Breeze Mobility Omdömen 

I ordered a heavy duty transport chair from this company and had an overall positive experience. They communicated well, and were easy to get hold of when I had an enquiry regarding my order. I did have to pay an extra $100 shipping fee three or four days after placing the order, which wasn't ideal, but I was given the option to cancel and get a full refund if I was not happy to pay this extra cost, so I think that was reasonable. It took about a week to dispatch the chair after I paid the extra amount, and arrived 4 businesses days after dispatch. This may have been a little longer than usual due to regional public holidays, but either way, it was well within expectations. While it is clear some people have had some negative experiences, and some of the corporate responses to those reviews are questionable at best, I can honestly say that I had no real issues with my order at all. I will certainly be more than happy to purchase from this company again

Very poor experience dealing with Breeze Mobility in an NDIS context.
A duplicate supply occurred due to a process error (two quotes being paid without confirmation). One shower chair was delivered to the participant, and a second identical chair (from Breeze) was delivered to me (due to them stating they wouldn't deliver to DOH if client is not home) and remains unused and unopened.
Despite explaining this clearly and requesting a straightforward return, Breeze Mobility refused unless a 20% restocking fee was paid. This was not a change-of-mind situation – it was a system error – yet they showed no flexibility.
Their suggested solution was to privately sell the equipment, which is not appropriate for NDIS-funded assistive technology and demonstrates a lack of understanding of clinical and funding governance.
Communication escalated unnecessarily, and I was incorrectly accused of being “aggressive” simply for trying to resolve the issue.
This does not align with how most NDIS suppliers operate. I would strongly recommend caution when using Breeze Mobility, particularly for funded equipment.

First time using Breeze and very happy.
The shower chair is just as described and postage over the holiday break was reasonably speedy and free.

I’ve had a great experience with Breeze Mobility and couldn’t be happier with their service.

Their communication is excellent — every time I’ve had a question, they responded quickly and clearly. It really makes a difference knowing that someone is actively following your order and making sure everything runs smoothly.

The delivery is fast, and the products are always high quality. On top of that, I often find that their prices are among the best available, which makes the whole experience even better.

I’ve purchased from them multiple times now, and the experience has been consistently great.

Highly reliable, professional, and easy to deal with — I’ll definitely continue buying from them. Highly recommended!

Great company to deal with. Kept us in the loop the entire process. Really happy

-email responses were prompt
-delivery time to rural area was quick
-although freight to a regional area is more costly, the company absorbed a portion of the freight cost due to recent price increase
-product was good quality and the ramp enabled me to move some heavier furniture out of a house without help
-ramp is a bit heavy to move but being solid is good

Excellent! From ordering online to delivery. Great communication all the way. Lowest price.
Highly recommended.
I am very pleased with the chair, I chose Soft Touch Fabric, lovely.

Poor quality products that are not safe for people with disability. They ignore you if you ask for a refund for faulty products. Don’t buy here unless you want cheap and dangerous products

Edit: not sure why the owner reply to our honest reviews so harshly. Look, your business is bad and people need to know that. Stop bullying people to say your business is good when it’s not.

The wheel chair is rather sturdy, and is able to move over carpet with ease

Very easy to find what I needed and it was delivered quickly.

They do not deliver what you pay for and stop replying if the product is faulty. Please do not waste your time buying from this company. They should be reported to NDIA Commission.

Edit in reply to Breeze’s reply: Your reply shows how aggressive you are. Anyone who gives honest feedback is called “fake”. Many people say your business is unprofessional. Instead of attacking customers, why not try to work on treating them right in the first place?

I ordered a grabber as I was having my hip replaced and not allowed to bend , seemed a good price .

First it said tried to deliver but couldn't , well someone was home all day ,also I have a cupboard next to my front door where parcels can be left ,so basically this was a lie.

Now I've been told is been sent back to them ?

I won't bother with this company again, when you go into where they're really based it Australia !!
I have a feeling its most likely a Chinese company.

Just purchased two 3 foot adjustable electric beds that are absolutely brilliant. very comfortable and headboard and footboard look very nice the actions move smoothly and quietly and the mattresses are really good. I must say contact and service with the company was second to none the delivery guys were brill they were in and out in half an hour put up two beds and took away all the packerging couldn't ask for more very happy.

Products on their site appear good, that is if they have them in stock. My experience wasn’t an ideal vendor – customer interaction. The communication from Breeze is close to non-existent, especially considering mine involved a request for a refund as they were unable to provide the product I requested online. Once I was informed that the product was not available through them nor the manufacturer, I was offered the possibility of another model and they would let me know the price once said model was known.
Two keys to a good customer service experience if a product is not in stock. One is to be informed of a possible replacement item immediately, and two, the most important, is to be offered a refund. Neither of which were offered. As Breeze are supposedly experts in mobility items, at the very least one would assume that replacement items would be listed on the first response, but they weren’t. So, I immediately requested a refund, to which I never received a reply to any of my emails. Multiple calls to their call centre led to being asked for my details, the order number was never a priority, which is strange, as it is the usual request from any vendor in the modern age. The details were taken each call, and never did I receive a call back. Those details were either never taken or made their way to the bin. When I asked if I could speak to a person in charge of refunds, I was told that it wasn’t possible as the call centre has no direct access to the head office, but on another call I was told that they do speak directly with the head of the company.
Fortunately, I made the purchase through PayPal, so they have my back on this. But when I was finally contacted by a mystery representative from Breeze via text, I was told that I would need to speak with PayPal for my refund. Now, if you’re not aware, once a customer reports a problem to PayPal, the vendor in question needs to respond so the refund can be processed. Like my emails and phones calls, the problem has been ignored by Breeze. Although via text, the mystery representative from Breeze mentioned that they had responded. But no response is present on PayPal and it was confirmed by PayPal that one had never been sent. Maybe I can give them the benefit of doubt and assume they never hit send, as it happened, they were off to an appointment, and were "too busy" to take a call, and in the case of PayPal probably "too busy" to hit send. But the fact that all methods of communication instigated by me have all been ignored one can only assume that a refund is not something they plan to fulfill. But all in all, Breeze had ample time to fulfill the refund prior to me contacting PayPal, they just chose not to.
To cut a long story short. I don’t just judge a business on how well they deliver my goods, but how when faced with a customer refund they fulfill said refund. Breeze could have had a customer, but they lost that opportunity by lacking the ability to communicate, having poor internal communication practices in place, and lacking the understanding of good customer service. And the obvious loss of the customer, being unable to be provided a refund in a timely manner, or at the very least communicate of its progress.
I ended up purchasing the same product from another vendor that had the product to me the following day. I wish I could write their name, but I don’t want this review, that is one to be true, to appear false. Perhaps others have had success using Breeze’s services, but that was not the case for me, and I want that to be a warning to you.
In the end I was buying this product for a loved one, that I care deeply about. It’s a shame that a company like Breeze doesn’t show even the slightest amount of love and care for their customers, well customer, it would be presumptuous to speak for all. I highly recommend to all that they look elsewhere, as this experience is not one I wish to be repeated on any of you.
Now in defense as no doubt Breeze will attempt to slander my review, I was accused of being aggressive on the phone, but all my communication was nothing of the sort, just a man having to deal with the frustrations of an allusive vendor that didn’t want to fulfill their end of the deal.

This luxury 3ft 6 in electric bed is truly amazing and the service from Breeze was second to none anybody thinking of buying one should go for it you won’t be disappointed MR Jones from Poole Dorset

I ordered a heavy-duty wheelchair for my dad when he was coming out of hospital. I wasn't sure which wheelchair would be right but Grace suggested a few different options over the phone & sent an email with links. I ordered online and it arrived 2 days later. Great service and the wheelchair is perfect thank you!

Placed an order about a week ago and there's been no movement on the order. Tried to call but no one ever answers. Tried to email but their mailbox is full. Don't believe the "Awesome service" review - it's written by the owner of the company.