The first box of beer had some heavily dented cans, although the beer was good. The second box hasn't arrived yet. Both of these things are the result of Evri. I would happily pay another £2 or so t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Browser do a great job in sorting monthly subscription beer boxes from really good breweries. The resident breweries and rotating monthly guests offer a great choice of different styles. Customer serv... Se mer
Företaget har svarat
As a YouTube Beer Channel I get sent a lot of free beers to sample from breweries all across the world as part of my "Job". Brewser has been a subscription I actually pay for every month, for at least... Se mer
Företaget har svarat
I have only recently joined this subscription but I’m already massively impressed. The value of a box of Arbor considering they are pint cans was great. I also received amazing customer service from A... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.
Kontaktuppgifter
Brewser HQ, LL28, Colwyn Bay, Storbritannien
- hello@brewser.beer
- brewser.beer
4,6
Utmärkt
765 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had a problem with my delivery that was…
Had a problem with my delivery that was no fault of the Brewer team, they replied quickly and sent out a replacement box the next week
20 mars 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Richard, Thanks for taking the time to leave your review. Very pleased to have been able to get you a replacement box on the way to you and beers in your fridge. Thanks for choosing Brewser!
Good variety of breweries I’d not heard…
Good variety of breweries I’d not heard of. Tech support very caring. Ash wasn’t going to stop until he’d solved my problem.
19 mars 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Neil, Thank you for leaving your review. So pleased to heart that your happy with the variety of breweries on offer here at Brewser. And pleased to have been able to offer you the support and get you sorted. Thanks for choosing Brewser!
Great value and amazing service
Great value and amazing service, I am happy to recommend Brewser to anyone looking for an interesting selection of beers every month.
9 mars 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Mick, Thanks for taking the time to leave a review. Happy to hear all is working well for you and that you are enjoying Brewser. Thanks for recommending us!
They actually care
Responsive, caring customer service to fix problems, and the beers are great too.
13 februari 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Chris,
Thanks for taking the time to leave a review. Pleased to hear we could get things sorted nice and quickly. Also great to hear that your enjoying the beers. Thanks for choosing Brewser.
Excellent
The range of beers is very good and the discovery boxes have a good range. Customer service was quick and friendly and sorted my queston within minutes.
12 februari 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Andrew, thank you for taking the time to leave your review. Thrilled to hear that the offering of breweries is good and that the range of beers you have been getting is to your liking. Customer service is something we are very proud of here at Brewser and pleased to know we were able to resolve your issue promptly. Thanks for choosing Brewser!
The best beer subscription service in the Uk
The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who represent the cutting edge of UK craft. If you ever have any issues (when you've ordered as much beer from them as I have over the years something is bound to go wrong at some point) Ash and Olly are always on hand solving issues promptly and satisfactorily. If you're ever overwhelmed by the choice on the site too then they'll be able to point you in the right direction.
26 januari 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Matthew, thanks for taking the time to leave your review. We are thrilled to hear that the Brewser experience is working for you and you are happy with the service. Thank you for your kind words and loyal support and trust!
Super customer service
Had a small issue with my order and got a reply literally immediately with a resolution. Looking forward to getting stuck into my beers!
20 januari 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Paddy, thanks for taking the time to leave a review. Our customer service is something we pride ourselves on, and very pleased to hear that your issue was resolved quickly and effectively. Thanks for choosing Brewser!
Quality of beers available is…
Quality of beers available is excellent. Range of breweries great and I have had no problems with delivery. Two minor gripes. The new website is not as intuitive as the previous and fewer breweries available all the time. Not happy when breweries include AF beers in mixed cases.
20 januari 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Ian, thanks for taking the time to leave your review. Pleased to hear all is working well for you. Feedback such as website usability is very useful and taken onboard. We will be making regular updates and refinements to ensure that its as user friendly as possible.
Our selection changes each month to allow us to work more closely with breweries, giving them the opportunity to offer an incredible box of beer for our subscribers, often focused around special releases, birthday celebrations, or themed boxes.
Top beer choice and easy to use website
Have used brewser for over 6 months now. Always good beer choices and reliable delivery. If you want to pause a month you can which I find a great option as I sometimes don’t drink all the beer in time
10 september 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Jon, Appreciate you taking the time to leave a review. We are pleased to hear that your happy with the service and all is working well for you. Great to hear. Thanks for choosing Brewser!
brewserV2 still works - hopefully choice will improve
With BrewserV2 the selection is not as good as it was and web site is a bit weird. But there's usually something interesting to buy. If you don't pick your own case you get a random selection which some people will be happy with but not if you have specific tastes.
13 januari 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Ian, thank you for taking the time to leave your review! Our selection changes each month to allow us to work more closely with breweries, giving them the opportunity to offer an incredible box of beer for our subscribers, often focused around special releases, birthday celebrations, or themed boxes.
We’re glad to hear that you’re finding something you’re interested in each month. Thanks again for choosing Brewser!
Everything you need in beer
Superb, customer-focused and brewery supporting subscription service. Constantly rotating beer selection where you can have superb choice with high degree of confidence the beer is going to be amazing. Have been a subscriber for a long time and this is so much better than all other options out there in my opinion.
19 december 2025
Omdöme utan inbjudan
Svar från Brewser
Hi Wayne, Thank you so much for taking the time to leave your review. We are thrilled to hear that your whole Brewser experience is working great for you. We appreciate your long standing support. Thanks for choosing Brewser.
Great customer service
Great customer service, and really friendly. The product and the beer is brilliant. Really recommend Brewser
12 januari 2026
Omdöme utan inbjudan
Svar från Brewser
Hey James, Thanks for taking the time to leave your review. These really do help us. Pleased yo hear that your enjoying the beers from us and that our customer service has been able to get you sorted. Thanks for choosing Brewser!
Really great customer service from…
Really great customer service from experience. I ordered a certain box and then realised it was the wrong one and wanted to change it. The team kindly changed the order to what I needed.
13 januari 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Anita, thanks for your review. It was a pleasure to have been able to get that box swapped fro you before final processing. Thanks for choosing Brewser!
Top beer subscription club
Have been with Brewser for some time now and I find it to be the best beer subscription service around. I really like their model whereby you buy a range of beers from one specific brewery at a time, rather than single cans from multiple breweries (where I find you tend to get lots of "filler").
They've produced some really innovative special boxes - like the recent blind tasting Project X box - and they regularly include some great collabs between breweries.
I've interacted with customer services a few times and their response is always quick, polite and very helpful - so a special shout out to Ash for that!
Would definitely recommend to any beer enthusiast 🙂
1 januari 2026
Omdöme utan inbjudan
Svar från Brewser
Hey Phil, Thank you for your kind words. We are thrilled to hear your experience is nothing but positive. Also very pleased to hear that any issues you have had have been resolved quickly and effectively for you. Thanks for reccomending and choosing Brewser!
Loving Brewser
Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the concept of supporting various UK breweries, and offering a full range of their available beer styles is brilliant. Keep up the good work
31 december 2025
Omdöme utan inbjudan
Svar från Brewser
Hey David, thank you so much for taking the time to leave your review. We are thrilled to hear that your experience over the last 12 months has been positive, and pleased to hear that our customer service team have been able to get any issues resolved quickly. Thanks for the support!
Fantastic company to deal with
Fantastic company to deal with. Customer Service is always quick and efficient. And the beers are (mostly) outstanding. I can't see myself cancelling the subscription any time soon. Decent beers at the end of every month, what more could a man want...
31 december 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Mickael, Thank you so much for taking the time to leave your kind review. We are thrilled to hear that you are enjoying your subscription & beers. Thank you also for sharing your great experience regarding our customer service!
Excellent Customer Service
Excellent Customer Service
My packages were (unsurprisingly) lost by Evri, but Ash was super helpful and had replacements sent out immediately. Really good communication throughout. And excellent beers at the end.
18 december 2025
Omdöme utan inbjudan
Svar från Brewser
Hey. Thanks for taking the time to leave your review. Pleasure to have been able to get the issue resolved quickly and easily for you. Thanks for choosing Brewser.
Good Response
Having had last months Surprise Box sent back to the brewery , damaged, by Evri and not receiving a replacement I tried to contact Brewser. I had no luck because the Help button on their Website was not working. Eventually, Brewser got it fixed and I spoke with Ash. Within half an hour he had arranged for me to get two Surprise Boxes this month. Thank you, Ash
12 december 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Kevin, Pleased to have ben able to get the issue resolved quickly for you, and beers on the way! Thanks for taking the time to leave your review. Much appreciated!
Never got my order
Ordered a box of beers on the 9th of December not turned up as of yet emailed the company no response at all
All I want is a refund as I'm clearly not getting my parcel as it was a Christmas box I will not be using this company again.
9 december 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Marie, Really sorry about this. We were out of office for the Christmas period and not able to respond. We always get a response to customers same day, and issue resolved. As i have explained in my email to you your package was lost in transit. This is very rare but on occasions happens. Really sorry once again.
Brewser staff
The staff at brewser are particularly helpful . Ash creative and customer executive went out of his way to help me twice by ringing me up to help me with ordering issues (mainly me) and to order extra beers would highly recommend this service been with them for two years plus now 😀
18 december 2025
Omdöme utan inbjudan
Svar från Brewser
Hey Tom, Really pleased to have been able to get this issue sorted and beer with you in time for Christmas. Appreciate you taken the time to leave a review! Thanks for choosing Brewser!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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