told them I did not want to fill out.

This is why I want my money back. Clearly, we aren't on the same wavelength. I gave your staff a chance to do things by phone, as I had requested, and I once again got asked to fill out the bloody form. Now I just want to end the relationship.

Secondly, because I never filled out this form, nor did we go over all the questions on the phone, your staff have so far done no work whatsoever on my account, bar a phone call and an email to ask me to fill out a form. Because of this I found your call on Friday absurd and quite insulting. If there was any chance of still working together, there isn't any more. The idea that I am the one trying to scam you, simply for wanting my money back after your staff have made clear they either cannot or are unable to carry out the work in the way we discussed, is ridiculous.

By this stage, I want no more to do with your company and I think it is best for everyone that we part ways. Your "solution" of me still paying half of several thousands of pounds, for you to do zero work over the course of a year, is an absolute rip off and I think would appear this way to most people. I guess I must have ticked something about terms and conditions online but your staff never explicitly informed me about them or referred to the contract I was getting into. I would not have willingly entered a contract with no way out.

At this stage no work has been done, and I just want my money back. You can't force me into a relationship that as a customer I don't want to be in. If you refund me, I will go away quietly. But believe me, if you do not I will make clear what scammers you are on every platform available and in the press. My comments will make clear that all you are interested in is grabbing people's money and not working with them constructively.
Let's just call this a misunderstanding, a bad fit, and something stopped before it began. Give me a refund and we will part ways. Keep up this charade and we are both in for a storm.

It's important to mentioned that I've posted these same words on Facebook, but it was deleted and I was blocked.

Update: 14 February 2023
I am more than happy to update my review to say that since posting it, I have now received a full refund and been released from the contract. It doesn't serve anyone to remove my original review as that was the state of play before I kicked up a fuss. I do however greatly appreciate the problem now being rectified.
I also disagree with Byzz+'s characterisation of our conversations and what went on. I systematically posted reviews, like the above, outlining the situation, so that other potential customers would be aware and because otherwise I would have been out of pocket by thousands of pounds.
Your call today failed to initially explain who it was or why you were calling, but blurted out a load of legal threats if I did not remove the review. I will not remove it as it's in the consumer's interest to have full transparency about what went on from both sides, but I am more than happy to amend it, as I have now done. It's a shame we both had to waste so much time.

Update 20 March
Byzz+ requested that I amend the above text to remove names, which I have done. I dealt with both co-founders, two account managers and one digital consultant. I believe it makes sense for prospective clients to know who these people are, but Trustpilot rules apparently prevent me from giving this information.

Bobby was great on the phone and explained to me everything, which led me to use their services. I am looking forward working with Byzz+.

After leaving our old website designer as we were totally invisible to potential clients we found Byzz and they built us a fantastic website and within 1 month we got a new big client. So many people have commented on what a good website we have. We are all really happy with it. Thank you Byzz and Lauren

Very informative and experienced. Great communication 👍

At last I have found a totally professional digital marketing agency that can look after all aspects of my website development.

Great service so far, Bobby explained everything clearly and laid out what they would do and the steps needed to achieve a successful SEO campaign. Looking forward to continue working with them.

Bobby Nutton gave me a fantastic overview of what they specialize. He did not just gloss over it, he answered all my questions and then provided a cost that works for my company. Thanks Bobby

From customer service to booking my first appointment, the team were friendly and proactive. During my first appointment, Alex was friendly and took time to explain our the SEO process works as well as what should be expected from their marketing service. There was transparency in dealing with new clients.

Really frustrated with this agency.
The founders who pitched the agency showed themselves excited and eager to work with us. When we signed the contract they stopped talking to us not even answering our concerns via email. The account manager who runs the account is the only person we can talk to, even when we escalate issues. Two months into this agency we are still discussing permissions and settings. Everything is incredibly slow. The reports they share are late and incomplete, it is a total disaster. We, unfortunately, signed a 6-month contract with them, in a very busy period for our business. Not only we are losing money in fees, but continuing to lose opportunities to grow the brand's visibility and generate sales. Would never recommend working with them. I'm super shocked to see all the positive reviews... they might have blacklisted us internally while giving good service to others? I don't get it.

Great company who do what they say they’ll do. Very efficient customer service and responsive to customer requests

Appointment booked for 10 o clock and it started spot on. Interesting talk about our requirements, with things explained clearly and options available. If the the package and follow up work's as well as the initial consultation, its should be a win win experience.
Thanks Bobby.

Katie spoke to me in detail about the SEO. I was happy with the service after some misundertsandings initially.

Very helpful and useful information.
Easy approachable.