TO WHOM IT MAY CONCERN I'm trying to reach someone in a managerial position to complain about the appalling poor service at this store. There are several complaints in the reviews and I see that th... Se mer
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Det här tycker kunderna
Builders Rivonis - Shocking service buying kitchen cupboards! Besides having to go in 3 times to eventually find an assistant at the kitchen section. We were told installation would be R695 per un... Se mer
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Grace Vycor eNV-S For some reason this seems to be the hardest product to locate - Builders Warehouse had what we needed and it was delivered even faster than they promised! I want to say, in the... Se mer
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I bought a Luximo design wall mount Eden basin online on the 29th of November 2023. Since today I haven't received it, I'm the one who is doing follow-up. They told me that the supplier was closed dur... Se mer
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Företagsinformation
Skrivet av företaget
BuildersWarehouse.com is a U.S.-based supplier of roofing, siding, and sheet metal building materials, headquartered in Chicago, Illinois. We serve contractors, builders, and homeowners nationwide through online ordering and distribution from our Chicago location. We operate from a single location and do not offer in-store shopping or retail locations. We are not affiliated with other companies using the “Builders Warehouse” name. Reviews referencing retail stores, branches, or non-U.S. transactions may relate to a different business.
Kontaktuppgifter
3465 North Kimball Avenue, 60618, Chicago, USA
- 1-800-509-0414
- support@builderswarehouse.com
- builderswarehouse.com
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Be Careful of taking any building loans…
Be Careful of taking any building loans from Builders Warehouse, they work with a scam company called Evolution Finance, which is predatory in nature and is like a professional mashonisa. I was adviced that this will help pick up my credit score as i did not have any credit history but in truth i was duped into it for the sake of making a sale. The loans in reality will mess up your credit score, even if you pay on time and never miss a payment. Builders how could you do this to your brand reputation? its really sad and appalling.
15 november 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi NoMad,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not offer financing or loan services such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Grace Vycor eNV-S
Grace Vycor eNV-S
For some reason this seems to be the hardest product to locate - Builders Warehouse had what we needed and it was delivered even faster than they promised!
I want to say, in the past I was skeptical about using this website because of questionable review - I'm here to say they are LEGIT and they performed on their word and delivered!
28 oktober 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi L.E.,
Thank you for your kind words. We really appreciate you taking the time to share your experience.
We’re glad we could help you find the Grace Vycor eNV-S and get it delivered quickly. We know how frustrating it can be when certain products are hard to source, so it’s great to hear everything worked out as expected.
We also appreciate you giving us a chance and we’re glad we were able to earn your trust.
Why can't I simply call the branch…
Why can't I simply call the branch directly? If I want to buy online I will - and Builders will certainly not be in the top 10 sites I choose from. So if I try to call up front to enquire about something I want to buy at a specific store, I get your inefficient call center, and they typically want to refer me to your online presence. It has always been a total waste of my time, your call center has NEVER assisted me in any way.
Besides, I don't know why you have this half-hearted effort at going online - you should be ashamed about the level of effort you put in to populate the information associated with the items you sell online, which appears to be limited to just getting the item description and the price to show. But then again, this perfectly matches your stores. Why have a 10/10 online presence if it shows up the quality of your brick and mortar stores, that can hardly ever scrape in at a 3/10 - so I guess you want everything you do to be equally bad, is that the strategy?
How did you manage to demotivate all of your workforce? When there was a "go slow" some years ago I would not have noticed, except for the Builders employees in the parking lot, who - for once - seemed to be at least partially engaged and interested in what they were doing. Inside, the same crappy service and lack of interest, the only difference with the "go-slow" was that there were fewer clusters of employees having their own private conversations. The level of customer service did not budge from the normal "mediocre".
I honestly believe that Builders ranks among the very top of the most terrible retailers in South Africa. The only reason I would go to one of your stores would be if I need something quickly, and it would have to be something where the quality is generic, and after-sales service is not a factor. Seeing that I took the trouble to type all of this in response to your survey feedback request, I will copy it and post it publicly as well.
19 oktober 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Ivan,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or branches such as the ones you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Absolute scam artists
Absolute scam artists! I recently made the mistake of visiting Builders Warehouse in Vanderbijlpark after seeing prices on their website, only to find out that the in-store prices were inflated by over 150% more than the prices online. This is beyond ridiculous and feels like nothing short of a bait-and-switch tactic, I'm guessing the shop does this to make extra cash.
How is it acceptable for a company to deceive customers like this?
Not only did I waste time driving to the store, but I also wasted fuel and energy, expecting the prices to match what was shown online. If you're thinking about shopping here, DON'T. It's clear they don't care about customers or honesty. Builders Warehouse should be ashamed, and frankly, they deserve to shut down if this is how they operate. I'll take my money elsewhere from now on.
17 september 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Tony,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
No service, unprofessional rude employees, high level of disrespect and laziness…
Builders Gezina in Pretoria is the worst of them all. They sold me an expired Rhinolite. After ceiling installation and painting it started wearing-off. I paid for the labor and paint. I went to report it and was told it will be resolved. I waited more than a week with no feedback. I then decided to go again only to be told that the responsible manager Johan Steyn is not available. One employee (which I will name later after confirming her name) told me I did not buy from them but Zambesi store. I was shocked as the store loaded it. She rudely left me when I was still talking. The second one who claimed to be a supervisor came mocking another elderly person who also had a complaint and was angry. He then said he was not going to answer someone who has hypertension and diabetic and can die any moment. The third one called Alicia was the worst who was swearing at me and banging the counter. At the end my inquiry was not resolved.
14 september 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Nosipho,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Shout out to Builders Warehouse…
Shout out to Builders Warehouse Nelspruit
Enock Masinga excellent service keep it up!
Regards Hennie
31 augusti 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Hennie,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Builders Rivonis
Builders Rivonis - Shocking service buying kitchen cupboards! Besides having to go in 3 times to eventually find an assistant at the kitchen section. We were told installation would be R695 per unit (7 units R4865) which would be assembling the flat packs, installing with the counter top cut and edged). After paying for the installer, they arrived and said they only assemble the cupboards, they don't install!! I'm beyond words!!!!!!
1 augusti 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Lyndsay,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or provide installation services such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
I am absolutely shocked in that in this…
I am absolutely shocked in that in this day and age of us not wanting to waste I was forced to buy 3 m of vinyl flooring when I only required 2.3m, which means I will be disposing of 0.7m, because that is how their systems are set. What a waste!
21 juli 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Colette,
Thank you for your feedback.
This review may relate to a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. Our product offering does not include items such as the one described.
If your purchase was made through builderswarehouse.com, please feel free to contact us at support@builderswarehouse.com
and we’d be happy to look into it.
If your experience relates to a different Builders Warehouse business, you may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
ordered online received the next morning
I ordered online on a Friday and my delivery came the next day. Thank you Builders Midrand. Excellent, efficient service The driver was really nice and friendly too.
20 juli 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Mari,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Good customer service...
Good customer service...they sell quality goods at good and reasonable prices, always put their customers first
11 juli 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Prudence,
Thank you for your feedback.
This review may relate to a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location, serving customers through online ordering and nationwide shipping.
If your experience relates to a different Builders Warehouse business, you may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Would never shop there again
Worst experience of my life and I’m in my sixties. They have no respect once they have your money
What an experience after spending 6k
They wanted a further $180 delivery when their standard fee is $110 and I live Sth side of Brisbane.
I have just been there this morning to pick my items up the bath was put upside down on my Ute cartons were ripped.
The service stops once they have the cash and then tell you they don’t have in stock.
The warehouse staff are as rude as you get told to f@&&k off by their staff member while loading. He should be sacked.how dare he speak to customers like that but I guess this company allows it going by the attitude in the place.
I previously wrote to builders warehouse with no reply at all.
I will never shop there again and still have my ensuite and kitchen to do in the next few weeks.
One things for sure they won’t get another cent off me.
8 maj 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Gillian,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or provide in-store pickup services such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review with the appropriate company so it reaches the correct team.
One star as there is no zero stars….
One star as there is no zero stars….. we reacted to a product on internet. We decided to buy this inverter generator, as it was a good price. When we get to the shop (as it was not a available in store) we where told the they would order it. The next week we were told that this item was discontinued two years ago…. Yet the still advertise it. Then I asked for similar or better item for similar or better price, is was told that they will “make it happen”. Sadly the next week I was told to add another R3000 for a similar product…. I went to the store on numerous occasions only to find that nobody in the store had any idea how to treat customers or how to resolve a dispute. On one occasion i spoke to “a” or “the”. Manager and even he could not give me any answer. This is not only Paarl, bur i have visited Cape Gate as well and their customer services SUCK as well…. Maybe re design your concept…..
24 april 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Danny,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the ones you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Svar från Builders Warehouse Chicago
Hi Deshni,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not offer in-store shopping or cashier services such as the one described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
I purchased a gas hob from builders…
I purchased a gas hob from builders tokai branch. Paid a contractor R1600 to cut the counter top to size, install and issue a coc certificate. The unit was faulty. They refunded the money after we had to deal with there supplier. We bought a unit elsewhere and paid a contractor again with no support from Builder's. Good bye Builder's 👋
1 mars 2024
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Terence,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or provide installation services such as the one described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
I bought a Luximo design wall mount…
I bought a Luximo design wall mount Eden basin online on the 29th of November 2023. Since today I haven't received it, I'm the one who is doing follow-up. They told me that the supplier was closed during December, but now its February , but it has not been delivered . I won't recommend Builders warehouse to anyone bad service.
29 december 2023
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Busisiwe,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We serve customers within the United States and focus on exterior building materials such as roofing and siding, not kitchen or bath products such as the one described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Pathetic Service
I bought a mirror online on 16 September 2023 (Order Number: 2020891042)
I was then informed by Builder's Warehouse that they had to cancel the order as the one item they had in stock was damaged.
They told me that they would refund me as a result.
2 MONTHS LATER, I HAVE STILL NOT BEEN REFUNDED!
I have sent them numerous emails relating to this without success.
The service has been nothing short of pathetic.
I WILL NEVER BUY FROM BUILDER'S WAREHOUSE AGAIN!
16 september 2023
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Naz,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We focus on exterior building materials such as roofing and siding and do not sell products such as the one described. The order number referenced also does not match our system.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Part of refund withheld - no service provided whatsoever
A refund of R143 was owing but Builders after not delivering the item at all decided to not refund the delivery charge and makes it obvious that the customer doesn't come first. R143 was promised initially but when I persisted they refund me they changed their mind and gave me only the item refund and kept the R43 delivery charge for themselves in spite of me being a Pensioner and retiring early due to Covid demands and no delivery
6 november 2023
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Lorne,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We serve customers within the United States and do not operate retail stores or fulfillment models such as the one described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
A great place
A great place. I think I'll contact builders as I dont think they are aware of this profile and cant vet the reviews legitimacy. I think its a great place, people are friendly and always see not help around. They try hard and it's a great place all round.
12 oktober 2022
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Sebastian,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location, serving customers through online ordering and nationwide shipping.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. If your experience relates to a different company, you may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Recently I have had the pleasure of…
Recently I have had the pleasure of dealing with Ashwin Hendriks from the Paarl outlet again, this knowledgeable man really goes out of his way to assist in his very friendly manner.
Please keep it up Ashwin!
25 augusti 2023
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Hi Werner,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
Helpful and Customer Satisfaction Focused
Jason and Amy took the time to assist me with every aspect of my purchase and delivery. As a new house-owner, working on my first major projects, Amy answered all my questions and helped alleviate any concerns regarding ordering and cross-country shipping. Jason managed the shipping process and the vendors to ensure my product arrived as discussed and in good condition. Jason even went above and beyond, taking personal responsility for the shippers miscommunication. I would definitely trust Builders Warehouse and their team for future needs.
26 juni 2023
Omdöme utan inbjudan
Svar från Builders Warehouse Chicago
Thank you for your kind words. We really appreciate you taking the time to share your experience.
We’re glad Jason and Amy were able to support you throughout the process and help make everything go smoothly, especially on your first major projects. We know how important clear communication and reliable delivery are, and it’s great to hear that came through.
We truly appreciate your trust and look forward to working with you again in the future.
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