BuySnus.com Omdömen 48

TrustScore 2.5 av 5

2,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Ordered from these guys a few weeks ago don’t have any of the stuff in stock. Have to wait for it to come from overseas keeps getting pushed off asked for a refund for my money and now I’m getting the... Se mer

Betygsatt 1 av 5 stjärnor

Been waiting 3 months now, I contacted them same answer everytime Even disrespectful, they offered a reship and then says they did a mistake sending it again with untraceable option... Dont Buy here... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely amazing service! I made the order less than two weeks ago and received it today - no hassles, no fuss! Impressive service and I am shocked at how amazing this company is. Products are exact... Se mer

Betygsatt 5 av 5 stjärnor

Have ordered 2 times always with no issues always arrived here in Australia But this 3rd time I have clicked a different shipping method and than they emailed me 4 days ago saying that they... Se mer

Företaget har svarat

Företagsinformation

  1. Tobakshandel

Om BuySnus.com

Skrivet av företaget


Buy original Swedish snus and other smokeless nicotine products online at BuySnus.com and enjoy our huge product range.

Now at:
www.BuySnus.com

Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

48 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Bestellung vom 15.11.21

Guter Shop! Danke

24 november 2021
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hallo Hannes! Vielen Dank für den Feedback! Es tut uns sehr leid für die Verzögerung. Manchmal werden Produkte schneller als erwartet ausverkauft. Ich sehe aber, dass meine Kollegin Elina dir geholfen und dich für die Wartezeit entschädigt hat. Wir alle hoffen, dass die Produkte schnell und sicher bei dir ankommen. Zögere nicht, uns bei weiteren Fragen erneut zu kontaktieren!
Mit freundlichen Grüßen,
Simon @BuySnus

Betygsatt 5 av 5 stjärnor

Consistent and dependable

Consistent and dependable.

Again, not meaning to sound like a broken record, but credit where credit is due.

I order internationally, and order gets received around a -week later time line.

Top notch & unable to complain.

16 september 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great

Have ordered for years. Only problem I have ever had is they shorted mine once. No problem getting it right. Great people

1 augusti 2021
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Randol,
thanks for your great review!
We're glad to have you as a customer for such a long time.
Have a wonderful day!
Best regards from Sweden,
your team at BuySnus

Betygsatt 5 av 5 stjärnor

I like buysnus.com

I like buysnus.com

I am ordering from the US and their shipping is very good (I am in the northeast). I have placed three orders so far and am entirely satisfied with their service! Their snus arrives here faster than many things I order that come from stateside (when I order Sunday night, I have snus by Wednesday afternoon which is very quick indeed). I do not understand that, but am very pleased nonetheless.

When you make an account, provide your legal name and information. This will help with their age verification. I tried to make an account with a nickname and they asked for the last four of my ssc. I made a new account with my correct info and had no problems. I am sorry to see that some folks have had bad experiences. Give it a rip with a small order at first. Snus is lovely.

15 juni 2021
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi,
thanks so much for your kind words, they are really appreciated!
We know, the age verification can be a bit annoying, but we have to do it due to US law. And it's good to hear that it eventually worked fine for you. Enjoy your snus and have a great day!
Best regards from Sweden,
your team at BuySnus

Betygsatt 5 av 5 stjärnor

You're my heros!!

You're my heros!!

The delivery was here allready the next Day!

Don't know what happened here en Denmark, but the postservice did not leave a note that said i could go and get it at the postoffice. I am sorry for the inconvienience guys!

You now have a happy customer here in Denmark. Snus blizzard are out of stock everywhere, but you guys sure pulled throug..

Very very good service. Quick answer and got exacktly what i has been on the hint for in a while now!

Thank you!

17 maj 2021
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Tobias,
thank you so much for your kind words!
Great to hear that everything worked smoothly and we're happy we can provide you with your favorite products :)
Have a wonderful day!
Best regards from Sweden,
your team at BuySnus.

Betygsatt 1 av 5 stjärnor

I had two orders that weren’t…

I had two orders that weren’t delivered, I was told I would receive a full refund as the product was returned to buysnus. I have been contacting them for months and they are no longer replying to my emails. They still owe me a sum of over £300.

4 april 2021
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Jamie,
we're deeply sorry to hear that your recent two orders did not reach you! Brexit caused quite some irritation.
Our customer service sent you a message on February 26th offering a refund or re-sending your orders. Unfortunately, we never received your reply. We're sorry if this was a misunderstanding. Please check your inbox, our customer support sent you a new message today.
Kind regards from Sweden,
BuySnus

Betygsatt 1 av 5 stjärnor

Scam or just very bad service

Scam or just very bad service. Five months ago ordered delivery to Mexico. After month of waiting customer service plaintly says presented delivery time is more of suggestion and told to wait. Another month passed and I asked for a refund. They did not agree, but did sent another delivery. Five month passed and no snus nor help from their customer service. Stay away.

2 april 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Danke einfach Danke, Tip Top

Ich möchte mich hiermit bei dem außerordentlich freundlichem und hilfsbereiten Kundenservice von buysnus bedanken.
Abgesehen davon das an und für sich immer alles innerhalb kürzester Zeit (4 Tage) und auch genau so geliefert wie bestellt worden ist, und auch die Ware und Preise Top sind, ist leider meine letzte Lieferung mit der deutschen Post nicht angekommen. Was allerdings mein verschulden war da ich es unabgesichert verschicken hab lassen. Nachdem wir etwas gewartet haben und es leider nach einem Monat noch nicht da war. Wurde mir von buysnus ein Ersatzpaket inkl UPS Versand gesendet. Die Ware war innerhalb von 2 Tagen bei mir.
Vielen Dank speziell an Helena für die Betreuung über die letzten Wochen.
Ihr werdet mich als Kundin für immer behalten.
Hab selten so einen menschlichen top Service erlebt. Hat mich sehr berührt, da es sich auch um eine nicht so kleine Summe gehandelt hat.
Danke und alles liebe aus Österreich. Anna

15 oktober 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hallo Anna,
erstens - Danke, dass Du bei uns einkaufst!
Und danke für das nette Feedback und die tolle Rezension! Es freut uns sehr zu hören, dass Dir unsere Dienstleistungen gefallen.
Im Namen von Helena und dem gesamten BuySnus -Team wünschen wir Dich eine gesunde und schöne Woche. Solltest du irgendwelche Fragen haben, zögere nicht, uns zu kontaktieren!

Mit freundlichen Grüßen,

Simon Jonsson
Kundendienst

Betygsatt 5 av 5 stjärnor

From South OZ

Maaaaate, you couldnt get a more professional and hassle free experience in my opinion. I live in South Australia and in 6 days and 17500km, my delivery is being delivered tomorrow. Helena works magic at BUYSNUS and i will definitely only be using them in future. 6 stars allround.

26 juli 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Nick,
thank you for your great feedback!
Enjoy your products.
Best regards from Sweden,
BuySnus.com

Betygsatt 5 av 5 stjärnor

One word: Professional!

I tried this shop because of the Thunder Frosted Chewing bags, which are currently not available in germany. Placed my Order on Wednesday and recieved it on Saturday. Everything went as described on their website, even faster, and based on my experience absolut worth a recommendation. :)

18 juli 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hej Frederik,
thank you so much for your kind feedback, it's really appreciated!
Enjoy your products!
Best regards from Sweden,
BuySnus.com

Betygsatt 1 av 5 stjärnor

Bad experience

Bad experience. My shipment has been lost for a few weeks already and after contacting the customer service couple of times already, i still have not received an answer. First query was done almost a month ago... I understand that the fault falls to the delivery company but its unacceptable to neglect the questions sent to the customer service. Do not order from here

8 juni 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Jajo,
we're deeply sorry that you had a bad experience with us!
We do of course want you to receive your products and our customer support usually answers every message. As we don't ask our customers to share any personal information publicly, we sent you a private message. Once you responded, our customer service can check if we received your messages and find out what happened to your order.
Kind regards from Sweden,
BuySnus.com

Betygsatt 5 av 5 stjärnor

Very pleased

I have been ordering from BuySnus for over a 6 months now,never had any problems, due to the coronavirus my shipment got lost and they offered to send the same stuff I ordered again for free, all in all very trustworthy site and great customer support, especially Helena!
Reccomending it :)

4 juni 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Amar,
thank you for your great feedback - it's really appreciated!
Enjoy your products and stay safe!
Best regards from Sweden,
BuySnus.com

Betygsatt 3 av 5 stjärnor

Payment problem

Good day, i am from South Africa i did place a order online but on the buysnus site it said that the payment failed, but on my bank statement it reflects that the payment went through and the money has been deducted.

25 maj 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Stephan,
we're sorry to hear that you experienced issues when placing your order. Please contact our helpdesk team via email at order@buysnus.com and they will help you asap. If your payment went through successfully they will find it and release your order for shipping.
Kind regards from Sweden,
BuySnus.com

Betygsatt 5 av 5 stjärnor

very good shop!!

ordered 10pcs of skruf and got exactly what i ordered;). the delievery time was also extreme fast. package was here in 5 days:)

good shop:)

5 maj 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Andreas,
thanks for your feedback, it's really appreciated!
We're glad your order arrived fast and safely, enjoy your Skruf!
Best regards from Sweden,
BuySnus.com

Betygsatt 5 av 5 stjärnor

NOT A SCAM

NOT A SCAM
Okay so due to lack of reviews online I was extremely sceptical of using this website. However I can say that after ordering on the 26th April, my snus arrived today on the 30th April. I paid for the UPS tracking which cost me £14.17. They provided me with a tracking number and the package arrived here in England very quickly. I will be using this website again and would recommend it to anyone wanting snus. I ordered Lyft snus (Epok). I'm very happy and would recommend it.

30 april 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Ethan,
thanks so much for your feedback. We really appreciate it!
Enjoy your products and stay safe!
Best regards from Sweden,
BuySnus.com

Betygsatt 5 av 5 stjärnor

At first i was a bit skeptical if my…

At first i was a bit skeptical if my order will ever be delivered to Austria. The support told me that due to corona and custom regulations in your country, the shipping may take a bit longer. Up to two weeks instead of one.
After two weeks of waiting my order arrived and all products are here.
All in all buysnus is no SCAM as some of you wrote. Instead they will help you if you have any problems. Just contact the very nice support!

21 april 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Thank you so much for your kind feedback, it's really appreciated!
Enjoy your products and stay safe!
Best regards,
BuySnus

Betygsatt 1 av 5 stjärnor

It's a scam

It's a scam, don't trust them. I lost my Money the first time i placed an order. I was supposed to receive my order in Switzerland, After few weeks i receive it but, and this is fantastic, they were asking me to pay extra 80 euro because shipments costs...
The problem Is that i had already paid for shipments costs and moreover, shipments costs are higher than my order (which already includes them) so i decided to don't pick up It and they probably destroied It.

It's a scam and i'll inform everyone till the day they Will give me back my money

19 april 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Paul,

we're sorry you had a bad experience with us!

Snus is subject to import and customs duties and fees which are being applied to the shipment by local customs autorities once it reached the destination country. These are not shipping costs and are not included our prices, Any import and customs charges have the be paid by you as the importer of the goods, as explained in our FAQ, Terms & Conditions and the information diplayed at checkout.

Kind regards,
BuySnus.com

Betygsatt 1 av 5 stjärnor

Don’t buy here

Extremely long delivery time, and I didn’t even get what I ordered..

17 april 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Marcus,

we're sorry to hear that your order took a long time to reach you. Please note, that delivery times are strongly affected by the current pandemic - pleas ealso see the information at our homepage.

If you receved the wrong products, we're deeply sorry for the inconvenience caused. Please contact our customer service via email at order@buysnus.com and we'll of course send you a replacement package.

Kind regards from Sweden,
BuySnus.com

Betygsatt 1 av 5 stjärnor

Fake

Fake, they wont send anything.
No order confirmation,mail is set to auto reply .

17 mars 2020
Omdöme utan inbjudan
Logotyp för BuySnus.com

Svar från BuySnus.com

Hi Hoist,

we're sorry to hear you had a bad experience with us.

Your opinion matters to us and we'd like to get the chance to solve this situation.

We do not advise our customers to share any order details on a public forum. Please contact our customer service via email at order@buysnus.com to provide additional information regarding your order.

Kind regards,
BuySnus.com

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer