Fantastic service from Britannia Rose. The curtains were made ahead of schedule and we were so impressed we’ve ordered another pair ! Would highly recommend this company. The free matching cushi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered two cushions with piping and feather interiors. I was delighted when they arrived. The cushions were perfectly made. I previously ordered a sample of the material, to make sure it was exactl... Se mer
Always good quality work and very helpful team.Have never let me down, curtains well made and in reasonable timeframe. Would recommend if have a query just call their helpful team.
The website is easy to navigate and provides brilliant guidance to ensure that orders are precise and perfect in every way. It also provides a helpful status timeline, enabling customers to feel r... Se mer
Företagsinformation
Skrivet av företaget
An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.
Kontaktuppgifter
2 Murrayfield Road, NR6 6NQ, Norwich, Storbritannien
- 02031 678757
- info@britanniarose.com
- britanniarose.com
4,7
Utmärkt
2 tn omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent website and efficient service…
Excellent website and efficient service for delivery of beautiful fabric. Thank you so much 😊
16 januari 2026
Omdöme utan inbjudan
Received my sample request
Received my sample request. gave a good review but within an hour I’ve been sent email after email requesting reviews!!!! Leave me alone
13 januari 2026
Omdöme utan inbjudan
Svar från Britannia Rose
Thank you for letting us know, and I’m really sorry about this. The review request emails are automated, and clearly they were sent too frequently in your case. That’s not the experience we want anyone to have. I’ve flagged this so no further review emails are sent to you. Thank you for ordering a sample from us, and again, apologies for the inconvenience.
Excellent!
Excellent quick delivery and well packaged.
Would definitely buy from BR again.
9 januari 2026
Omdöme utan inbjudan
Some frustration but now resolved.
Misunderstanding over opening hours led to some frustration regarding a refund which was not completed. Hopefully this is now resolved.
29 december 2025
Omdöme utan inbjudan
Svar från Britannia Rose
Hi Sarah,
Thank you for your review and I’m sorry for the frustration this caused.
I can confirm that your refund has been issued. The delay was due to the Christmas and New Year holiday period, when both our office and banking processes were operating more slowly than usual.
Our office has been closed over the holidays and will reopen on the 5th of January, which is why you did not receive a response to calls or emails during this time. We appreciate this is not ideal and apologise for the lack of communication while we were closed.
If you have any further questions once we reopen, please do get back in touch and we will be happy to help.
Kind regards,
Britannia Rose Team
Very pleased
The whole process was quick and easy and the product was well made, well packages and arrived quickly.
22 december 2025
Omdöme utan inbjudan
Great selection and reliability
Great selection, quality and reliability. My roman blind fits perfectly and looks wonderful. Fortunately the fabric was still available; I had bought curtains 6 years ago and have re-used them in my new home.
21 december 2025
Omdöme utan inbjudan
Cushion cover
I ordered a cushion to match my Roman blinds. Very pleased, will be ordering another.
21 december 2025
Omdöme utan inbjudan
helpful staff and efficient processing…
helpful staff and efficient processing of order
5 december 2025
Omdöme utan inbjudan
Super website with huge selection of…
Super website with huge selection of fabrics to choose from. Very quick delivery of samples.
The new curtains in Chatsworth fabric look lovely and transform the room.
18 december 2025
Omdöme utan inbjudan
Happy customer
The curtains are beautiful ,well made with great attention to detail. Delivered via courier and very well packaged. Excellent service.
15 december 2025
Omdöme utan inbjudan
Great customer service
We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct.
There was a minor issue with the curtain pole but Britannia Rose rectified this very promptly and without any quibble. How a company deals with problems is often what sets them apart. Britannia Rose provided great customer service before, during and after sale and their products are great too
5 december 2025
Omdöme utan inbjudan
Quality product
Quality product, promptly delivered and user friendly website.
10 december 2025
Omdöme utan inbjudan
Gorgeous Fabrics and a Lovely Company.
I purchased a cushion and some material for one of our bedrooms, and both are absolutely beautiful. I was very spoilt for choice with so many gorgeous fabrics on offer! My order arrived very promptly and was packed carefully. The service was excellent all the way through. Thank you to everyone at Britannia Rose.
5 december 2025
Omdöme utan inbjudan
Overall great experience
Very happy with all aspects of ordering with Britannia Rose; easy to use website, quality materials, reasonable pricing, excellent correspondence, quick delivery - overall great experience
25 november 2025
Omdöme utan inbjudan
Beautiful blinds
Great fabric selection and quality. Blinds well made and easy to fit
28 november 2025
Omdöme utan inbjudan
Have purchased many cushion…
Have purchased many cushion covers...always perfect.
4 december 2025
Omdöme utan inbjudan
Awful
Ordered 2 fabric samples, only 1 arrived. I assumed the second one would follow but after 3 weeks I called Britannia Rose to be told it had been discontinued and was unavailable. No one had bothered to tell me this. Similarly, I later noticed I had been charged for both samples but again it was left to me to contact them to find out that yes, they were processing a refund for the missing sample. The communication has been appallingly bad, and the time I wasted meant that I'm now too late to get new curtains in time for Christmas in my newly decorated sitting room.
16 november 2025
Omdöme utan inbjudan
Svar från Britannia Rose
Hi Julie,
Thank you for your feedback and we are very sorry for the experience you had. You should have been informed straight away that the second fabric had been discontinued, and you should not have had to chase for an update or discover the issue yourself. We understand how frustrating that must have been, especially with your plans for Christmas.
We have checked your order and can confirm the refund for the unavailable sample has been processed.
If you would like to choose an alternative fabric, we will be happy to send you a replacement sample free of charge, with priority handling so there are no further delays.
We appreciate you taking the time to share what went wrong, and we are reviewing our internal checks to make sure discontinued items are flagged and communicated more clearly in future.
Kind regards,
Britannia Rose Customer Care
Exceptional Customer Service
Exceptional Customer Service. After contacting them I had a reply within no time and the problem was resolved straight away. 5 star Service.
17 november 2025
Omdöme utan inbjudan
I have used this business over the last…
I have used this business over the last 3 years. Huge array of samples that are easy to order. The materials are always exceptional and the workmanship second to none. Ordering easy from start to finish, I would not only highly recommend , but would not use any other company.
13 november 2025
Omdöme utan inbjudan
Ease of ordering
Curtains ordered easily, very accessible website, samples available.
Delighted with finished results and free cushion, great colour and quality.
17 november 2025
Omdöme utan inbjudan
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