Britline Omdömen 270

Mr. Cunnington was so helpful and patient. He called me at the exact time planned and patiently talked me through the whole process of transferring Eur back to sterling. Furthermore, he then offered to handle the closure of my French account as he had all my details and could ensure the documentation was passed to the correct person. Cannot speak more highly of the help I received over the last couple of days. Thankyou so much.

This advisor spoke clearly and slowly to me. He was patient and thorough.

As a non-resident with a holiday home in France, I was looking for an alternative to my Societe Generale account because of the high annual non-resident charges now being applied. Britline offered what I was looking for and the service I have receieved for the transfer of account has been excellent. Although the account is online, I have had personal contact by telephone to set up the account and have named contacts for any follow up - something which disappeared from British banking years ago. Excellent service.

I am writing to express my sincere satisfaction with the exceptional service I received while opening a bank account at your institution recently. I have been hearing that it can be a difficult process for UK citizens to open a French bank account, but my experience was anything but. In fact, it was remarkably simple and seamless.

After submitting the necessary documentation, I was interviewed by Michelle Turner, who was incredibly kind, professional, and helpful throughout the entire process. She took the time to thoroughly explain the nuances of French banking, which was invaluable as it does differ from the UK system. Her patience and clarity made the whole experience stress-free.

I honestly cannot recommend this bank enough. It was a no-hassle, straightforward process from start to finish, and far exceeded my expectations.
I would especially like to extend a massive thank you to Michelle for her excellent guidance and assistance. Her professionalism and welcoming demeanor made the whole experience a pleasure.

Thank you again for your excellent service.

You know that sinking feeling you get when you know you have to ring the bank to discuss a problem? With Britline, you NEVER get that. It's always easy to get through and their advisors are excellent. Nothing is too much trouble and theor advice is clear, concise and easy to understand. Clym in particular was brilliant, patient and we even had a little laugh together. He's a credit to the bank.

My wife and I have been with Britline for over twenty years.
In all that time the service provided by them has been exceptional. There are simply not enough superlatives to describe it.
They provide a wide range of services from just having a simple bank account to other areas such as savings, insurance cover, currency transfer to general advice.
But it is not all about the services provided.
For us however, we save our highest praise for people who work there.
The Britline team - If you have a need to telephone them you will be guaranteed a warm, friendly and professional reception. They are generous with their time you don’t feel as though you are being rushed. There is always time for a friendly chat. It is for us like phoning family.
With Britline living and settling in France has been made considerably easier.

Things might not always be straightforward using Ma Banque but my goodness the service on the helpline is second to none. Today we wanted to transfer some funds back the uk it wasn’t going well, so we picked up the phone and got to speak to Clym. Clym was professional, patient, calm, kind and helpful. He explained what needed to be done every step of the way. He made the whole process quite enjoyable! We then had cause to call back and as fortune would have it spoke to Clym again who immediately resolved our problem. I cannot praise Clym highly enough.

What an excellent experience! We were guided along quite easily with Mr. Metcalfe.

He took his time to explain each step, he was incredibly kind and helpful. Not once did I feel rushed or pressured to make a decision. I feel very assured and confident that this was a wise decision to use Britline.

All the staff at Britline give excellent customer service, but Clym is without equal: he was extremely patient, reassuring, friendly and encouraging. I am not confident with technology, but Clym took his time to guide me through everything and I cannot praise him highly enough. I would give him 6 stars if I could!

Since my first contact with humans at Britline, the whole process has been a breeze and the customer service has been excellent. Most recently Clym helped increase our transfer limit and talked us through the process as well as being efficient and polite.

Previously Kathrine (Katie) was amazing and others have been so helpfu as well l. I'm so glad I chose to use Britline.

Since the opening of our account with Britline we have received exceptional and professional customer service.
Recently had an issue with with my mobile banking app and I cannot thank Catriona Bainton Smith our branch accounts manager enough. Catriona phoned me back promptly, explained the problem and in no time at all had it sorted. A big thank you once again for your great service. I just can’t recommend this bank highly enough.

Sophie was a star when it came to helping me set up a direct debit and pay a tax bill. She was so helpful and took me through the process step by step. Her email communications were clear and all in all, she made what seemed like a gnarly issue feel smooth and easy. 100% recommend Britline and particularly Sophie Dumbleton :)

Very impressed with the help received today
Thank you

The knowledge, speed, professionalism and friendliness displayed during the conversation I had today was second to none. I achieved everything I needed too, swiftly and with such a helpful member of staff. All too often we post about poor experiences and I just had to share feedback on my interaction with Clym today.

I cannot thank Clym enough for his help and patience
With me trying to sort out my banking issues.

Having lost my debit card, I was relieved and very pleased when Angelique Wirth dealt with it in such a prompt and straightforward way.
My concerns went away on finding that no unauthorised transactions had been made and that the card would be blocked immediately.

After the debacle of banking with Millies CA Brtiline are superb. I opened my account this week with ease and fabulous communication. Have also switched home insurance . Thanks to Ciaran and Alexander for your support and communications.

Excellent service
Diane was very helpful explaining everything I needed to understand better about French banking in contrast to the UK
She also helped bring out records up to date

We have had a house in France for 17 years and have banked with Britline for the entire period. The online banking facilities are perfectly adequate but the real value is that they are always super helpful when you need assistance with anything. I am not fluent in French and certainly not able to navigate all of the French rules and regulations, so it has been fabulous to be able to ring them and speak to a representative in English. I have no hesitation in recommending Britline to anyone needing a French banking services.

The representative was extremely helpful in resolving my problem with the banking app. She had a great attitude and took the time to walk me through the solution. She was a fantastic ambassador for CA