The Customer Service support provided (by Geti) is really good. It doesn't score 5, as there is functionality that is missing for me. E..g being able to download an Organisation Chart and being able to provide payroll.

From day one of me enquiring about Breathe, Nicole was great! Really helpful, insightful, professional and was able to meet my needs.
Hopefully I will be able to speak to Nicole now that we have signed up to the system!

Thanks for your help!

Xero integration with BreatheHR didn’t work. Turns out BreatheHR says they will respond within 24hrs on their ‘online’ (bot) chat. Waited all day but no reply. Our staff have no payslips and won’t have until next week because pay day is Friday. No way of contacting BreatheHR at all other than the bot. Incredibly frustrating and terrible customer service!

I have used many HR software businesses as an HR Consultant with a number of clients. I have found Breath HR one of the easiest to use. Everything is explained and if you have a more difficult question their chat bot is helpful, otherwise their staff are excellent. They always check to ensure that you have sorted out any problems and quickly. I would certainly recommend them to small/medium sized businesses.

I was happy that I chose my HR solutions partner; first, the system is dynamic, meets all of my needs, is robust and proven, and supports growth and development in the background. The team that onboarded me made it easy

The simplicity of the system makes it very easy to use - the language it uses is relatable, with no techy jargon

The support that i received from Paige was first class. She responded to my queries quickly and efficiently.

When I joined the company as a contractor, I was initially unfamiliar with Breathe, the system they employed. It became clear that they were only tapping into about 10% of its full capabilities. I was tasked with optimizing its use and exploring its features. While setting up the system was relatively simple, I needed assistance from the Breathe team for specific functions, like the rota. Samantha F., our account manager, was exceptional in her expertise, responsiveness, and her overall approach, whether through email or Teams calls. Sam made everything easy to grasp and enabled our business to fully leverage this valuable tool.

It has been getting worse every year trying to speak with a human. We don't all want to chat with a AI bot. They don't display a phone number, and site says you can't speak to a human. Very poor for a HR company, and extremely ironic.

Doing time logs a pain. Long winded and time consuming. I will recommend this product based on this. So badly laid out. We gave feedback about it and they did NOTHING about it.

Breathe HR has been a great system for us, and I'd recommend for smaller businesses at the stage where they need a more formal HR platform.

It's got a great UI, and is easy to navigate for employees and employers.

We didn't use all of the functionality but day to day it was brilliant for:
- Annual leave tracking
- Storing employee information
- Ensuring training was completed where needed

really simple to use and staff very helpful

Great customer service from Catherine, thank you!

Breathe is extremely user friendly system and if I should have an issue (which is rare), they are quick to be there for you and support you and have you back on track.

Really helpful support when we had an issue and needed fast action and help, staff member went above and beyond to help.

Coming into a business as a contractor, I had no experience with Breathe, which they used. I soon came to see they were not using it to its full potential as utilising about 10% its capability. I was given the green light to improve the way it was used and learn the various functions. Although the system is straightforward to set up, I needed some guidance from the team at Breathe on certain specific areas, such as the rota. Samantha F. was our account manager, and I couldn't have been happier with her level of knowledge, responsiveness and general approach, either via email or Teams calls.
Sam made it easy to understand and helped us as a business get the most out of a valuable product.

The platform seems user friendly with clear design.
Has a very good bot that answers many questions
However after asking a number of questions to understand some elements I thought it would be nice to have a call from the to see how I’m getting on and if I need any help to finish onboarding.

A Previous platform we used had a full team to help with onboarding and made sure the system was live within days. It’s been 3 weeks and its still not 100% right

Pricing is very good especially for smaller teams

As a new member, I think it's easy to navigate. Was able to update many HR information seamlessly. I'm positive that it will fulfil it purpose for our company