I contacted customer service to ask for a link to order a replacement meter/monitor for my BRITA Marisol water jug which is over 3 years old. Today I received an email saying they are sending me one,... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Another shout out to Babs for excellent customer service. I emailed to moan about deteriorating plastics and basically wanted the company to consider alternatives (stainless steel for example) in the... Se mer
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Excellent - had an issue where my flow device was leaking, believed it was the tap so they sent me a new tap. When that didnt fix the issue, they replaced the device as it was still under warranty! Ve... Se mer
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I am so impressed with their customer service. I contacted them this morning just after 10 regarding a broken lid on a water bottle. They replied very promptly, asking for information and were very... Se mer
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Företagsinformation
Skrivet av företaget
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Kontaktuppgifter
9 Granville Way, OX26 4JT, Bicester, Storbritannien
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent prompt polite customer…
Excellent prompt polite customer service thank you!!
7 juli 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi David,
Thank you for your kind words! We're delighted to hear that you received prompt and polite customer service. Your feedback means a lot to us and will be shared with the team.
Thank you for choosing BRITA, and we look forward to continuing to support you in the future.
Best wishes,
Team BRITACare
Pleased
Always helpful and A very quick turn around for replacement product.
20 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Kathryn
Thank you for your review. We're delighted to hear that you found our team helpful and that we were able to arrange a replacement so quickly for you. Providing excellent customer service is very important to us. If there's anything we could have done to make your experience a 5-star one, we'd love to hear your feedback. Thank you for choosing BRITA.
Team BRITACare
Free replacement indicator sent the…
Free replacement indicator sent the next day
7 juli 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi David
Thank you for your 5-star review.
We're delighted we could help and that your replacement indicator was dispatched so quickly. We appreciate your feedback and your support of BRITA. 😊
Team BRITACare
Amazing customer service
I was really impressed with the customer service! My enquiry was handled quickly and smoothly. It makes being a loyal customer even more enjoyable.
6 juli 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Zdenka
Thank you for your wonderful feedback. We're delighted to hear that your enquiry was handled quickly and smoothly. Knowing that our service helps make your experience as a loyal customer even more enjoyable means a lot to us. Thank you for your continued support! 😊
Team BRITACare
Excellent service
Quick and fast response from Babs in Customer Service. She has quickly resolved the issue and it’s hugely appreciated
6 juli 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Dave
Thank you for your wonderful feedback.
We're delighted to hear that Babs was able to resolve your issue quickly and provide the level of service you deserved. We'll be sure to pass your kind comments on to her, they'll mean a lot.
Team BRITACare
After sale Service
After sale customer service is excellent timely and quick.
5 juli 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Abdul
Thank you for your kind feedback. We're delighted to hear that you found our after-sales customer service timely and efficient.
We always strive to provide a 5-star experience, so if there was anything that prevented us from earning that extra star, we'd be grateful to hear your thoughts. Your feedback helps us continue to improve.
Thank you for choosing BRITA! 😊
Team BRITACare
Digital counter free replacement
Got replacement jug digital counter for free by post after contacting their customer service. Thank you very much
4 juli 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Val
Thank you for your kind feedback. We're delighted to hear that our customer service team was able to help and that you received your replacement digital counter. We really appreciate you taking the time to share your experience. 😊
Team BRITACare
Amazing bottle and great customer…
Wonderful bottle and great customer service. Babs is amazing, helped me sort out my query promptly. It’s not just a good looking bottle, it keeps the water cold all day long. Will definitely buy it again
3 juli 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Emily,
Thank you for your wonderful review! We're delighted to hear that you're enjoying your bottle and that it's keeping your water cold throughout the day.
We're especially pleased that Babs was able to assist you promptly with your query. Your kind words will certainly be passed on.
Thank you for choosing BRITA💙
Best wishes
Team BRITACare
A COUPLE OF WEEKS AGO I PURCHASED AN…
A COUPLE OF WEEKS AGO I PURCHASED AN XXL FILTER FOR MY FRIDGE , THE FILTER WORKS OKAY AND DOESN'T DRIP ,
I REGISTERED IT ON THE BRITA WEBSITE
I DO NOT NEED SPAM EMAILS EVERY 3 DAYS !
I DO NOT WANT SPAM EMAILS EVERY 3 DAYS !
THIS AMOUNT OF EMAILS IS RIDICULOUS
2 juli 2026
Omdöme utan inbjudan
Svar från BRITA UK
Thank you for your feedback. We're pleased to hear that you're happy with your filter, but we're sorry to learn that the frequency of our emails has caused frustration.
Please contact our customer service team with your details, and we'll be happy to review your marketing preferences and help ensure you're only receiving the updates you want.
Best wishes,
Team BRITACare
I purchased my Brita glass jug 2 years…
I purchased my Brita glass jug 2 years ago and registered the product as soon it arrived.
Last year, I had the problem with the light indicator but was replaced immediately; and then yesterday, I reported the broken outer vessel which suddenly shattered for maintenance but not mishandled and did not fall. The customer service made a prompt response again and is on the way to replace the product. The span of my reporting to the action given is recognizable.
I highly appreciate the service this company gives and their dedication to their loyal customers.
1 juli 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hello
Thank you for your kind review and for being a loyal BRITA customer.
We're delighted to hear that our Customer Service team was able to assist you promptly on both occasions. Providing excellent support is very important to us, and it's wonderful to know that our efforts have made a positive difference.
Thank you for your continued trust in BRITA, we truly appreciate your support.
Team BRITACare
Had an issue with the inner filter…
Had an issue with the inner filter turning green, Customer Services advised me to do a couple of procedures, to no avail.
On proof of purchase they kindly issued a new Marella jug, thanks to them I can now enjoy my freshly filtered water.
23 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi MrsDB
Thank you for your review.
We're sorry the troubleshooting steps didn't resolve the issue, but we're pleased our Customer Service team could help. While providing a replacement in these circumstances isn't our usual practice, we were glad to find a solution for you.
Enjoy your freshly filtered water, and thank you for choosing BRITA!
Team BRITACare
Outstanding customer service!
Outstanding customer service!
I contacted BRITA after accidentally breaking the glass jug of my Glass Filter Mug, expecting to buy a replacement. Instead, they sent me a new one free of charge, and it was shipped the next day. I didn't expect this at all.
Thank you, BRITA!
29 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hello
Thank you so much for your wonderful review. We're delighted to hear that our team could help following the accidental breakage of your Glass Filter Mug. Providing great customer service is very important to us, so it's fantastic to know we exceeded your expectations.
We hope you're enjoying your new replacement, and thank you for choosing BRITA.
Team BRITACare
Great support
Almost psychic customer service after initial enquiry about durable product already owned.
29 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Colin,
Thank you for your wonderful feedback! We're so pleased we could help following your enquiry. And thank you for choosing BRITA and for taking the time to share your experience.
Best wishes,
Team BRITACare
Excellent customer service
My indicator light on my jug stopped working after a few months of using the jug. The customer service was prompt, polite and efficient. A new indicator was sent out with no questions asked. I received the replacement today in the mail, not even 5 days later. Very impressed!
22 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Debbie,
Thank you so much for your lovely feedback! We're sorry to hear about the initial issue with your indicator, but we're really pleased our team could resolve this quickly for you.
It's great to hear your replacement arrived so promptly and that you had a positive experience with our customer service. We’ll be sure to share your kind comments with the team.
Thanks again for taking the time to share!
Best wishes,
Team BRITACare
Fast response to my email and sorted…
Fast response to my email and sorted the problem promptly.
25 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Roger,
Thank you for taking the time to review our service, it means a lot to us!
Best wishes,
Team BRITACare
Really really pleased with the service…
Really really pleased with the service from Brita UK. I had a complaint about the cartridge indicator on two of my water jugs - dealt with instantly. Thank you great service.
22 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Sandra,
Thank you so much for your kind feedback! We're really pleased to hear that your issue with the cartridge indicators was resolved quickly and that you were happy with the service provided.
We’ll be sure to share your comments with the team 😊
Best wishes,
Team BRITACare
BRITA spare parts
I never even new spare parts were available for a brita filter. I discovered this site and created an account. It was straight forward and easy. I requested the part I was missing and was amazed to receive an email a day later confirming they had already sent the part to me. I'm chuffed and cannot fault any part of the process.
23 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Clair,
Thank you so much for your lovely feedback!
We’re really pleased to hear you found the process so straightforward.
It’s great to know the site helped you discover this option, we’re always happy to support customers in getting the most out of their BRITA products.
Thanks again for taking the time to share your experience! 💙
Bets wishes,
Team BRITACare
The best customer service
The best customer service, I have received in many a while. Very prompt response to all of my emails, and to cap it all (excuse the pun) but the replacement cap that are sending is free of charge. I was fully expecting to pay for a replacement as it was me who broke it. More than happy to deal with BRITA again. Please keep up the good work and thank you
19 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Peter,
Thank you so much for your kind review! We're really pleased to hear that you had such a positive experience with our team and that everything was handled quickly and smoothly.
We loved the pun! 😊
We truly appreciate your support.
Best wishes,
Team BRITACare
Long refund timeline
I purchased an item which was unfortunately lost in transit. I appreciate this is not Brita's fault, however I have been told a refund was processed 9 days ago but it has not appeared in my bank. For contrast I received confirmation of a refund on a Monday and it was in my account on the Wednesday morning.
Brita are blaming my bank but keep telling me to wait longer. I called them today and they are telling me it is an international transfer and is coming from their website in Germany??? I have contacted the CEO who hasn't even bothered to reply.
I have raised a chargeback via my bank, let Brita pay the fee as far as I am concerned. I will never order from Brita direct again.
Update in light of the below request for information from Brita: I sent them an email as requested, they responded two days later basically telling me they have processed the refund, and to contact my bank. Don’t let them fool you into thinking that because they sent a message on here they want to help, because they don’t.
19 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Lee,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially with the delay in receiving your refund.
This is certainly not the level of service we aim to provide, and we’d like to look into this for you as a priority to get it resolved as quickly as possible.
Please could you contact us at enquiries@brita.net with your order details, and we’ll ensure this is raised with the relevant team and investigated promptly.
Thank you for bringing this to our attention.
Best wishes,
Team BRITACare
Great customer service
Great customer service. Messages answered quickly and a free replacement memo timer is on its way.
18 juni 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Simon,
Thank you for your kind review, we are so pleased you were happy with the service received by the team!
Best wishes,
Team BRITACare
Detta är Trustpilot
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