Bristow & Sutor Omdömen 825

This is a review for a member of staff.

Anah has been very helpful and actually helped me to understand the process and steps to take.

I have spoken to few people and have been mainly met with rude behaviour and shouting therefore it was a very nice change.

Following the outcome of my complaint regarding Bristow & Sutor and the subsequent ECB decision review process, serious concerns remain about how a CCJ-related conduct issue and enforcement activity were handled in relation to a vulnerable individual.

The complaint outcome acknowledged a breach relating to CCJ communication standards and recommended internal learning and apology. However, despite this, no financial remedy or meaningful corrective outcome has been provided in relation to the impact raised.

There are also unresolved concerns about the handling of enforcement activity during a period where the case was subject to a stated hold by the enforcement authority, as well as how that was assessed within the regulatory review process.

The matter has been escalated through the ECB review process and remains under ongoing consideration at senior level. Relevant stakeholders, including the local authority, have been made aware of the issues raised.

This review is shared in the context of wider public interest in enforcement standards, consistency of regulatory oversight, and the treatment of vulnerable individuals within enforcement processes.

Further updates will follow as responses are received.

This company uses bullying tactics and then even goes against what they have agreed with the local authority, and tries to gaslight you when you're on the phone with them and the local authority. Any local authority that is using these needs to stop and use a more ethical company

Absolutely no communication possible!
First letter was a final warning PAY NOW for a PCN 6 months ago that I wasn't even aware of, no one at the office can deal with it as it's "gone too far" (still first letter stage) try the Whatsapp number off the letter and get an AI response so no help whatsoever.
Paid £50 off the total of £355 which in itself is insane for driving through a toll that I wasn't even aware of and no previous letters. Debt then increased to £540 a month later!!
How do these people sleep at night, its disgusting.

We’ve had a shocking experience with this company that everyone should be aware of.

After receiving three unprofessional, grammatically incorrect text messages, which we initially ignored as spam, they escalated to threatening a bailiff visit with a reference number. At no point did they state what the debt was for.

Even their website was useless, showing a balance but no source. It wasn’t until we spent significant time trying to reach them that we spoke to a rude representative who tried to "give it large" until we challenged her. It then came to light that they were chasing the entirely wrong person. The debt belonged to a man with the same name in a different town.

The fact that they are willing to threaten people with bailiffs without performing basic due diligence is predatory. Luckily we were aware we had no debt and were able to withstand their threat's, but if they targeted someone elderly or vulnerable, that person could have been bullied into paying a debt that isn't theirs. Absolutely disgraceful.

These scumbags need to be stopped. They don’t care about your life and what they are putting people through financially. I understand that money is owed to the local scum the council but these lot are inhumane. Just want your money or add more costs and it’s really sad to see hard working Brits having to put up with these low life scum of a company that the law back. This country was supposed to be great. Nothing great about Britain anymore. Bunch of lemons the lot!!!

Awful. Keep contacting me about a bill that they’ve agreed is not mine and nothing to do with me. Absolutely laughable (if it was a laughing matter).

I had a bailiff coming to my house to remove the goods. I was asked to pay £590 by end of the day. I told Daniel that I did not have the money in full. I asked if I could do in instalments but he refused to listen to me. He insisted in coming to remove my goods. I called their office and was told the opportunity of paying in instalments is no longer available and I have to pay £590 in full or else they will be adding £110 every time they visit my house. Where do I get the money in full in this current economic climate. This company do not care about anyone. It’s heartbreaking.

Could not afford to pay my normal payment so asked to pay a lesser amount - refused. Explained that I had had to pay for a car repair to enable me to continue working they said no need to pay the amount owed today or expect further calls from baliffs - Surely this cannot be right

If I could score zero I would there scum of the earth this company. Bullys, thieves and have no care towards disabled people are rude aggressive and abusive. This company needs looking into urgently by the government but then again they are only do the same as what the government are doing to us. These scum should rot in hell. Let’s hope the owners don’t have a nasty accident a die !!!

Vile scum, is the only way I can describe them. They're very sneaky, they will do the legal minimum if at all to "contact" you and then rack up made up fees along the way. My second time dealing with them, this time I owed council tax which I had a payment plan set up with the council any way. I owed around £600 left and then I get a threatening letter from Bristow and sutor now saying I owe over £900.

On the letter it says you can set up a payment plan so I ring up and ask to do so as I've literally got £5 to my name until pay day. The ignoramus on the phone says I must pay the full amount immediately or bailiffs will come to my house. I then quote the letter they sent me and he gaslights me saying its not possible yet last time I dealt with them I was able to set up a payment plan.

When I was younger I messed around with credit like fool, so I have dealt with my fair share of debt collectors and contrary to popular opinion most of them are human and are willing to work with you to set up affordable payment plans. These guys have to be the most unprofessional, uncompassionate thugs I have ever had the pleasure of dealing with. Just read their other reviews, not disgruntled "clients" they go after the wrong people, add on fees for no good reason and will not be willing to help you in any way. Rather than helping me find an affordable payment plan I've now had to take out a payday loan with stupendous interest thus pushing me further in to debt.

Got a call from them at 7am on a Sunday morning to collect on a unpaid toll charge, toll charge was £4 and they charged be £623. They said they were at my business property at 7am on a Sunday morning, CCTV showed no one there. Complete liars.
My issue is, why would you go to a business address or call a business number at 7am on a Sunday morning.

These clowns are a law onto themselves.

RReceived the email nasty one well don't drive or own a car so so that's pointless lol client and myself have contacted you regarding the new repayments starting from 28th March ***and payment will be made on 20th March for the new repayments for £150 ***Every 4 weeks this been explained **but u choose ignore make threating outbursts viva email ** u broke the original payment agreement by 9 weeks not providing the correct document that's why I have arrears possibly **that isn't my problem. ..you customer service agent responsible for delay / not actively making the access to send the bar code within 7 days waited 9 weeks !!! So you tryed blaming postal service when it was ur department and customer service agent .... received notification email from the client dated 6th March which provides evidence regarding the new repayments going forward / and they contacted you .... Left lots of contact here but had no response probably this time but at least it's here in black and white **

Out of all the debt collection agencies I have encountered, Bristow & Sutor is by far the worst. They are unnecessarily aggressive and show zero regard for personal circumstances. Unlike other agencies that work with you to find a sustainable payment solution, this company relies on threats and bullying tactics to demand immediate payment regardless of the impact on the debtor.

The irony is that while they are aggressive in demanding money, their systems are completely backwards. They make it incredibly difficult to actually pay: you are required to have a reference number, yet the number they provide doesn't work on their website. When you try to call to resolve the issue, no one answers. This leaves you in a stressful limbo, waiting for a bailiff to show up at your door for a debt you are actively trying to settle.

The fact that so many local councils, such as Oxfordshire County Council continue to employ such a poorly run, predatory company is a damning reflection of those councils’ own values. Avoid dealing with them if you have any other choice.

Absolute robbers- £428 for a missed £3.50 Toll charge should be ashamed clamping my car and refusing to remove clap until payment was made! Absolute bullies!!!!
Should not be allowed by law!

on 21 sep 2025 apparently I had not paid a daily charge zone but i had never been to this area specified. Silvertown. The photo of the car reg was not not clear unable to read.
they sent original bill to an old address so I knew nothing of this until they did their job and found our new address letter dated 5 march 26 arrived 7 march.
claiming it is my fault for not changing address on v5 car.
I called to disguss this with Gareth, passed the security he went into how much is owed. My reply "I would like to talk about why you sent to the wrong address. before i finished he rudely loudly and aggressively interrupted talking over me, My reply excuse me can i finish what i was saying , his reply " if you are going to be rude i will stop this call and i will increase the bill and the cari dealt with such for collection. No I am not being rude i would like to ask why you did not find correct address. he hung up. I called back spoke with Chris who spoke just as aggressively pay or collection.
Never have i dealt with such rude obnoxious company.
Highly recommend this company should learn manners respect or close down

This review is specially regarding my experience with an agent called Benjamin - DCO, via live chat, on 6th March.

Previous to this interaction, I found the other members of staff to be rude, pressurising and unhelpful.

Benjamin was the opposite of this. Firstly, he helped me to revise my payment plan, ensuring I could afford what was agreed to. He did this is a professional, polite and reassuring manner. He has been the only positive experience I have had whilst speaking to a member of staff here.

I hope this feedback is passed onto you, because you've genuinely been brilliant 👏

Absolutely awful company to deal with I attended a funeral of close family member and forgot to pay the dartford charge which is fine I except and would pay the fine however I never received any letters for any fines untill this company leave threatening letters on my car claiming it was clamped which it wasnt, I call and explain im appealing the extra charges as ive not received post from royal mail the rudeness and aggressiveness I received was awful the lady on the phone even told me I either pay in full or have my car taken and then proceeded to hang up on me. Fast forward 6 months I lost the appeal so I call up to ask for a payment plan as im not in a financial position to pay a large sum of money out I was told no they dont do payment plans I either pay in full by 24 hours or my car will be taken yet when I look online payment plans are an option so I was totally lied to! This company is horrific no compassion no willingness to help just lies and threats to force money out of you its disgraceful and needs to be investigated I dont know how these people live with themselves being rude and threatening people on a daily basis

Genuinely has to be the worst enforcement company in the uk , there staff that man the phones have no manners or empathy and clearly have something better to do hence why they rush you off the phone ,they say all calls are recorded but the way the staff feel comfortable to be rude clearly shows this is not true , this company does not care about situations or circumstances they just want their money.