The first box of beer had some heavily dented cans, although the beer was good. The second box hasn't arrived yet. Both of these things are the result of Evri. I would happily pay another £2 or so t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Browser do a great job in sorting monthly subscription beer boxes from really good breweries. The resident breweries and rotating monthly guests offer a great choice of different styles. Customer serv... Se mer
Företaget har svarat
As a YouTube Beer Channel I get sent a lot of free beers to sample from breweries all across the world as part of my "Job". Brewser has been a subscription I actually pay for every month, for at least... Se mer
Företaget har svarat
I have only recently joined this subscription but I’m already massively impressed. The value of a box of Arbor considering they are pint cans was great. I also received amazing customer service from A... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.
Kontaktuppgifter
Brewser HQ, LL28, Colwyn Bay, Storbritannien
- hello@brewser.beer
- brewser.beer
4,6
Utmärkt
765 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brewser 2.0 is terrible
Brewser 2.0 is terrible, the worst website to navigate. Cannot line up breweries months in advance unlike before. Been delivered a brewery that you have sent me before. All in all this is terrible and I will not be using ever again. That is once you delete my account as I am unable to on your site.
17 augusti 2025
Omdöme utan inbjudan
Svar från Brewser
Hi Nick,
Thank you for taking the time to share your feedback - we’re sorry to hear that Brewser 2.0 hasn’t met your expectations. We have made some big improvements, including a smoother Shopify interface, better value for money, and an even wider variety of breweries of the year.
We completely understand how much our subscribers enjoy being able to line up boxes months in advance, and we’re pleased to let you know this feature is currently being rebuilt and will be back soon.
Looking at your account, the box you received was from Dark Revolution, one of our original Discovery Breweries back in July 2023. Since then, this box has become so popular that we decided to feature it again two years later. While we appreciate it can be disappointing to receive the same brewery twice, this has only happened once in two years - and the beers themselves were entirely new compared to your original box.
We really value your long-time support of Brewser and hope we’ll have the chance to welcome you back in the future.
Brewser.beer always delivers great…
Brewser.beer always delivers great service and an awesome mix of beers from top breweries. Every box is a surprise—always something new and tasty. Highly recommend for anyone who loves trying different craft beers!
14 juni 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Alex, thanks for taking the time to leave a review. As a small business it really helps. We are thrilled to hear that your enjoying the service from us and of course the beer 🍻. Thanks for your support!
If you use Evri, you get a 1 star review
I have given them a one star review purely on the basis that they use Evri for their delivery service. Evri are the absolute pits
17 mars 2025
Omdöme utan inbjudan
Svar från Brewser
Hi Martin. We are sorry to hear that your personal experience with Evri has not been good. Shipping issues are out of out our control, but will always get you a replacement box if a courier losses or damges yours. Just simply reach out on the help widget and we will take care of you. Taking into account the volume of boxes we put through Evri the delivery rate is very high. We also use DHL for the majority of our deliveries. Cheers
Cracking Beer Sub Company THE BEST IMO
Been a member for a good while now, selection is incredible, amazing deals and some top notch breweries and some little gems on the discovery boxes, have to say he Customer service is second to NONE, never a problem for these guys
26 juni 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Garry! Thank you for taking the time to leave your review, we really appreciate it. We a very pleased to hear that Brewser is working well for you and you are happy with the choice of breweries we have on the platform. Thank you for your kind comments on our customer service. As a small team feedback and review like this help us a great deal. Thanks fir choosing Brewser!
Father's day beer box
Father's day beer box! I brought this 2.5 weeks before Father's day with the website stating "delivered in time for Father's day". I hadn't heard anything between the order confirmation email and the Saturday before Father's day which was when I was worried about the delivery so messaged on Instagram as there is no email address available. Still nothing by late Saturday so I found that an Oliver Morgan was one of the owners so also messaged him directly. I've chased both of these contacts with no reply still and so would suggest avoiding the company. The box arrived on Monday afternoon which is all well and good but I felt bad explaining to my dad on the day that I had infact brought him something but that it just hadn't turned up. Such a shame as his birthday is coming up in August and a beer subscription could have been an ideal gift that I could have continued each year (he is a hard person to buy for). I wondered if they have anything to do with Bier company/Bier Nuts as we had a very similar issue with a beer themed Christmas advent calendar from them a few years ago. Bottom line would be to use them with caution from my perspective, maybe the subscriptions are their focus with these one of purchases at the bottom of their attention but ether way a very disappointing experience from supposedly the UKs best.
15 juni 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Ian, We are very sorry that your Father's Day box arrived a day later than promised. We arranged for these boxes to be collected from the brewery to ensure they would make it to their destinations on time. I can confirm that your box was collected on time and due to a label re print picked up a delay at the Evri Hub which sadly is out of our control. Your Instagram message to us went into our Request message folder and this is why it was not seen. Having also spoken with Olly he confirms that the message you sent to him also went into his Request folder as you are not connected with each other. As a small team and business, customer service is something we consider to be a top priority. We have a HELP widget on the website which is monitored daily and in most cases we will respond and resolve in the same day. We are sorry that your message got missed, and again that your box arrived a day late.
Excellent beer and service!
I've been a member for a few months now and the monthly craft beers have been really excellent, much better than other beer clubs I've been in in the past. Plus their customer service seems really great too. My last month's delivery never arrived when the shipping company claimed it had, and Ash sorted it out for me quickly without any hassle, and a replacement case was soon on my doorstep.
11 juni 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Steve, We’re delighted to hear that you are having a great experience with Brewser and that we could help resolve your issue. Your feedback means a lot to us, We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Quick service
Had an incorrect delivery that was investigated and rectified within a working day
22 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hi Simon, thanks for taking the time to leave a review. We are pleased that we were able to get the issue resolved quickly for you. Thanks for choosing Brewser!
Needed assistance on a refund and the…
Needed assistance on a refund and the reply was super quick, helpful and friendly service. An excellent company to deal with if you have any issues at all.
22 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hi David, thank you for taking the time to leave your review. We are pleased that we were able to resolve the issue quickly for you. Thank you for your kind words, and for choosing Brewser!
The Best Beer Subscription Service
I’ve been using Brewser since they got started and absolutely love it. The idea is genius, being able to buy beer from breweries all over the UK through one simple website is a lot of fun and so easy. But beyond that their customer service is exceptional. Any issues or questions I’ve had have been answered above and beyond my expectations. A truly fantastic business
21 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Andrew, thank you for taking the time to leave a review. We are so pleased that you are enjoying the platform and we thank you for you for being a long term loyal subscriber. Thank you also for your kind words about our service!
They really know what it's about.
Thought I'd buy a Cloudwater X Collab box to see what all the fuss was about and am really impressed! Not a single dud or filler in the selection. Excellent ordering experience and superlative service from the Brewser gang. Beer52 could learn a thing or two from these guys.
5 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Alpesh! Thanks for taking the time to leave your review. We are thrilled that you have jumped on board and happy with everything so far. Thanks for your support and choosing Brewser!
Great beer subscription
Having been underwhelmed by previous beer subscriptions, I gave Brewser a go. Over the last 14 months I have enjoyed the highest quality craft beer available. The team are responsive and helpful with any queries. I look forward to many more beers in the future.
24 april 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Gordon. Thank you for choosing us over the competition. We are thrilled that all is working well for you and we are grateful for you being with us for such a long period of time.
Great way to dis over new beers and…
Great way to dis over new beers and breweries.
Easy to pause for a month or 2 and any issues are always solved promptly and pleasantly
21 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey David. Thanks for taking the time to leave your review. Pleased to hear that your happy with the service and all is working well for you. Thanks for choosing Brewser!
Great service
Great service, great delivery, great beer selection with lots of flexabilty. What can I say but give them a go. If you love beer you won't regret it.
21 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Alan, Thanks for the review and for recommending us. Truly means a great deal to us. Thanks for choosing Brewser!
I’ve been a Brewser subscriber for…
I’ve been a Brewser subscriber for nearly 3 years. The service these guys offer is second to none! Independant Craft Beer delivered straight to your door in a well put together plan. Super easy to change/cancel/pause. They have unbelievable customer service any issues are dealt with in a quick and professional manner. If you’re after a beer subscription this is the one!
21 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Dan! Firstly thank you for your commitment to us over these years. We truly appreciate you. We are thrilled to know that all is working well for you, and pleased to hear that we have been able to resolve any issues for you. Thanks for choosing Brewser!
The UK’s best Craft Beer subscription service
Been using Brewser for nearly 2 years now. For me, there is no better beer subscription service out there. An unbeatable selection of breweries available at great prices, all packaged up in an easy to use web service, that lets me pause, cancel or change my subscription without fuss.
It’s clear to me Brewser care about each of the breweries on their service, I’ve found so many incredible breweries across the country and fallen in love with the Craft Beer scene because of it.
21 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Luke! Firstly thank you for your commitment to us over these years. We truly appreciate you. We are thrilled to know that all is working well for you, and pleased to hear that we have been able to help you discover new breweries. Thanks for choosing Brewser!
Brewser - a great way to discover craft beer
Brewser is a brilliant way for fans of craft beer to discover new breweries from all over the UK.
I have found the range of products varied and generally of excellent quality and value.
Moreover, any small issues I have had have always been dealt with in a friendly, professional manner.
13 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Joe, thanks for taking the time to leave this review. We are thrilled that Brewser is working great for you and you are happy with your subscription. Also pleased to hear that we have always been able to offer you excellent customer service when needed. Thanks for choosing Brewser!
Great company
Great company, quick to sort out any problems with your monthly beers (not that there is usually any problems) Great service and generally nice people.
7 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Mark, Thanks for taking the time to leave a review. We are thrilled to hear that you are happy with Brewser. We really appreciate your kind words and for choosing us.
Love Brewser
Love Brewser, great way to get great craft beer, every box so far has been a winner .
Fantastic customer service as well.
Highly recommend.
8 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Ian, We’re delighted to hear that you are having a great experience with Brewser. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. Thanks once again for choosing Brewser!
Great customer service from Brewser
Great customer service from Brewser. If ever I have a query they are very prompt to respond. Excellent selection of breweries to choose from and we've sampled some really great beers. Support small companies and breweries with a subscription.
8 maj 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Nicole, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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