When my bumper arrived it had been scratched and dented during delivery. I spent about 5 minutes on the phone and got everything taken care of to my satisfaction. Then received an email a few days lat... Se mer
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Det här tycker kunderna
People need to understand that they don't acutely manufacture the bumpers they only sell them. Now with that said they were grater to deal with, shipping was extremely fast and the communication was... Se mer
Företaget har svarat
All I can say is hands down the best company I have ordered from in years!!!!!! I placed an order and made a mistake I called in yesterday afternoon to start the return and reorder. At 8:30 this morni... Se mer
Företaget har svarat
Mark G @ Bumperonly.com offered his best ideas for my 2002 Dodge Ram 4x4 & his first image for a replacement front bumper was by far my favorite choice. I was truly amazed with how fast it was deliv... Se mer
Företagsinformation
Informationen kommer från olika externa källor
We have Massive Selection of Aftermarket Truck Bumpers & Off road Bumpers. Shop Ranch Hand Bumpers, Fab Fours Bumpers, Iron Cross Bumpers and more at BumperOnly.com. Free Shipping!
Kontaktuppgifter
3418 Hwy 6 South Suite B, Houston, TX, 77082, Houston, USA
- 2814042124
- Info@bumperonly.com
- bumperonly.com
My bumper completely changed the look…
My bumper completely changed the look of my truck. It arrived within a week however the packaging needs improvement! D loops got scratched pretty good along with a few minor scratches on some of the edges. It did not come with shackles but, when I emailed them about that they sent some out and I received them very soon. All in all I’m happy with my purchase and the customer service. Thank you Bumper Only!
5 augusti 2021
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2005 Silverado RanchHand Legend
I ordered a Ranch Hand Legend bumper from Bumper Only and it arrived at my home in California in two weeks. It was obviously packaged very well for shipping and was in great condition. I had the original bumper on my 2005 Silverado off and the Legend put on in one hour. The Legend bolted right on with no fabrication as advertised. Bumper Only is a great company to do business with.
15 juli 2021
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SCAM STAY AWAY
Returned a $2k purchase that was the incorrect product. Company refuses to refund the money 8 months later
I purchased an after market bumper for my truck that was about $2k. Due to the cost I used their financing company on their website call bread to purchase the bumper.
When the bumper arrived, there was no label or indication of the product so I attempted to fit the bumper to my truck. After attempting installing it, I called customer service and they stated the wrong bumper was sent and would not fit my vehicle. I arranged for them to pick up the bumper and send the correct one I originally ordered. It took about 3 months for them to retrieve the incorrect product, all while I was making payments for the financing.
When they received the bumper back, they stated it had been used and could not issue a refund or send the correct product without charging me again. Since they would not issue a refund, I requested that they return the “used” bumper so I could attempt to sell it privately. They have taken another 6 months to tell me the logistics company has thrown out the bumper and cannot return the item to me because it would have cost them warehousing fees.
I have continued to make the payments during this entire process as not to hurt my credit score but I cannot get anyone from the credit company or the company that sold me the bumper to understand or take my side. I’ve filed a complaint with the BBB and emailed anyone within the company leadership I could find online. At this point I don’t know what my other options are to get the purchase refunded and remove the loan and payments from my credit.
7 juli 2021
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Svar från BumperOnly
Luis we're very sorry to hear about your experience, and want to do everything we can to make things right. We are working towards a resolution. It could have been resolved faster but when a chargeback and return was filed it does take time. We hope you also understand that we have a policy about returning installed items and missing parts. It also did result to storage fees if unclaimed and later on disposed. We value you as our customer. The last thing we want is to inconvenience you further, but we take our reviews very seriously. We remain committed to doing anything we can to fix the issues you experienced. Thank you!
This bumper is unit
This bumper is unit. Bit more money than the other brands but the quality and finish male it more than worth. Will be purchasing the matching front at a later date
26 maj 2021
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THEY SENT ME A USED BUMPER MISSING PARTS AND HARDWARE
I was not buying a used bumper. I paid for new and they sent me a used bumper with no hardware and missing pieces, costing me more money. Also had to buy touch up paint because at the bumper was damaged during shipping. The pace of their customer service was horrible. It was up to me to get hardware, touch up paint
And keep filling up to make sure they attempt to make it right. STEER CLEAR OF THIS SITE, ONCE THEY HAVE YOUR MONEY THEY HAS ZERO CONCERN FOR YOU!
6 maj 2021
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Playing bait and switch
Playing bait and switch. Advertised a price with free shipping so I purchased a bumper from them now they are saying it will be an additional $250 for shipping since the bumper I bought doesnt include free shipping or they can give me some lesser cheaper pile of junk with free shipping. Fighting with the credit card now to have the charge removed. Stay away from this place.
26 mars 2021
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Pleasure doing business with Bumper…
Pleasure doing business with Bumper only, Great communications.
I highly recommend this company
11 februari 2021
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DO NOT BUY
I purchased a bumper from them and they sent me the wrong one. When I tried to return they do not pick up the phone or reply to Emails. One lady gave me her personal number to reach her and the number was a fake or invalid. This really feels like a scam and i am still trying to get my money back. So pissed off.
10 februari 2021
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Svar från BumperOnly
We want to extend my sincerest apologies for the negative experience that you had with us. We know that we have let you down, and for that we are very sorry. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Right now the return is in process, once the bumper is returned at our warehouse we will refund you immediatly. Also please check your email as we have responded already. Due to high volume of calls and email there had been delay in reponse and we do apologize. We will send updates via email. Thank you.
Scam
Scam! Offer free shipping to later ask you fir $250 fee for shipping. Of course now to late to the bumper here before Christmas!
Don’t order from them
17 december 2020
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Svar från BumperOnly
Thank you for providing us feedback. We are sorry and we assure you that your complaint will be handled in a strict and serious way. According to our record, it shows that the bumper had to be shipped from a different location, and for that reason, we had to request a surcharge. We offer free shipping and cover sales tax as well but with this order, we had to request a surcharge. As stated in our Policy, *Remote locations maybe charged an additional shipping surcharge. https://www.bumperonly.com/pages/shipping-policy. Please accept our apologies. Thank you for your understanding. We do hope to hear from you soon.
2nd time ordering from Bumperonly.com…
2nd time ordering from Bumperonly.com and the experience was even better than the first time. The first time I ordered from Bumperonly.com I got the Steelcraft Fortis rear bumper because they had the best price as well as free shipping. I got my bumper 8 business days after ordering it. Since it was such a great experience the first time, I figured I would go with them again from my next purchase. I placed my order on a Monday for the ADD HoneyBadger front bumper for my 2019 Titan XD. I received an email with a tracking number on Thursday. Shipping got it to me in WA Monday afternoon which was pretty damn fast. Plus the fact that it was free shipping too! After installing the bumper, which fit and looked great by the way, I noticed that the free 3/4' shackles where missing from my order. I sent in email to them inquiring about it. I got an email about 30 mins later with an apology as well as a link to confirm the "order" fo the free shackles. I run a Nissan dealership's parts and service department and I gotta say, this is the level of service I expect from my staff. Bumperonly.com hit it out of the park with me and I appreciate this high level of quality service. Thanks for making such an expensive purchase so easy and hassle free, you guys are amazing!!
14 oktober 2020
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Worst company ever!
After I emailed my truck information to Fab Four, I received a part number from their Director of Aftermarket Sales with a part # that would fit my Chevy! I ordered the bumper from BumperOnly and it won't fit! Numerous phone calls were left unanswered, and after receiving promises of return authorization, I received an RA with no shipping information! After speaking with Fab Four it turns out Bumper Only is a third party reseller and does not have a relationship with Fab Four.
The worst customer service I have ever seen! Do not buy from these people ever!
29 september 2020
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Svar från BumperOnly
Hi John, thank you for your feedback. We apologize for the delay of your return. The RA you received was due to miscommunication, it should have been sent along with the BOL issued. We understand you received the part number from Fab Fours, however, we always recommend customers to consult with our bumper experts to confirm fitment prior to making the final purchase. We have worked with Fab Fours on this issue to avoid similar occurrences in the future. We sincerely regret this purchase did not work out for you and appreciate your feedback.
STAY AWAY
Ordered bumper to fit Chevy Colorado no modifications required but no license plate lights like oem bumper so would get ticket in NYS and did not want cube lights but only way I can return is to pay for shipping and 20% restocking fee. Stay away from bumpers only poor customer service.
14 september 2020
Omdöme utan inbjudan
Svar från BumperOnly
Hello Travis, thank you for your feedback. We apologize the bumper did not meet your expectations. Unfortunately, the bumper you purchased does not have the license plate light feature. If any specific features are available, it would be noted in the product description section. However, we always recommend customers to consult with our bumper experts to confirm any fitment concerns or questions to ensure the purchase fits your needs. We are currently checking with the manufacturer to see if there is any way we can add the lights to help you resolve this issue. Kindly understand that if you do choose to return the bumper, there will be a 20% restocking fee as stated in our Return Policy: https://www.bumperonly.com/pages/return-policy. We appreciate your feedback and apologize for the inconveniences caused. Please reach out to us if you have any questions, and we will help you in any way possible.
Not so free shipping..
Talked with Karen seemed polite checked to see if the bumper was in stock before i ordered. There was 3 in stock so i went ahead and ordered found 4 days later that it was too costly to ship they wanted another $150.00 I live in central Montana not Alaska if they only offer free shipping to adjoining states they should say so. Asked for a refund hope it doesn't take 3 weeks like it did to another customer. My wife suggested i research companies in the future good advice...
3 september 2020
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Svar från BumperOnly
Bret, thank you for taking the time to provide us feedback. We sincerely apologize for the bad experience and any inconvenience this has caused. Due to COVID-19, we have been experiencing special challenges, including shipping delays and increased freight costs. Your refund is being processed today. However, kindly understand it will depend on your bank as to when the refund will show up on your account. We appreciate you sharing your experience as this helps us to gauge our business and improve our customer service.
These folks deliver quality!
Even though I purchased this bumper during the uncertain times of COVID, these folks performed and I received a high quality Tough Country Traditional bumper for my 02 Dodge 2500 that exceeded my expectations. Thanks!
12 juni 2020
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Poor Customer Service After the Sale
Sent me a scratched up bumper in a pristine box from the factory, so it was damaged, rusted before packaging. It cost me $350 extra to have the bumper painted plus more Money to cover the sensor holes I didn’t want. I’m sure the bumper is sturdy and will work great now that I corrected the problems. Don’t use this company, order directly from the factory, or go to your local parts store.
21 april 2020
Omdöme utan inbjudan
Svar från BumperOnly
Thank you for taking the time to provide us some feedback. We take them very seriously since we get to improve the way we handle things in such situations like this. We are very sorry for the bad experience you had and sincerely apologize for the trouble you had to go through. Our customer service department, provided you all the options we have to get the issue corrected, however working out with a bumper that can no longer be found, or replaced by the same bumper left us some dead ends. This was the last bumper that can be found since the bumper you have is now discontinued. We do appreciate you writing about your experience so we can find ways how to improve or what we could have done better.
"When we strive to become better than we are, everything around us becomes better, too."
Worst buying experience I’ve had in a…
Worst buying experience I’ve had in a long time, I ordered my bumper before Christmas 2019, paid in full and still haven’t received my bumper after 8 weeks.
Got tired of all the runaround and phone call and just decided to cancel my order.
18 februari 2020
Omdöme utan inbjudan
Svar från BumperOnly
Thank you for taking the time to provide us some feedback. We take them very seriously since we get to improve the way we handle things in such situations like this. The lead time of the bumper was 6 - 8 weeks to be built since these kinds of huge bumpers are not in stock and has to be built. I am very happy that you kept communicating with us even if you canceled the order because, we did get the bumper finished that week, and you re-purchased the bumper from us and got one of the coolest bumpers you can get. Thank you for your feed back. And thank you for trusting us again.
"When we strive to become better than we are, everything around us becomes better, too."
The strongest Bumper I have ever had
The strongest Bumper I have ever had. This bumper made my truck Like a Army Tank! Bumper only are Awesome. They were very helpful in helping find the right Bumper for my truck.
7 september 2019
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The bumper was available when…
The bumper was available when purchased, was delivered in a reasonable time frame, packaging was a little rough but the bumper was in great condition, instructions were good and it was easy to install
31 maj 2019
Omdöme utan inbjudan
Great bumper fit like a glove !
Great bumper fit like a glove !
Really heavyweights !
Looks great !!!
Great customer service !!
I would recommend to anyone
Who wants a good bumper !!!!!!!
This my honest review
Wayne
26 maj 2019
Omdöme utan inbjudan
The team over at BumperOnly is amazing
The team over at BumperOnly is amazing, they really went above and beyond with pre-sale, shipping, and after sales communication. This team is hungry to earn your business and it shows. Really great prices to boot!
23 april 2019
Omdöme utan inbjudan
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