Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Brandfolder, Inc. is a growth stage Software as a Service company headquartered in Denver, Colorado.
2,4
6 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scam artists - the worst customer service I have ever seen. They automatically renewed our subscription even though we said we are not interested. They sent the reminder to a person in the organization not responsible and so we were not able to cancel within 30 days - even though we don’t use the service. Totally unacceptable and absolutely the worst company ever. There are thousands of cheaper alternatives. This is a bad organization.
We are a small design agency with a very specific Adobe InDesign use case. Before signing, we were extremely clear that if this use case did not work at scale, the product would not make sense for our business.
Brandfolder repeatedly assured us it would work, demoed the platform, and pushed us into signing a contract. Once we began using the product in real conditions, it became clear that the platform could not scale for the workflow they promised.
When we raised this concern, Brandfolder continued to offer “product specialists” to show us how to use the platform. We did not need training — we understood how to use the product. The issue was structural limitations around scale. Instead of addressing that, we were told that all SaaS products “have a learning curve,” which felt dismissive and avoided the actual problem.
After only 15 days, we requested a refund. Brandfolder refused to budge.
Overall, this experience felt condescending and like a case of overpromising during sales and deflecting once under contract. I would strongly caution other agencies — especially those with specialized or high-volume workflows — before signing.
The men on the sales team were very nice and responsive until I signed the contract. Literally 2 days later, over a weekend, my employee who was going to be the administrator for the DAM and related processes was offered a position at a large, high profile design firm. I let them know I needed time to find someone to replace her but the sales team would only give me a one month extension. I have a very small business and investing in this platform is not a trivial decision for me. I only asked to push back the start date and they wouldn't budge. I have never received any services from them. I have no access to the platform and never have. Three months later they have sent me to collections. There are laws against this kind of behavior but they vary by state. I have since had to hire an attorney to fight this. Brandfolder has been a soulless machine that is happy to eat up a small business and spit them out.
I want to export the my extracted text into text format, but there's not. bit daunting, but then i copy & paste it manually
Just avoid!! They tie you into a long contract and refuse to let you out when you want to leave. Why would you use something like this when there are MUCH better file-sharing systems out there?
They ignore emails and do not want to help.
Appalling company.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
