Britline Omdömen 270

Yesterday I spoke to Britline. The lady I spoke couldn't even do basic maths.
I paid in a small English check. After conversion. It was €61.87.
Credit agricole took to charges.
€22.50 + €19. = €41.50.
I ended up with € €20.37. When I pointed out that the bank had more of the check than me. She could not accept this was the case. No matter how many times I pointed this out. This is a bank remember I thought they worked with figures. Time for a change i think after 16 hrs. Totally incompetent!!!!

We have banked with Britline for over 20 years and would highly recommend them to others who are looking for a very professional and customer - friendly service. Without exception any staff we have had dealings with have been efficient, knowledgeable and cheerful.

Sophie was so very helpful. She explained everything I needed to do and what she was going to do to help the process work. Efficient, friendly and approachable. A real credit to her company.

A very helpful lady called Diane was incredibly patient on a number of occasions trying to sort out problems I had created on my CA app on my phone. With great respect to my slowness, she successfully guided me through the issues. Another lady helped too but I can’t remember her name.
I would highly recommend Britline as a bank for English people having a property in France. A superb service, which means a lot to older people!!

I always receive a reliable, professional service from the Britline team and it is a pleasure doing business with them. Highly recommended.
Thank you Mr D. Metcalfe for your help today.

I've banked with Credit Agricole / Britline for nearly 10 years and always found them to be personal, friendly and professional. Every email is answered the same day during business hours, if sent out of hours, the next business day.
We recently had a telephone appointment with Diane Ogilvie to set up a new account product, because our old one was no longer fit for purpose.
Diane contacted us exactly on time and to progress the set up of of the new account, it was necessary to be talked through the procedure on line via the CA website.
Neither I or my wife are particularly confident or knowledgeable in this field and it was reassuring that Diane was so patient with us throughout. I can't thank her enough for her patience and understanding throughout. We managed to achieve what we set out to do and that was only down to Diane's patience and encouragement.
Thank you again Diane for all your help, support and guidance.
Personally, I think British banks can learn a lot from Credit Agricole / Britline when it comes to making a pleasant banking experience, where customers feel valued.

Call to britline today fabulous experience Susan was exceptional

Amazing consistent people centric service! Always friendly always helpful. As a former CEO of 2 UK banks famous for service, (first direct & The Yorkshire Building Society) they are up there in the same excellent level.

From start to finish our experience with Britback/Credit Agricole has been exemplary, the staff courteous and all the transactions in English. We would not hesitate to recomend Britback to any Brits going to live the French dream.

World class staff and service in every regard. All members have displayed exemplary patience, courtesy and product and procedure knowledge.The correct person is always available, and is never in a rush to conclude a matter in hand until the client, myself, feels confident that matters are satisfactorily concluded. I am always treated as a friend. Thoroughly recommended.

The service I received from Britline was not short of outstanding. Highly recommended.

We have been with the bank for over 25 years and have found them to be reliable in money transfers, direct debit payments etc. We had our French house insured through them too and they were always helpful when we raised queries on the phone.

We have used Britline for 24 years. We came to live in France in 2016. The bank often went beyond expectations. Recently there have been changes and we now have an account manager, David. He has been very helpful and efficient. Today he helped very quickly and clearly with a payment issue. I recommend Britline toi Brits who want to experience France. Peter Mozelewski

I’ve just bought a house in France and, as I work away a lot, I needed to set up a French bank account to allow for direct debits for my household bills.
The account was super easy to set up and I really like the app as well.
I had to have a phone call with an agent in the final stage and I spoke with Maria Celeste.
She was super nice and very helpful, she also gave me lots of helpful advice regarding insurance as well.
So far so good, takes a lot of pressure off those first few weeks when you seem to have a million things to do in a second language! Thanks MC 😊

After a poor experience with Banque Populaire then Barclays France, we banked with Britline (Cr Ag Normandie) for some 12 years while living in dept 47 and then reluctantly moving to UK in 2019. We've just closed the account as not needed. For the whole time, the staff were friendly, prompt to act and reply, helpful and diligent. And you can talk to someone on the phone, in either language. I only wish that British banks were up to their standard.

I moved my account from Credit Agricole in the Ariege to the Britline branch in Normandie. The English speaking staff were always helpful and efficient and I would certainly recommend this bank to anyone who is not a fluent French speaker and needs abit of helpful advice and service! Thank you Britline.
Jane Oulton

Back in 2004 we moved to France and opened a bank account with a bank local to us. In fairness, they did their best to be helpful but as our French wasn’t very good and neither was their English, we were often left wondering if we had understood things correctly. Our house insurance and car insurance were with a separate broker and it was the same situation there. After a few years we moved from France and closed the accounts. In 2015 we purchased a holiday home in France. We had seen CA Britline (for those who wanted an English speaking, French bank) advertised through the internet and decided because of our previous experience with French banking, to open an account with them. What a good decision this was. No more wondering if we had understood things correctly and having all our insurances and bank account under one roof has been so much easier. They are quick to respond and over the years, all of the staff that we have communicated with have been knowledgeable and courteous. More recently we have dealt with Karen Donegan, when wanting to insure a second car. Another first-class service. If you are looking at opening a bank account in France and would like to use an English speaking-banking/insurance service, then open one with CA Britline Normandy, and hopefully like us, you will be pleased you did.

Diane at Britline has been a pleasure to deal with. She helped us sort out our mutuelle contract when the Ameli website said that there was a problem with it. Many thanks Diane

The Britline staff were very friendly and efficient when dealing with my motor insurance queries, and subsequent acceptance of a policy, and also helping me with a problem I encountered setting up a new payee on my current account.
I would like to thank Sarah Wells and particularly Angelique WIRTH for her fast and efficient responses to my case.

We keep receiving exemplary service from Britline - responsive, knowledgeable and helpful. In particular, Diane Ogilvie has set the bar so high that I was compelled to email her and tell her that I wished other companies held their representatives to such high standards. I feel very comfortable adding this review to an earlier one I provided that was also complimentary but more general in nature.