Brant Self Storage Omdömen 182

Very reliable company.
I phoned up to get a price quote for a storage unit not knowing the size i would need. The lady in the phone helped me pick a decent size that’s would be suitable for my needs. I needed access to the storage within the next 24 hours as well and they had no problem in making sure that was possible. Highly recommend.

Tom helped brilliantly with all my queries. Excellent PR and communication. Decided to rent a long thin storage container in Farnham rather than Alton and Tom had it cleaned and ready for me today for move in. The insurance that was required was a bit steep compared to independent insurance but the overall package still good value for money and cheaper than elsewhere. Thank you very much Tom.

Tom was very attentive and informative of the whole costings and process

Excellent communiccation from start to finish. Clear instructions sent at the start of the contract. The storage unit is large and very clean and the accessible at any time which is so convenient. It is well lit and is very secure. I would recommend this facility.

TLDR: Ultimately, this company advised the wrong size storage unit, confirmed the wrong size unit when questioned and reasonably could see our belongings would not fit, necessitated a second move of our belongings which they refused to pay for, and cost us additional money to what was originally agreed. We will be using them to store our belongings until we can retrieve them as we don't have another choice, but I absolutely would not recommend this company to anyone.

We organised storage including the removal service advertised with Brant and just about everything that could go wrong, did.

We contacted Brant to organise storage for our 2 bedroom house (although they will tell you we said flat) and they advised an 80 square foot container. They would later stand by this recommendation, stating that a flat would reasonably fit, even though it would consist of the same number of rooms and furniture as a 2 bedroom house, so size difference would be minimal.

When we first booked our storage we never received confirmation. So we called back up and confirmed that the booking had been made and was ready. The morning our storage was due to commence we called again first thing and discovered that our booking had not been processed properly, and the removals team had not been organised.

Brant did accept full responsibility for this mistake, and organised a removal team for late in the morning the same day, which we are grateful for. However, we were not given any information regarding what items would need to be moved to the front of the property for the movers which caused some annoyance when they arrived.

We had advised brant we were moving out and needed to store the contents of our entire 2 bedroom house. We were advised that the 80 square foot container would be big enough, and that the 1x 5t lorry load that was included would be about the same size as the unit so would fit the majority. While the movers were at our property it quickly became apparent a large amount would not fit on the lorry, and as such we questioned whether we would fit everything within the unit. We were assured it would.

If we had been told at this point that the unit would not be big enough, by the movers who were fully aware how much we had remaining to be stored and definitely should have known if there would be enough space. We would have arranged for a bigger unit, and for our 1 included trip to go directly to the bigger unit.

We questioned the size of the storage unit again while our items were being unloaded, and we were again reassured this would be big enough. While we left to collect more items, the removals team finished and left, without any further communication to us. I find it extremely rude they left without telling us they were done, and that they didn't think it was worth mentioning that we had a very small amount of space left after they finished unloading.

When we returned to our unit with some of our remaining items it was immediately obvious we would not be able to fit the rest of our belongings. We contacted brant and after a lot of back and forth we were able to arrange for a larger unit, and get the removals team back 2 days later to move our belongings to the new larger unit as we would not have been able to move the large furniture and appliances on our own. We also arranged to have access to the larger unit while waiting for the movers to come back as we needed to store our belongings so we could move out of our house.

We now have a 160 square foot storage unit, which our belongings only just fit into. So the notion that an 80 square foot unit would have been big enough after seeing the amount of belongings is ridiculous.

Brant have continuously argued that the fee for the additional movers trip should be our responsibility, even though it was only required due to the incorrect information provided to us by themselves and the movers they hired, which were representing their company. They did agree to pay half of this as a "goodwill gesture", which we argued as this cost clearly was their responsibility.

After a lot of going back and forth, instead of agreeing to pay the cost for the additional movers, they agreed not to charge us the additional fee for the larger storage container for the first 4 weeks. We agreed to this purely because we didn't want to argue with a company who wouldn't listen to reason while trying to move.

Hardly ever do I write a review. On this occasion I feel I should. I'm returning to UK from Canada. I booked brant storage in axminster.
Had a couple of miscommunication along the way. I reached out and spoke to Tom ,who absolutely went above and beyond to sort out the issues.
It's like a breath of fresh air to actually get good customer service. Fantastic.
First class Tom.

I used Brant Storage for 1.5 yrs, they collected and stored my belongings with professionalism. Smooth operation, would recommend.

Friendly staff, organised, tidy site, lots of security. Feel very reassured.

Obtaining the units was easy, everyone was very helpful. Thank you.

Excellent service. Quick and easy. Very friendly employeesm

We recently hired a container and were really impressed with how seamless everything was. Booking was simple and arranged without any hassle once we were finished. The whole process felt well organised and efficient. We dealt with Sam who we found to be extremely professional, approachable, and always happy to help with any questions. We’ve had a great experience and wouldn’t hesitate to use their service again. Highly recommend!

Extremely easy to book very safe and secure. Easy if you have to move dates too. Always happy to help at the end of the phone.

Required 200 sq ft of short term storage for decorating purposes and Brant provided a cost effective and convenient offering. Used a Brant partner company for packing and removal (Sole Removals), the combined service provision was convenient, timely and worked seamlessly between both companies.
Overall, a very satisfactory experience that worked well.

The ease and helpfulness from Janette was brilliant. The safety is awesome and the prices are great.
Well recommended.

Brilliant Facility, very helpful staff, security and customer care is 5 star.

Devizes Storage
Great communication, polite, friendly staff helped clarify arrangements, and belongings were kept secure and dry in the unit.
Thank you.

We’ve just started using Brant Storage in Farnham, and the whole process, from start to move-in, has been easy and smooth. The customer service team is always happy to answer questions. They provided removal service to bring my items to the storage unit, and even that went smoothly! For a stress-free experience, I would highly recommend Brant.

We have hired 2 containers and the whole process from start to finish was simple and very easy. The staff were always so helpful and would absolutely recommend Brant Self Storage to anyone else looking for storage.

Excellent, efficient service!

Great, quick and professional service from the Devizes storage Brant group.
Easy transition from one storage company to another.
Thank you guys.