Brett/Robinson Vacation Rentals Omdömen 1 236

Easy access to beach was a plus!
We reserved 1 BR condo that sleeps 4... we had 4 people on reservation. There were no linens/pillows/blankets for the sofa sleeper. When we finally received the sheets/pillowcase the NEXT day, we were informed they were out of pillows and we were not given a blanket. Not impressed with that at all. Should be stocked in condo just like it is everywhere else we’ve been for the last 13 years.

I wanted to get away for a quick three day vacation last week. Something quiet and convenient. Coming from Huntsville Alabama. So I booked this room at Phenix 4 room 3035 third floor. It was right above the swimming pool and the gates that led out from the resort out to the beach. I wasn't there very long before I realized this was the wrong room for me. The pool was very loud. But the part that was very annoying for the whole stay was the gate that was constantly being slammed every time someone went out to the beach every 15 seconds all day. All this Resort had to do is put a spring on the gate where it would not slam loud. There were three gates outside of my balcony one leading to the beach two leading to the swimming pool all three slams every 15 seconds very annoying was a very bad weekend. Until I decided to leave a extra date after asking the hotel front desk to to move me or fix the gate or move me neither was done. The ceiling fan inside the master suite had a very loud knocking sound that would start over in the middle of the night, so had to just turn off each night.

We vacationed to Orange Beach 7/26-7/29 staying in Pheonix 2 room 2053. Definitely not up to par. The master bathroom sink did not have any hot water & the sink would back up due to drainage issues.
The room was not cleaned well especially master bedroom/bathroom. Still sand all over floor. The linen in the 2nd bedroom was very hard & starchy feeling! The table on the balcony was very dirty & had not been cleaned in probably months by looking at it. Very dissatisfied with room! Never had any complaints when staying in a Pheonix room but this one I would not recommend spending your money on. Expensive room for the condition it was in!!

Also, I sent an email to Brett Robinson regarding my complaints & no one from their office has reached out with a reply. Bad customer service!

Everything was great. Easy access and a lot of fun

Always a great beach vacation! Have stayed in one of the Phoenix condos since my kids were little, and we’re heading to Phoenix V in a little over a week! Can’t wait!!!

The accomodations were beautiful. Everything was clean and organized. We enjoyed our stay there and would stay there again.

My first vacation ever! Could not have asked for a better stay, I will be back next year!

Very nice stay in a well-maintained condo. First class property, pool and lazy river are awesome. We would love to comeback sometime, wish they had two bedrooms units

Staff was excellent. Room was excellent, everything I had hoped it to be. For the size of the building we were in it didn’t seem crowded at all. Lots of pool space and lazy river with slide was a hit with the kids. Got to get up early to get a close spot on the beach next to resort. Perfect location in between Orange Beach and Gulf Shores. Definitely will bring the family back. Utilized all sleeping space with our 12 guest!!

The condo exceeded our expectations & we had a wonderful time.

My husband and I took our daughters, daughter-in-law, and granddaughters to the beach. We've done this for several years and have always enjoyed it. This may have been the best yet!
We had a great experience...professional, helpful booking through a person on the phone at Brett Robinson, who helped me find a 4 bedroom, 4 bathroom condo with easy access from the parking garage; easy check-in; clean, comfortable, spacious, beautiful condo...We've booked through BR many times. We've also tried other ways. We prefer BR.

This was a great place to stay. We loved the condo and everyone was super nice.

Very good experience loved the rooms we booked two condos and had a every good time.

We rented from Brett/Robinson before and were happy with the ease and professionalism they offer in renting properties. This property was no exception. We rented for a family get getaway. Coming from different states. The condo was as described in every way. We had plenty of room to mingle and reminisce. We enjoyed looking at the ocean every hour. We ate breakfast and dinner on the patio. There were enough kitchen appliances, place settings, and utensils for any type of cooking you prepared. You did have to buy or bring spices, condiments, and recipes from home to make meals. There were plenty of towels. A washer and dryer was quite handy. The beds were comfortable. The air conditioner was great. The ice machine in the bar served many needs. There is also one on the garage main level. We used the barbecue pits in the common area, there are 6, so get there early. You have to buy your own charcoal. The Phoenix West are 3-4 bedroom condos. This is perfect for large groups or families. There is a lazy river, water slide, 2 outdoor pools, and one large inside pool. There are 2 large hot tubs that are inside. So refreshing. You are issued arm bands to where while on the property. Security is always checking these to keep beach goers from just walking on to the property. The beach in front of the condo is groomed daily. Awesome beach. We had a great experience.

Awesome condo....loved the furniture and all of the furnishings...loved everything about it. The view from the balcony was breath taking. My family and I will be back again next year. We were spoiled and won’t stay any where else!

Had a great time ,staff was good . Room was clean . we had fun in lazy river.

Beautiful condo! Beautiful vacation location!

Our family loves staying at PW II and all the amenities. Unit 1208.. Upon arrival we found the Master bathroom had a terrible smell and hadn’t been thoroughly cleaned. We contacted the front desk and they quickly sent housekeeping. The cleaning fee is extremely high not to find a clean bathroom. Both sinks in the master bathroom would not hold water which probably hadn’t been reported before our visit. The mattresses in both the 2nd king-size bedroom and room with two queen beds are broken in and need replacing. I had read this in the reviews and felt this had been taken care of so I booked this condo. I’ve stayed at this property several years and feel you should at least be able to rest for the price paid. Some of the kitchen cookware needs replacing. Overall, our family had an awesome time making more memories. Weather was absolutely beautiful! Please consider replacing mattresses, I would return to this condo.