the men were careful, quick and polite.Nothing was broken or otherwise damaged on unpacking. No complaints at all. We'll never move again having moved to a retirement flat but if we were to we wouldn'... Se mer
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Det här tycker kunderna
The team who moved us were utterly excellent. Marcus, Jason, and Derek were swift, cheerful, patient and careful throughout the move. They took time to listen to any concerns or questions we had and r... Se mer
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Britannia Reeves moved my mum this week and did a brilliant job. Lee, Darren and Jason were so professional, friendly, polite, careful, hardworking and diligent. They worked so well as a team and whe... Se mer
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They arrived on time, we took them round the house telling them what was going and what was staying and they simply got on with packing etc. We went out. When it was done, we checked the house and... Se mer
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Företagsinformation
Skrivet av företaget
Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help. Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning. Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly. For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning. For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators. We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations. We have 43
Kontaktuppgifter
10 Wells Place, RH1 3DR, Merstham, Storbritannien
- 0208 256 1735
- marketing@britannia-movers.co.uk
- britannia-movers.co.uk
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Britannia never use
The attitude of staff was appalling didnt return phone calls when they said they would
Damage to property during move
Ill equiped to handle large items safely and securely
Charged for services not provided
Will never use this company again
3 juli 2026
Omdöme utan inbjudan
Svar från Britannia Movers
Dear Mr Underwood,
We're very disappointed to hear your feedback, clearly this is not the type of response we are used to and we are therefore keen to investigate further. We would be extremely grateful if you could email us at customerrelations@britannia-movers.co.uk with the details of which Britannia office performed your move as well as the date(s) it took place. This will enable us to look into the matter and respond to you fully and provide an apology from those involved.
Thank you in advance.
Customer Relations
Britannia Movers
Cheerfulness,politeness and efficiency…
Cheerfulness,politeness and efficiency of the packing team of two and the same goes for the loading and unloading of our kit. We were surprised at the speed and efficiency of all parts of the operation.
8 juli 2026
Svar från Britannia Movers
Thank you for your review. We’re so glad to hear everything went smoothly. It’s great to know the team made the move easier for you. Wishing you all the best in your new home.
I was very impressed with the service I…
I was very impressed with the service I received from Britannia. They kept you informed right from the start to removal day. The 2 guys were pleasant and did a very good job with packing up.
I would recommend Britannia to anyone.
10 juli 2026
Svar från Britannia Movers
We are grateful to hear that overall your were impressed with your moving experience. We wish you all the best in your new home!
A relief!
I am very happy with the effort put into making my move an easy and comfortable transition. Everything was done with care and consideration, and communication was excellent throughout. I would happily recommend the team anytime.
7 juli 2026
Svar från Britannia Movers
Thank you for taking the time to provide us with your 5-star rating. It’s great to know the team made the move as smooth and comfortable as possible for you. Wishing you all the best in your new home.
Really helpful everything went so…
Really helpful everything went so smoothly put the furniture where we wanted it the boxes in the right rooms couldn’t be happier
8 juli 2026
Svar från Britannia Movers
Thank you for your review of our service. We’re so glad to hear everything went smoothly. Wishing you all the best in your new home.
the men were careful
the men were careful, quick and polite.Nothing was broken or otherwise damaged on unpacking. No complaints at all. We'll never move again having moved to a retirement flat but if we were to we wouldn't hesitate to use Britannia Movers. Thoroughly satisfied with our experience.
30 juni 2026
Svar från Britannia Movers
Thank you for your lovely review. We’re so glad to hear everything went smoothly. It’s great to know the team made the move easier for you. Wishing you all the best in your new home.
Perfect move whilst in hospital,
I unfortunately was in hospital unexpectedly for the moving days. My Daughters have nothing but praise for all Britannia staff. They were professional,friendly,
and helpful.
30 juni 2026
Svar från Britannia Movers
Thank you for taking the time to provide us with your 5-star review.
We trust that you are feeling much better now following your unexpected stay in hospital. We are delighted to hear that your daughters have nothing but praise for our team and are pleased that your move was able to proceed smoothly without adding further stress during what must have been a difficult time. We wish you every happiness in your new home.
We have MOVED
We had a good move , weather on the hot side but the 6 men who did the work done an excellent job nothing was too much trouble put everything where we asked for it to go , I know most removal firms do a great job and we don’t move very often but if we ever move again Britannia movers will be our first choice and wouldn’t hesitate to recommend them to anyone thank you regards Bob and Brenda capocci
25 juni 2026
Omdöme utan inbjudan
Svar från Britannia Movers
Many thanks for your high praise of the teams service! Its great to hear that they made your move as easy and as enjoyable as possible. If you do ever decide to move again, we would certainly be happy to assist. In the meantime we hope you enjoy the sunshine and heat (while it lasts) in your new home!
Moving to a Churchill retirement home…
Moving to a Churchill retirement home with Brittania was a stress free and pleasurable experience. This company is really on the ball when it comes to house moves. Their communication is excellent and their procedures are slick and professional. They broke the move into 2 parts, day 1 was packing and day 2 loading and delivery. I was delighted with the result and appreciate the hard work put in by the teams of movers from Alan Cook (Packing) and Harrison & Rowley (Loading and delivery)
3 juli 2026
Svar från Britannia Movers
Thank you for your lovely review. We’re so glad to hear everything went smoothly. It’s great to know the team’s from Britannia Alan Cook and Britannia Harrison & Rowley made the move easier for you. Wishing you all the best in your new home.
A seamless experience!
The experience was seamless - conveyancing can be tortuous with several in a chain but the admin and comms staff at Britannia Cestrian could not have been more flexible, patient and helpful.
Mal and Ben who oversaw our 2 day removal from the NW to the SW were excellent in quite unprecedented temperatures which involved not only considerable distances but the requirement for 2 vans since access was tight. I have no hesitation in recommending this company to future clients. Well Done.
28 juni 2026
Omdöme utan inbjudan
Svar från Britannia Movers
Thank you for your fantastic review and recommendation. We are delighted to hear that Britannia Cestrian's team helped make the process as smooth as possible and that Mal and Ben took such great care of your move. We will be sure to pass on your kind comments to them. We wish you all the very best in your new home!
We used Britannia Movers to relocate…
We used Britannia Movers to relocate our household belongings from the UK to the Seychelles. We were assured that our shipment would arrive within approximately eight weeks. Unfortunately, it has now been five months, and we are still without our furniture and personal belongings.
The lack of accountability and communication has been extremely disappointing. We have been left to manage without our possessions for months, which has resulted in significant additional expense and inconvenience as we've had to replace or rent essential items. Despite the substantial delay, Britannia Movers has not offered any compensation, practical assistance, or accepted responsibility for the impact this has had on us.
Moving internationally is already stressful, and we trusted Britannia Movers to deliver the service they promised. Instead, we have experienced months of uncertainty, financial loss, and frustration. Based on our experience, I would not recommend this company to anyone considering an international move.
2 februari 2026
Omdöme utan inbjudan
Svar från Britannia Movers
Thank you for your email. We are genuinely sorry to hear how frustrating this experience has been and appreciate the inconvenience of being without your belongings for such an extended period.
Having reviewed the file, I would like to clarify the sequence of events and explain the reasons for the delays.
Your shipment was collected on 30th January and 1st February 2026. After reviewing the packing list, our Seychelles agent advised on 5th February that several import permits were required before the shipment could be exported, including a Plant Import Permit for the wooden furniture, permits for the refrigerator and ice cream maker, an Ozone Permit where applicable, and clarification regarding the vitamins.
You promptly provided the requested information on 6th February, and on 13th February our Seychelles agent confirmed they had submitted the permit applications. As these permits were issued by the Seychelles authorities, we were reliant on both our destination agent and the relevant government departments for approval.
On 23rd March, the Seychelles authorities requested a revised packing list identifying all wooden items before issuing the Plant Import Permit. While the original information listed only a dining table and sideboard, as the process progressed further clarification identified a number of additional wooden items, including bedside units, shelving, desk components, tabletops, sofa feet and hangers.
To comply with these revised requirements, we had to locate and separate all affected items from storage, unwrap them, prepare them for fumigation, then rewrap and reload them after treatment. This involved significant additional warehouse handling, storage, labour and packing materials between February and May. Despite this, we did not charge you for any of these additional costs.
Once fumigation became necessary, we worked closely with the specialist contractor and our Seychelles agent to arrange the treatment as quickly as possible. Fumigation was confirmed on 29th April, with the earliest available appointments on 14th and 21st May, as two treatments were required.
Following completion of the fumigation, the certificate was issued and provided to the shipping line and our Seychelles agent. Only then could the container booking be authorised. The shipment was loaded on 29th May and sailed on the next available vessel on 6th June 2026.
Throughout this process, the shipment could not legally be exported until the required permits had been approved, fumigation completed and certification issued. At each stage, we progressed the shipment as soon as the necessary approvals were received.
We fully appreciate that the transit time was considerably longer than anticipated. The estimated transit time of approximately 55 days was based on a routine shipment where import approvals were obtained within normal timescales. Unfortunately, the additional import requirements imposed by the Seychelles authorities, together with the fumigation process, significantly extended the overall timeline.
We recognise the impact this has had on you and are sincerely sorry that your move did not progress as either you or we had hoped. Throughout, we worked with our overseas partners, the Seychelles authorities, the fumigation contractor and the shipping line to progress your shipment at the earliest opportunity.
With regard to your request for reimbursement of additional expenses, whilst we fully appreciate the inconvenience caused, the delays resulted from the import approval process and fumigation requirements imposed by the Seychelles authorities, matters that were outside our direct control. We are therefore unable to accept liability for the additional expenses incurred as a result of the extended transit time.
Thank you for your patience throughout what has undoubtedly been a difficult process, and please be assured that we have always acted to progress your shipment at the earliest possible opportunity.
Kind regards
Customer Relations
Friendly and Efficient
They arrived on time, we took them round the house telling them what was going and what was staying and they simply got on with packing etc. We went out. When it was done, we checked the house and all was fine
At our destination they unloaded, reassembled the furniture, put it where we wanted it, emptied and removed as many boxes as they could and that was it.
They were very friendly and efficient and extremely helpful.
17 juni 2026
Svar från Britannia Movers
Thank you for your lovely review. We’re so glad to hear everything went smoothly. It’s great to know the team’s friendliness and efficiency made the move easier for you. Wishing you all the best in your new home.
If I could rate higher than 5 stars I…
If I could rate higher than 5 stars I would!
Everyone I've spoken to has been absolutely brilliant. The guys on the day were great, all worked hard, put care into what they were doing and genuinly wanted to do it right. Price was cheapest from 4 quotes.
Don't bother with anyone else.
16 juni 2026
Omdöme utan inbjudan
Svar från Britannia Movers
Thank you for your fantastic feedback! We're delighted to hear that the team provided such a professional service. We'll be sure to pass on your kind words to them. Best wishes in your new home!
Fantastic service provided
The team that delivered were very professional and couldn't do enough to assist
19 juni 2026
Svar från Britannia Movers
Many thanks for your high praise and 5-star rating! Thank you for sharing, we wish you all the best in your new home!
Britannia Reeves moved my mum this week…
Britannia Reeves moved my mum this week and did a brilliant job. Lee, Darren and Jason were so professional, friendly, polite, careful, hardworking and diligent. They worked so well as a team and when problems occurred they worked together to find solutions. I could not speak more highly of them. Thank you guys!
15 juni 2026
Omdöme utan inbjudan
Svar från Britannia Movers
Thank you so much for taking the time to share your feedback. We are delighted to hear that Lee, Darren and Jason made your mother's move such a positive experience. We'll be sure to pass on your kind words to the team. We wish your mother all the best in her new home.
Brilliant company
Brilliant company, guys who moved us were amazing and worked so hard. Always polite and made the stress of a house move much less stressful.
9 juni 2026
Svar från Britannia Movers
We are very pleased to hear that the team were able to alleviate some of the stress of moving home for you. Thank you for choosing Britannia and for sharing your experience. Best wishes in your new home!
Excellence at its best
The team who moved us were utterly excellent. Marcus, Jason, and Derek were swift, cheerful, patient and careful throughout the move. They took time to listen to any concerns or questions we had and reassure us and guide us. They were brilliant too at unloading the vehicle and almost curated our living areas! The way they positioned the furniture- some items we have not moved as they'd spotted the best place to leave things! They were orderly and sequenced in their approach which added to the seamless move.
18 maj 2026
Omdöme utan inbjudan
Svar från Britannia Movers
Thank you so much for taking the time to share your feedback. We are delighted to hear that Marcus, Jason and Derek made your move such a positive experience. We'll be sure to pass on your kind words to the team. We wish you all the best in your new home.
Well organised efficient and friendly.
9 juni 2026
Svar från Britannia Movers
Thank you very much for you high praise, it's grately appreciated by the team. We wish you all the best in your new home!
Svar från Britannia Movers
Thank you for your 5-star review, its really appreciated! We are confident you will find everything once you have finished unpacking and have settled into your property. However, if you have any concerns, please kindly contact the branch you booked your move through and they will be happy to help. Best wishes in your new home!
Avoid this company at all cost
Avoid this company at all cost. Staff are lazy. Manager not very accomodating. I have move all my stuff from New Zealand to England and using this company paid a lot of money for packing and unpacking all stuff. Before the day of the delivery driver called me to deliver on that evening 8 told them no as they have a very massive lorry and a lot of houses with their cars around. They still asked me if i wanted them unpacked it i told them yes. In the morning after delivering it they look very reluctant to unpacked the boxes. I just asked them to unpacked three thats very important and then they go. Very lazy people i even tick no.2 if I need to refer them to somebody. Not at all with this company totally unacceptable very lazy. Before ai forget their Manager is totally useless man wanted to deliver the items even if you're not at home. I have posted live on facebook not recommending this Britannia Movers and all of the people can see that all boxes its not even unpacked even i pay for it . Good luck lazy company .
10 juni 2026
Omdöme utan inbjudan
Svar från Britannia Movers
Dear Jerrymie
We are sorry to receive your negative review and offer you our sincere apologies for being disappointed with the service provided. Having investigated the issues raised in your review with the imports team, we can confirm the following:
Your delivery was booked for the 5th June 2026 at 8am (traffic dependent), however when this was being arranged our Operations Manager informed you that the delivery crew may call you the day before delivery date if they were ahead of their schedule and able to offer you an earlier delivery option. On this occasion, we were in a position to be able to offer you an earlier delivery for the afternoon of the 4th June 2026 which you declined and opted to proceed with the original delivery at 8am on the 5th June 2026 to avoid the delivery vehicle causing any obstruction to your neighbours returning from work. Further to this, we would never attempt to carry out a delivery without prior confirmation that either you or a nominated representative would be present to receive it. We require access to your property for delivery and someone must be available to sign the delivery documentation upon receipt.
We apologise for any miscommunication concerning the arrangement of your delivery and apologise that it was not picked up that your delivery address was to a townhouse with your kitchen positioned on the 1st floor. Unfortunately, the American fridge freezer and large TV were too big to maneuver up to the 1st floor without damage so it was agreed to place these items in your garage.
With regards to the unpacking, the crew were scheduled to undertake the unpacking onto flat surfaces as part of your delivery, however on this occasion you only wanted 2 x TV’s, American fridge freezer and a speaker unpacked by the crew.
Should you wish to discuss your move further, please kindly email CustomerRelations@britannia-movers.co.uk and we will be happy to help you.
Kind regards
BMI Customer Relations
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