Great prices on most items - convenient to be able to order almost everything from one place. Very happy with the quality of the goods on arrival. Delivery was great, lovely guy. Communication via... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nothing wrong with the product but paid for delivery - quoted 1 to 2 days - had phone call confirming 2 days and then on the day a call to to say not being delivered until 2 further days later. Used y... Se mer
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Ordered on the Monday, received Thursday. Always a pleasure doing business with them. Thursday came, along with the snow. My delivery came, no fuss, no excuses, just a little late - hardly to be un... Se mer
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One guy, 30 x 4.8M decking boards unloaded by hand on the hottest day of the year and he just cracked on with it, nice work, thank you 🙏
Företaget har svarat
Företagsinformation
Skrivet av företaget
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Skrivet av företaget
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Kontaktuppgifter
Dudnance Lane, TR15 3QT, Redruth, Cornwall, Storbritannien
- 01209 711929
4,9
Utmärkt
217 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptional Service
The service was excellent, we placed our order online and the next day someone rang to confirm they would deliver the following day and they did!! We couldn’t have asked for more
7 juni 2020
Omdöme utan inbjudan
Paid for materials in full then, 8 days later, notified of delivery delay of a further 12 days.
Paid for my ordered materials on the 25th May 2020 and then I was contacted on the 2nd June 2020 to be informed my delivery will be arriving 15th June 2020.
Why would Bradfords take funds from my account when the product I required appeared to be a stock item when ordered, only to be told Bradfords were awaiting delivery of fresh stock.
The delay of many items is understandable, in view of the pandemic we are all living through, I understand.
I would consider a more professional approach to customer liaison would be to explain the delay and suggest the payment to be delayed accordingly. Explain if necessary that a securing deposit is required at point of sale and the balance will be required before delivery.
.
6 juni 2020
Omdöme utan inbjudan
Svar från Bradfords - Redruth BBS
Sorry for the poor experience Paul and thank you for the suggestion of improvement, it is something that we can discuss especially for the online side of things as it makes a lot of sense! Thank you for sharing this feedback.
I cannot rate you for a purchase that I…
I cannot rate you for a purchase that I have not yet received !
5 juni 2020
Omdöme utan inbjudan
Svar från Bradfords - Redruth BBS
Apologies for the extended lead times in your area Victoria, I hope this finds you having had your order, I will double check with the local branch and we will get back to you if not, thank you for sharing your review.
Ordered a trellis fencing panel about…
Ordered a trellis fencing panel about three weeks ago. Chased up last Saturday to be told that this was not held at Pool but St Austell had stock and someone would call me back Monday. Called back Tuesday to be told that this was a non stick item with a four week lead time. Cancelled order!!!
2 juni 2020
Omdöme utan inbjudan
Svar från Bradfords - Redruth BBS
Sorry to hear this Mark, demand for these products is currently a lot higher than supply and this has caused some localised stock problems , not that this is your problem mind, I am sorry for the poor experience you have had which could have been made easier by better communication from us.
Excellent service and communication
Excellent service and communication. Full marks from me
31 maj 2020
Omdöme utan inbjudan
Good service
Had to wait a little time for stock to come in, but totally understandable because only just opened after lock down. But delivered first thing on the day they said they would.
27 maj 2020
Omdöme utan inbjudan
Ordered sleepers and timber online 12th…
Ordered sleepers and timber online 12th may. Recieved a phone call from local store saying it would be delivered on 22nd May. 22nd came but no delivery so called local store that day only for them to say it wasn't in stock!?!?
Staff said they would try and get hold of neighbouring store and call me back. Didn't hear anything back. Called three more times only to get told they were still trying to get hold of neighbouring store in Penzance???
After hearing no updates we contacted the other store ourselves the next day. Still not received our goods. Poor to say the least... Project on hold and could have been finished if products were delivered when originally stated. Very disappointed.
Hoping products may come soon????!!!
24 maj 2020
Omdöme utan inbjudan
Svar från Bradfords - Redruth BBS
I hope they will come soon too Andrew, sorry for the poor service , no excuse for it at all, communication avoids problems like this, thank you for sharing
Great company to deal with
Great company to deal with. Very helpful and great quality products. Very helpful delivery driver also.
15 maj 2020
Omdöme utan inbjudan
No customer service
No contact whatsoever over two weeks since ordering online as a longstanding account customer. Online chat promised to sort that five days ago and still no contact. Whilst I appreciate we're in difficult times, this is nevertheless very poor given the online ordering service is on offer.
4 maj 2020
Omdöme utan inbjudan
Svar från Bradfords - Redruth BBS
Sorry John, difficult times is no excuse for having to experience poor communications, I hope you cab forgive this failing
All good
The only bad comment I would say is I’m not being told when materials our ready to pick up unless I follow up with a phone call a day after iv ordered materials but other then that there ready and when iv picked up I havnt waited long so it’s all understanding really so no problems really
22 april 2020
Omdöme utan inbjudan
Excellent service at these pressing…
Excellent service at these pressing times
13 april 2020
Omdöme utan inbjudan
no problems
have been a trade customer for lots of years and never had reason to complain.
12 april 2020
Omdöme utan inbjudan
Excellent service
6 april 2020
Omdöme utan inbjudan
Great customer service. Kept me updated. Great value products.
I ordered online and got a phone call later that day to confirm I still wanted to place the order as it would be delayed for about a fortnight. I was still happy to place the order. They rang a few days before the delivery date and asked if I was able to receive that day which I was.
Very difficult to get hold of building materials in these COVID times but they kept the prices the same and and the service and delivery was excellent.
5 april 2020
Omdöme utan inbjudan
Excellent Service from start to finish…
Excellent Service from start to finish from Jack Hunter in Redruth on product knowledge, product stock and availability, speed of delivery and price. The man to use for all Building Supplies!
10 oktober 2019
Omdöme utan inbjudan
Svar från Bradfords - Redruth BBS
Thank you for your review Mark, very kind of you to mention Jack, he is a good egg! See you again soon
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