BRITA UK Omdömen 

needed a replacement part for a 3 way tap - dropped an email to customer services detailing what I wanted - 2 days later the item arrived in the post - now that's what I call exceptional service

Excellent speedy response

A few issues on Chat on their Website so I emailed them and within a short time I received a phone call from a lovely lady called Babs. She was very helpful. The product I was requiring spares for has been discontinued. However it can still be used without the battery but I need to note date when new Cartridge fitted. I mentioned the Cartridge doesn’t last so long but I have been purchasing the wrong one for hard water. It is for soft water areas. She very kindly told me which ones to purchase in future and as a “Goodwill” gesture is sending some free cartridges. It was so nice to speak to a voice I could clearly understand. A+ in my view

Great customer service

Happened to chance upon the fact that Brita replace the water filter indicator free of charge .. they did!! The response was super quick. Restores my faith they are an example of an honest business customer focused.

Had to contact brita about a replacement led indicator for my filter jug. Contacted me within 2 days for clarification of model. Dispatched that day. If only every company were this efficient.

Replacement valve - no fuss was made! A super engaged customer service team, who gave me what I needed quickly.

Customer service agent was Laura.

Thank you,
Rob.

When the battery died in my filter change light, they sent me a new one, no fuss, no charge. That was even though I had told them that the jug was at least 3 years old and so out of warranty.

Extremely helpful customer service and rapid response, with prompt delivery of replacement part. Thank you.

Bought a Brita Jug in Argos - the lid doesn't fit at all - can't return it as already used - of course lid is last thing to put on when you filter water. Disappointed.

Very happy with the service and quick response for sending a replacement

Excellent customer service well taken care of customer sorted out the issues rapidly.

Prompt reply and service. As usual

Requested a replacement part under guarantee and had wonderful communication servicere this. Replacement is on way with absolutely no hassle.

Needed a replacement indicator after the battery failed on an Amazon purchased kettle, email requested I needed a new one and they, without need for receipt, promptly sent one for no cost, great service.

Short description of the BRITA advertisement and pricing issue

BRITA advertises the BRITA mypure P1 tap with a “Was £444 – Now £249.99 (40% off)” promotion. They stated that this 40% discount would run until 30 April, after which the price would return to the “normal” market price.

However, the real situation is very different. The true market price of this product has been around £249.99 all year, without any increase to £444 at any point. I personally monitored this product for more than half a year because I was planning to buy it, and the price was always approximately £249.99.

BRITA told me that the promotion would end on 30 April and that the price would return to its standard level. But today, on 2 May, the price is still £249.99, the same as always, and the advertisement still shows the same “Was £444 – Now £249.99” discount.

This means the “£444” reference price appears to be artificially inflated, and the “40% off” discount is not genuine. It is simply a marketing tactic based on a price that does not reflect the real market value.

The product itself is good, but the marketing approach is extremely disappointing — it feels like a low‑level sales trick rather than the behaviour of a reputable company.

Paid £250 for a new Brita tap as the old one needed replacing. Chased up delivery with UK office and told I had to call Germany local call to check this out. Was informed it had been delivered and signed for. Explained I had not received it and could I have the photo of the signature and picture of the front door where it was delivered. The customer service was awful very unhelpful told to call parcel force myself and so it went on. They told me I couldnt have a replacement as it was under investagation. THe photo was not our front door and the signature not mine. The UK office were so helpful and after lengthy phone calls the matter was resvolved. THe UK office have taken up my complaint but product excellent but customer service in Germay dreadful.

Great service from Harriet and Laura, pity the battery cannot be replaced.

No issues at all. My query was dealt with swiftly, as within an hour and twenty-five minutes the replacement part was on its way.
That's why I've been using Brita for fifteen years.

They answered my e-mail request about a replacement timer for the BRITA water tank promptly. A new one, free of charge, was sent out and I received it within a few days.

Very quick response to a query about chlorine residue in filtered water