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✨ Hair and Scalp Health 👩⚕️ RLT - Red light therapy | Clinically Studied 🥇 #1 on RLT market, Available in Tesco ⬇️ Shop Brushora Health
1007 Orange Street, 19801, Wilmington, USA
3,0
14 omdömen
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No return processed - and no refund.
The item was purchased for my husband and he did not like it, so I asked for refund. I receive a response that they don't have any warehouse to process their returns. That should not be a reason to not process a return. I still cannot return the product and get a refund. Disappointed.
I hardly got to use the product twice before I went away for 2 months, came back and it wouldn't even charge no matter how long I leave it on charge.
I'm truly disappointed. I want my money back or the product replaced.
Svar från Brushora
Hello Archita, thank you for your message. Sorry to hear about this problem you are experiencing. Please allow us to make things right, contact us at info@brushora.com
The initial delivery product was defective. They agreed to issue a full refund, which I am looking forward to receiving. They even offered to replace or refund the product. The customer service provided was good.
Svar från Brushora
Dear Sharmila
Thank you for reaching out and for your patience. We sincerely apologize for the defective product you received. We did respond to your email and want to ensure that your issue is resolved as quickly as possible.
Please check your inbox (including spam/junk folders) for our previous response. If you haven’t received it, kindly let us know, and we’ll be happy to resend it right away.
Our goal is to make this right for you, whether that means a full refund or a replacement. Please confirm your preferred solution, and we’ll process it immediately.
We truly appreciate your time and understanding. Looking forward to resolving this for you.
Best regards,
Mike
Brushora Customer Support
Svar från Brushora
Hello Miss H. Sorry to hear about this experience. Please send us your order number to email info@brushora.com so that we can investigate this. If package is lost you'll receive a replacement or a refund.
Thank you
Mike
Svar från Brushora
Hello Gopi, thank you very much for your review
Happy New Year!
It shows the battery works for 10 hrs but I used it 4 times for 10, 10 minutes and the device is dead.
Also, the oil thingy doesn't work it uses less.
I am very disappointed with my purchase.
Svar från Brushora
Hello Noorrr
Thank you for your purchase. Sorry to hear that there is some problem with your item. To help us understand the issue and resolve it effectively, could you please send us a short video showing the problem with the product to info@brushora.com? This step is a standard part of our evaluation process, as it allows our team to assess the issue quickly and provide the best solution for you.
We appreciate your cooperation, and once we have this video, we’ll move forward with the next steps to ensure your satisfaction.
Thank you
Mike
Brushora
Important notes:
The "Brushora Red Light Therapy Scalp Massager" is designed with optimal safety and efficiency in mind. Here’s everything you need to know about its usage and care:
# Charging and Battery Life:
- Charging Time: The device requires a 2.5-hour charge every 10 days to maintain its functionality.
- Convenience: With a long-lasting battery, you can enjoy hassle-free use without frequent charging interruptions.
# Usage Guidelines
- Daily Use: To ensure safety and maximize effectiveness, limit usage to 10 minutes per day. This duration aligns with recommended red light therapy protocols to avoid overstimulation.
- Safety First: The brush is designed with built-in safeguards to ensure gentle and effective treatment for all users.
Fine, customer service appears to be efficient, but this is my second faulty product that has failed to work after not very long. The first hair brush I had for 2 weeks and then it never turned back on, the bristles on second brush have stopped moving and this is my third time using it. I couldn't find my negative rating on their website. Perhaps they only post the 4 and 5 star reviews.
Svar från Brushora
Hello Kiran. Thank you for sharing your feedback and for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience you’ve experienced with our products. We strive to maintain the highest quality standards, and it’s disappointing to hear that this hasn’t been reflected in your experience. This is something that has never happened before with our products and are taking this seriously. We have released a new model of this product that is slightly different and all the previous malfunctioning issues are now gone.
To make things right, we would like to look into this further and assist you with a replacement or a refund under our lifetime guarantee. I can see that we have replied to you via email regarding this matter and we will resolve it promptly.
Regarding your review, we value all customer feedback, whether positive or critical, as it helps us improve. While reviews on our website undergo moderation to ensure compliance with guidelines, we do not exclude negative reviews.
Thank you for your patience, and we’re here to help make this right for you.
Brushora team
Received my brush today, finally ! Take time to arrive but finally got it today. I got the grey one. I Really like it.Exactly like advertised.Thank you
Svar från Brushora
Hello Siligia. Thank you so much for your feedback and your patience with the delivery! We're thrilled to hear that you’re enjoying your Brushora brush and that it matches your expectations. Enjoy your journey to healthier hair!
Product did not arrive. I placed my order on the 10th October and have received no updates or the product. Terrible company I have requested a refund,
Svar från Brushora
Hello. We understand your frustration, please note that a delayed delivery does not mean your product won't arrive. It is currently in transit, and we have already responded to your email with an update on your package’s status.
We're working hard to ensure it reaches you as soon as possible. Thank you for your patience, and we are here to assist you further if needed.
I recently purchased a set of brushes from Brushora, and I couldn't be happier! The quality is fantastic, and my scalp feels cleaner than ever. Fast shipping and excellent customer service too!
Svar från Brushora
Hi Olivera, thank you for your review! We’re thrilled to hear that you had such a positive experience with Brushora brushes.
Your feedback is appreciated, and we hope you continue enjoying your Brushora products!
I've been using the Red Light Therapy Scalp Massager with Oil for a few weeks now, and I’m genuinely impressed with the results. This device combines the soothing effects of a traditional scalp massage with the benefits of red light therapy, which is said to promote hair growth and improve scalp health.
The massager is ergonomically designed, making it comfortable to hold and easy to maneuver over the scalp. The soft silicone bristles provide a gentle massage without causing irritation. The red light feature is a great addition; it’s subtle but effective, creating a relaxing ambiance during use.
The massaging action feels wonderful, and I’ve noticed a significant improvement in my scalp’s circulation. The red light therapy seems to enhance the experience, as I’ve felt a warming sensation that adds to the relaxation. The included oil adds a nourishing element; it absorbs well and leaves my scalp feeling hydrated without being greasy.
Results:
After consistent use, I’ve noticed less hair fall and a slight increase in volume. My scalp feels healthier, and there’s an overall improvement in its appearance. I also find myself looking forward to my sessions, as they’re not only beneficial but also incredibly soothing.
Overall, the Red Light Therapy Scalp Massager with Oil is an excellent investment for anyone looking to improve their scalp health and promote hair growth. It’s easy to use, effective, and a delightful addition to my self-care routine. Highly recommend giving it a try!
Svar från Brushora
Millie thank you so much for taking the time to write a review for our product. We are so happy to see that it worked for you.
I had great experience with my hair massager brush! I will recommend this to my friends. 😇🥰
Svar från Brushora
Thank you Sarah for spreading kindness ❤️
I ordered the hair massager brush. It arrived on time. I charged the item as instructed but it didn't work. I emailed the customer service and they responded in 1 hour and asked me for a video. Once provided they confirmed the its defective and refunded my money promptly. Though the product didn't work but they cared enough to respond and refund hence the 3 stars
Svar från Brushora
Hello, thank you for your purchase and your review. We have thousands of orders so far, and it is expected that some products might not work. We apologize for this. Since you didn't want replacement like most customers do, there wasn't much we could do but issue you a refund.
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