By Garment Makers Omdömen 32

Jeg har haft fire t-shirts og en sweatshirt. Hvis intentionen er at designe en t-shirt af stof, der er mere "flimsy" og tyndt end det billigste sengelinned fra Ikea, der ændrer pasform hvis man begår den forbrydelse at bevæge sig i det, med en krave der hænger og ligner stegt bacon efter en enkelt vask og som falmer og mister farve efter to-tre vaske (efter anbefalingen selvfølgelig) - så lykkes de meget godt. Men hvis man nu forventer et bæredygtigt produkt, der kan holde lidt længere, så dumper de helt enormt. Fedt at bomulden er økologisk, men hvis produktet ligner en opvredet vaskeklud efter et par gange i vaskemaskinen (igen - mild vask efter anbefalingen!), så sælger de bare meget dyre vaskeklude. Deres produkter er designet ligesom Zara, H&M og den slags. Udover den økologiske bomuld har de sparet på alt. Det er absolut ikke pengene værd - det er spild af ressourcer. Uden at gå fuld geo'politik, så påstår de i øvrigt, at deres produkter er lavet i Europa, selvom de er lavet i Tyrkiet. Jeg har ikke oplevet produktionsfejl, det er bevidste valg, der sparer på deres omkostninger, og som samlet set ender ud i et dårligere produkt. Jeg vil anbefale alle at finde andre mere seriøse virksomheder, der går mere op i ordenligt håndværk, gennemsigtighed og bæredygtighed.

By Garment Makers kan ikke håndtere returneringer.

Jeg har returneret to par shorts, som jeg endnu ikke har modtaget mine penge for, købt og returneret for snart en måned siden.

Pakken blev sendt via. GLS og er leveret i følge GLS tracking.

Jeg skrev en mail til jer første gang d. 17 juli og anden gang d. 24 juli uden svar.

I bør stramme op på dette punkt.

Lækkert tøj og god service. De holder hvad de lover.

Helt igennem fedt koncept, der taler positivt ind i nutidens (og fremtidens) klimadebat.

Lækker kvalitet
Hurtig levering og tøj i høj kvalitet!

Perfekt kvalitet som lovet, hurtig levering og da jeg skulle have byttet en trøje som var for stor, var det nemt og hurtig returnering.

I orderd Knit but it was to big. I tried to return it but the customer service isn't replying. So there isn't a option to return it.

I do like the clothes, but I had to return some items of my order and the return process was a nightmare.
Communication started at the beginning of December only because the return label that was supposed to be in the package was missing. With the return label sending the retour should have had a fix cost of 6€ instead of paying the regular ~20€ back to Denmark.

I reached out to them which was easy and an employee told me that he could send me the return label digitally and everything seemed fine for me.

Couple days later, they contacted me that they cannot send me the return label and they do not want to take the clothes back because the owner of the company switched. They made me an offer to keep the clothes for a discount, but I declined and wanted to return the clothes as it was my right according to their policy. They continued claiming that their system was just not able to provide a return label for my order so I even agreed of covering the return costs myself.

I sent back the items, they arrived early in January, and they only refunded a part of the money now in mid March!
I took me many emails and in the end ceaseless phone calls to get them to refund the money.
I also did not receive the full refund, although I already covered the full shipping costs for the retour. God knows why the reduced it by 5-6€ (return label?). But I just cut my losses now. It is not worth anymore of my time.

But actually it was the final straw why I am writing down my experience in this review.
I think my case is only an outlier and not occurring regularly. But still, I wasn't treated fairly:
- not providing what they claimed on their website (return label)
- taking several months for refunding the many, although after my retour arrived at the beginning of January they said I would get my money back at the end of January
- not reacting to any emails or phone calls since last email end of January, so they kept me hanging unknowing and impossible to reach them for 1,5 months
- they did not refund the full amount, but arbitrarily deducted 5-6€ without explanation.

It was just a painful experience!

Dearly surprised after the previous rejection of the order. The goods were delivered to me for free. I appreciate it very much.

Lækker kvalitet, god service og hurtigt levering. 10/10 anbefaling her fra.

Jeg er utroligt imponeret over Bygarmentmakers! Deres produkter er af høj kvalitet, og leveringen var lynhurtig. Kundeservicen var også enestående - hurtige svar og meget hjælpsomme. Jeg kan varmt anbefale denne virksomhed til alle, der søger gode produkter og en fantastisk købsoplevelse. Topkarakter fra mig!

Kan helt klart anbefales, god kvalitet og god service 👍

Mega lækker kvalitet og rigtig god service.
Ikke sidste gang jeg handler her.

Lækker kvalitet som lovet, hurtig levering og da jeg skulle have byttet en trøje som var for lille, var det nemt og hurtig returnering. 6/5 stjerner

Mega god kvalitet, hurtig levering kan varmt anbefales herfra.

Lækkert kvalitetstøj.
Hurtig levering, modtog min pakke dagen efter.

Livraison rapide.
Vêtement de qualité qui correspond à la description du site.
Simplicité efficacité !