Brand New Bathrooms Omdömen 

Purchased a towel heater. The courier left before I could inspect it, found a dent in it and called Brand New Bathrooms immediately. Got a busy signal so had to leave a message. My call was returned within 5 minutes and they had me send a few photos in an email. Within 15 minutes they told me a replacement would be sent and the damaged goods collected. Everything went well on the very next working day. I’m more than happy and would give 6 or 10 or more stars if I could because that’s how it should work and Brand New Bathrooms are the only ones to do it. I got to talk to a real person, I didn’t have to go through a chat bot, I didn’t have to wait a week or more for a canned response, I didn’t have to argue with the company about the damage or who caused it, I wasn’t told that a mile long list of T&C’s exempted them from fixing the problem. Just good old fashioned taking care of your customers like they should be. Anything I need in the future I’ll look for on Brand New Bathrooms first and I hope they have it.

Paul was super helpful with great communication throughout my experience with Brand New Bathrooms. After initially misunderstanding a product description he was quick to help and then refund the order (and also update the website description). After a subsequent supplier then let me down Paul was once again quick to check stock and sort it out for me.

Unfortunately there was in issue with an incorrect item being delivered. This was direct from the supplier so not Brand New Bathrooms fault (and I didn’t open and check on delivery). Again, Paul was quick to sort it out given the urgency to get a replacement.

Would highly recommend for excellent communication and help throughout (rare to find with online companies). The shower screen itself (Scudo Momentum) looks great with the minimal profile / framing.

Excellent product, excellent service, very fast delivery many thanks

I'd like to thank you all for a great service. Product was as described and as per the photos. Love how it completes our bathroom!

Quick delivery. Items carefully packed and as described. Great customer service. The team went the “extra mile”me to help me find additional brackets for my radiator.

Excellent customer service.
Had a slight issue with delivery but it was sorted out immediately. Would definitely recommend

Excellent service kept me informed of my order and delivery details

Very helpful member of staff, who went out of his way to help me sort an order out.

was kept informed with regards delivery - item arrived - well packaged - we had an extra tray within our packaging - company quickly rectified this (same day!) - the shower tray has still to be fitted so cannot comment on usage as yet

After months of searching for a particular item that was not stocked in UK, brandnewbathrooms appeared in my feed, and had the item listed.

Although a new business, their comms and delivery time exceeded their own estimates.

They clearly stock quality items, and seem more likely to over-deliver on service, rather than over-promise on commitments. Refreshing.

Great service and value for money - what more can you ask for!

The salesman, Paul, who I dealt with was outstanding. The level of customer service he offered from start to finish was exceptional. He was so willing to help every step of the way, from the moment I made contact about a radiator right through until after the purchase and he was still offering excellent after sales service. It's a shame there are not more people like Paul when purchasing products online. I would highly recommend this company.

Excellent service provided by online chat and then followed up with a telephone call, giving me lots of additional information about products. Really knowledgeable and pleasant and polite, and will definitely shop on this site again.