Bridge Omdömen 

I received my pay through a USD account on the 1TCH platform, which uses Bridge for its payment services. To open the account, I accepted Bridge's Terms of Service and completed its identity verification.

On October 27, 2026, a $13,512 ACH payment for my contract work arrived. Two smaller deposits from the same client had gone through normally. This one has stayed at "processing", and it has been neither credited to me nor returned, as far as I can see.

1TCH told me the payment was under review by Bridge. Later it said the transaction was rejected because a request for information wasn't answered in time. I never received that request. 1TCH has also said the funds will be returned to the sender, but has given me no date or trace number.

When I asked Bridge for help, I was told to contact the platform. Bridge then told me it has "no direct relationship with end users" and can't confirm details or start a return. But Bridge's own documentation says customers with a USD account must accept its terms and complete verification. So the platform points to Bridge, and Bridge points to the platform.

Bridge has since told me that a team member is handling my case. All I have received since then is the same standard message, with no status, return date or trace number.

I don't know where my money is, and no one will tell me. In my opinion, a payments provider should give a person whose money it handles a clear status and a way to reach someone who can act. Without that, people like me are left with nowhere to turn. I have offered to provide my contract and payment records at any time.

I will update this review if the money is returned.

Je souhaite partager mon expérience concernant la gestion de mon remboursement par Bridge dans le cadre de mon dossier avec Flowxi SA.

D’après les informations qui m’ont été communiquées, c’est Bridge qui a effectué le remboursement pour le compte de Flowxi. Pourtant, cela fait maintenant 5 mois que j’attends et je n’ai toujours pas reçu les fonds concernés.

Depuis plusieurs mois, je demande simplement des informations permettant de retrouver et de tracer cette opération : confirmation du virement, référence bancaire, preuve d’exécution ou tout autre élément permettant à ma banque de vérifier où se trouvent les fonds.

Malheureusement, malgré mes nombreuses demandes et relances, Bridge refuse de me fournir des informations suffisamment précises et me renvoie vers Flowxi, alors même que Flowxi ne répond plus à mes e-mails.

Après 5 mois d’attente, je trouve cette situation particulièrement préoccupante. Si Bridge a bien exécuté ce remboursement, je ne comprends pas pourquoi il est si difficile d’obtenir une preuve claire, complète et vérifiable de l’opération.

Je demande donc à Bridge de prendre ce dossier au sérieux, de me fournir les références complètes du remboursement et de m’aider concrètement à localiser les fonds.

Je souhaite simplement obtenir de la transparence, des preuves et une solution définitive à une situation qui dure depuis maintenant 5 mois.

I user their APIs and everytime one of my customers try to receive funds in EUR, its rejected due to 3rd party! I don't understand he should transfer money to himself or what! so stupid bad company.

I am extremely disappointed with this service.

I sent a payment from my personal bank account to my account under the same name, yet the funds have still not been credited. Despite providing all the required transaction details and reference, there has been no clear explanation or resolution.

The delay has been frustrating and stressful, especially given the lack of meaningful communication or urgency in resolving the issue. My money is effectively stuck with no proper update or timeline provided.

I am now forced to escalate the matter further and consider formal action if the situation is not resolved quickly. I would advise others to be cautious until there is a clear improvement in how payments and customer support are handled.