Budget Omdömen 

Absolutely awful customer service. Complained that I had been forced to take out additional insurance I did not want on a booking made through their UK operation (otherwise I would not get the keys). Told them that this was coercion, bullying and legally unacceptable as a contract cannot not be enforceable if it is signed under duress. They basically told me to f--k off and tough s--t. Can only assume that this is a reflection of how the CEO passes down his ethics through the company!!

Where do I start, first off the booking process was great, nice and easy, we arrived in Tampa, as I had already paid for every extra I needed before hand I gave my booking details to the member of staff, who quickly processed everything and told me everything is on there, I asked him out right if there was anything extra to pay and he said no you have paid for your extras, I then told him again that i didn't want the fuel package I would return the car full so please don't add that on. I refused the tolls as and he said if I went through one they would just charge me a standing fee plus the tolls for each one, so I agreed to that as I only knew of 2x for the trip and have been traveling across the usa for 13 years. I signed the machine, which again I asked if there was any extras and was again told no. We went to the collection point to collect our car, which unfortunately had a dashboard issue, so I went to the desk downstairs to report it and they changed the car for me, I asked the lady if there would be any extra charge and she said no, so we proceeded to the new car, everything was great. We had a wonderful 3x weeks with the car and returned it no issues. Until I got home and checked my credit card statement to find I had been charged £256 from Budget, I have contacted the company multiple times, no one gets back to you. They are not interest once they have your money they really don't care. Completely ignored, all I want to know is what I have been charged for and why, it's not an unreasonable request, no one is giving me an answer. I have sent over all the documentation and still nothing in response. I would avoid this company and go somewhere else, keep in mind Avis is also part of the same company.

What a shambles of a company,l arrive late to pick car at reception no one there security sleeping when I try and phone for assistance,when they eventually come after 1.5hours l find there is no car as been a mix up with my details but they did not mix up the payment as it was gone from my account and on the form I filled out for rental it had my flight number and time arrival .The paperwork had me a arrive at 11.30am which I was not aware of but I filled in the fight details which clearly showed arrival 11pm which was also on the rental. I was stranded with no help from security as he was upset I had awaken him up and I was left which as now 1.30am to try find my way from the rental place back to the airport and then get myself to my hotel which was 30mile away.I then got to the taxi when the taxi driver was a total idiot and could not find my hotel I had to put the address on my Google maps to find.It took us straight there then taxis driver wanted to charge me 3x the amount which was more than my flight. I am saying don't not hire from Avis/budget they had no one on reception to help they did not study my rental agreement to see when I would arrive absolutely a complete shambles of a company l worry if this had been a young lady on her own and the help I received a shambles.minus 10 out of 10.

Where to start. What an atrocious company. Raised a complaint over 3 months ago and no one has responded. Chased multiple times.

Hired a car for £365 from Pisa and was told everything was covered in my package. Upon returning back to the UK, they had added close to £600 of extras. The lady had me sign an Italian document and discussed no extras. I did sign, by mistake, but when i received the contract, nothing is signed in English. They are solely out to rip you off and despite multiple attempts to complain, they just ignore you. Avoid at all cost.

Apart from the 1hr queue to get our car from Orlando Airport, we had a very nice car with lots of room and I enjoyed driving it. It was a large SUV Chevy Suburban and we loved it. After a couple of long drives the yellow light came on saying we needed to fill the fuel tank. Not a problem, but inside the fuel cover we had no sticker saying if it was petrol or diesel? Nothing in the manual, nothing on the paperwork. After checking online about what engines were available for that year and make, I worked it out to be petrol. So we filled it up and it cost under $80. We had paid for the re-fill at Budget as the guy said it would save us hundreds because their fuel is much cheaper then paying in that area……
It wasn’t. $172 they charged and the car had just under a half tank when we returned it. Don’t fall for this trap. Always take it back with a full tank and turn down their ridiculous offer, because its a con. I still can't fathom where they got the price from?

TOULOUSE AIRPORT
A BRIEF RUNDOWN
- they do not give you a record of all the recorded damage to the car so we are basing our rental on trust which (please see next point) isn’t really something I would go by
- we asked to add on a driver, they did not state a cost, nor did they ask us to sign anything to confirm our agreement, naive of us maybe, but a business should be clear about these things - not this rental company (look up the Google reviews it’s rife!). Upon returning the car (see issue with this on next point), we receive an invoice including an additional misc charge for €50 or so euros - the invoice does not specify what this charge is for, we can only assume it is for adding an extra driver. It’s shameful of the company quite honestly.
- drop off - there was a huge queue of cars waiting to be checked in. There is no way people dropping cars off before a flight can wait around for ONE person to check the car over. There was a queue of about 5 cars. No doubt this is a dodgy tactic to add on additional costs unknowingly to the drivers.

Overall very disappointed in the checkin people primarily as had they STATED as any good reputable company would, that there is an extra charge for adding more drivers I simply wouldn’t have done this. We also had to ask about how we record any damage already on the car - rather than giving us a document of their already recorded damage, WE were told to take pictures - so essentially; we are doing their job! If they want they can charge us for any damage and WE then have to deal with the additional admin to prove this wasn’t us.

They also do not inform you how you have to return the car. E.g full to full etc. luckily I read the terms so knew to return it full. Our other family member was given an electric car not fully charged (at 75%) but was then charged for not returning it full…
Good clear communication would have completely changed this review and our experience of budget rental but clearly all they care about it scheming more money from customers

What a joke of a company - will never use again!

Radzę omijać firmę Budget, nabijają dodatkowe opłaty po kilkaset Euro, które ściągają z karty, na reklamacje składane mailem spławiają klienta odsyłając mu formułkę ze dziękują za uwagi etc.
Ja wynająłem w Budget, w Bari, Italy, samochód i przy wynajmie otrzymałem informacje iz szacunkowa cena za 13 dni wynosi około 935,50 Eu. Kwotę wymaganą do rezerwacji - 721,48 € przelałem na ich konto, a na miejscu, na lotnisku w Bari, zapłaciłem za dodatkowego kierowcę 190,32 €.
Samochód zdałem w terminie, z pełnym bakiem, co potwierdził ich pracownik. Samochód był czysty i nie miał uszkodzeń czy nowych zarysowań, co również potwierdził ten sam pracownik.
Tymczasem parę dni po oddaniu samochodu z karty ściągnęli mi 833,08 €, oraz przeslali ma mail rozlicznie gdzie znalazly sie takie pozycje jak :

Dodatek lokalizacyjny* 212,37 €
Koszt prawa jazdy* 30,55 €
Usługi opcjonalne* 195,16 €

Całkowity koszt (z podatkiem) 1554,56 EU

Poprosiłem mailowo by wytłumaczyli co oznaczają takie pozycje jak:

Dodatek lokalizacyjny
Koszt prawa jazdy
Usługi opcjonalne

Czemu nie zostałem poinformowany o nich przed zawarciem umowy, czemu mam placic za "Koszt prawa jazdy" skoro za dodatkowego kierowcę płaciłem gotówką na lotnisku, co oznacza dodatek lokalizacyjny!, etc. Dostałem odpowiedź że dziękują za przesłane uwagi i nadają sprawie nr., etc. Po paru dniach ponownie mailowałem z pytaniem kiedy dostanę odpowiedź i znów przyszedł mail o prawie identycznej treści. Mailowałem po 4 tygodniach i też przyszedł mail o prawie identycznej treści jak pierwszy, bez jednego konkretu!!
W sumie Budget Avis ściągnął ze mnie dodatkowo 833,08 € - 2 razy więcej niz podawał przy rezerwacji. To rekord! Stąd postanowiłem ostrzec innych potencjalnych klientów.

Jan

I have a horrible and discriminatory experience with the car rental with Budget Heathrow booked via 3rd party platform KLook.

Sunny and Max at the Heathrow Airport location kept complaining that I booked via a 3rd party but not directly via budget. My flight was delayed and first I was refused a car. Then they gave me a car after pleading multiple times. When I went to retrieve the vehicle, they showed me the wrong parking location of the car and blamed that I didn’t read the car model carefully but relying on the car parking number that Max put down incorrectly.

I was then given another car without full fuel and I had to wait for another 30 minutes. When the car was filled up, the car system was malfunction because the car play was on and off. I didn’t trust the computer system of the car and requested a new one.

Sunny at the Budget Heathrow location said that I was not cooperating and should have just taken the faulty car. He then went on to cancel my contract and said that I was being uncooperative. There abhorrent services and manner scared me and the entire situation made me feel being punished for all the wrongdoing done by the Budget team and for me not booking directly with Budget. This is unacceptable and demand a proper response.

Rented car from Edinburgh Airport. Car had barely any engine oil in it. We had to get roadside recovery out and were thankfully at the hotel but still had to wait 3 hours for them to turn up. Killed an entire day for us of our holiday. I am beyond furious with how inept these people are. It's a basic check: fuel, oil, screenwash, tyres. Absolutely livid. The car could have broken down in the middle of nowhere.

I did notice a small scrape on the rear bumper that wasn't on the diagram when I went out to the parking lot to take possession of the vehicle. I carefully took pictures and video to document the damage, and figured I had good evidence if it became an issue. When I returned the car, they billed me $440 for the damage, and I submitted the pictures of the damage on the vehicle in their lot before I took possession. They haven't responded after nearly 3 days.

Personally I have never had an issue with Budget car hire. I use them exclusively when visiting Knock airport and the Staff there are excellent. My low score is a reflection of the misnamed Help desk. After Enquiring a discrepancy in my car hire charges over 8 days ago there has been zero communication past the automated email to say they will be in touch. This proved to be frustrating but a call to the Knock desk sorted it in minutes. So Budger need to up their game on customer service given via helpline.

rip off as it says inc 'collision waiver' but when i collected in Cancun they said i was liable for 20% of the car's value!! the car we got was an old banger with 72000 miles on clock and v weak aircon. you cannot even get T&C off the budget.co.uk emails as it redirects you to a deadend. i am also meant to an 8% rebate but no sign of that.

Arrived to Tivat airport, Montenegro to pick up our rental car. They would not hand out the car unless we paid insurance fee - EUR 338!!! despite I paid for full insurance from home!!!
NEVER USE THIS COMPANY!!!!

Total scam. You cant take a car without their insurance . Car was broken front headlight 😭

SCAM! Don't waste your time. Trust the thousands of reviews of customers experiencing the same stuff. Obviously dishonest practices encouraged from their head office as these reviews show its going on globally. They will add additional charges without authorisation. They lie and claim things that are not true.

Booked through a 3rd party carjet.com. my flight was cancelled by British Airways heathrow to belfast 08.50 on 16th June 2024. I rang budget belfast to advise them that I would be late. Arrive Belfast to be told that due to being late they gave my car away and that I needed to rebook and pay again. Guy said never got the message but when he tried the phone in front of me my message was there. Guy at the desk was not very helpful and quoted me double the price of the original booking plus wanted to put a hold on my credit card for £1800. Left me stranded in Belfast having to find a taxi to get me to my final destination. Never again. Carjet refuse to give a refund therefore I have had to pay for another car.

Love it when you have to book a phone call (multiple times) to never receive one. Website doesn't work. Told to "quick pass" my reservation but the website 404 errors. Great service. No problem when it came to taking my money funnily enough.

Was forced to purchase additional cover at Tivat Airport, despite having it when i purchased the rental via rentalcars.com. Was told to get the money back from rentalcars.com. The employees refused to release the hired car until i purchased the cover. Please be very very careful of this company

Our actual rental was fine but on retur
n home we received an invoice for late return , extra mileage and a petrol charge. None of these claims were true !
We had to provide evidence of our flight details and bank statements to show we had bought petrol whilst they could provide no evidence to support their claims or explain why this had happened. The woman at customer service was very patient and authorised a refund but why did we have to go through this experience? The staff at Charles de Gaulle were disinterested and rude. I think the problem must lie with them.

Booked a car rental service online via RyanAir app when travelled to Belfast, Ireland. At the arrival, we were refused to get a car because a rеtаrdеd personal could not read my driving licence. They didn't issue a refund either. However, I was able to rent a car from Hertz which was next to Budget. What a racist сunts.