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Ben and Jacks Bouncy Castles Omdömen 

32
•
TrustScore 4 av 5

4,1

Uthyrning av hoppborg
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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Highly recommend! Ordered bouncy castle 2025 for my son’s 1st birthday and again for his 2nd birthday. Very good service. Nice friendly delivery and collection drivers. Treated my property with respec... Se mer

Betygsatt 5 av 5 stjärnor

Amazing! We've only recently started working with Ben 'n' Jacks to bring inflatable experiences to the children at our holuday camps, and they've gone down a treat. The customers service has be... Se mer

Betygsatt 5 av 5 stjärnor

Amazing communication from the get go, so helpful in ensuring we had the right package for our event. On the day delivery was prompt and seamless! Highly recommend Ben and Jacks! Thanks again, we will... Se mer

Betygsatt 1 av 5 stjärnor

Turned up an hour late to my little boys 1st birthday party. Then when it was time to pick up the bouncy castle were 3hrs late to collect it. Leaving us with a fine from the venue. My friend recently... Se mer

Företagsinformation

  1. Uthyrning av hoppborg

Skrivet av företaget

Welcome to Ben n Jacks Bouncy Castles – Your premier choice for Bouncy Castle Hire in Stockport, Wilmslow, Hazel Grove and surrounding area. With a rich 18-year legacy, we proudly stand as the go-to option for bouncy castle rental in South Manchester and beyond. Our commitment to excellence shines through our exceptional indoor/outdoor services, establishing us as a reputable name for bouncy castle hire in Bramhall and surrounding areas. At Ben n Jacks Bouncy Castles, we derive immense joy from offering top-tier bouncy castles at competitive rates. Our wide array of packages caters to various audiences, whether it's a birthday bash, a corporate gathering, or a special event. Our diverse range of themes is designed to elevate your occasion to a truly unforgettable experience. Get in touch with us today to explore our range of services. We prioritise tailoring our offerings to your specific requirements, ensuring that your event leaves a lasting impression. At Ben n Jacks Bouncy Castles, your complete satisfaction is our ultimate goal. Book now for the best bouncy castle hire experience in Hazel Grove, Stockport, and beyond!

Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

32 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,1

Alla omdömen

(32)

4 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Amazing service

Amazing service, they were really quick at putting the bouncy castle up, it took about ten minutes. They were on time picking it up as well. Will definitely book with them again for future birthday parties.

13 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Caution

Caution

This is a warning to anyone, but particularly women, planning a party and needing a bouncy castle to avoid Ben and Jack’s Bouncy Castles.
On 2nd January 2024, I filled in an enquiry form on Ben and Jack’s web page. Hearing nothing at all from the company, I thought nothing more of it and booked with another provider who did respond.
Two months later, on the 2nd of March a representative from Ben and Jack’s arrived 5 minutes before my son’s 5th birthday party with a van and bouncy castle. On seeing a bouncy castle already set up, he insisted I had booked with him and should pay the £70 for the hire.
Naturally, I argued I had nothing to pay for as no booking was made nor confirmation received. The man then told me that I had not ‘enquired’ but booked using the online form. However, on checking my emails, where he said I would find the confirmation, I found absolutely nothing from the company. Later that evening I even double checked every mailbox, junk etc, on and around the 2nd Jan and nothing had been sent from Ben and Jack’s.
The verbal back and forth between us continued as children arrived as the man, who was standing in the doorway of the hall, refused to leave without payment. Finally, one of the dads stepped in and asked what it would take for the man to go away. In the end, he said if we paid him £30 he would go. An offer he had not made to me. Unfortunately, we felt we had to pay.
It seems to me, given that the ‘booking’ was made on the 2nd of Jan and there was no further communication until the day of my son’s party 2 months later, I was part of a scam that targets people in a moment of high pressure and exploits that vulnerability. What was particularly intimidating was that the representative flatly refused to leave without payment and did not concede until a man stepped in.
I was surprised to find there were no other negative reviews given my experience, until I found out that the company recently changed hands and was under new ownership. Be advised that the previous positive reviews may now not be applicable to these new owners.

2 mars 2024
Omdöme utan inbjudan
Logotyp för Ben and Jacks Bouncy Castles

Svar från Ben and Jacks Bouncy Castles

Hi Lucy

We're sorry to hear about your recent experience, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication in ensuring a smooth and enjoyable experience for all our customers.

Upon reviewing your case, we can confirm that a confirmation email was sent to the yahoo.co.uk address used for your booking on 02 Jan 2024 @ 20:05. Additionally, we made a courtesy call to yourself on the morning of delivery, which you confirmed was fine for us to proceed with.


Regarding the cancellation policy, we understand that circumstances can change. However, it's important to note that when a booking is made, we allocate resources and plan accordingly. A cancellation at the doorstep like you did does result in financial loss for us. We incur expenses such as fuel costs and staff wages for the operator who was dispatched, not to mention the lost income, as the castle could have been booked by another customer.

As outlined in our terms and conditions, which you agreed to upon booking, we reserve the right to charge a cancellation fee in such instances.

The reason why we do have any negative reviews is because we are a highly dependable bouncy castle hire company, dedicated to providing the best experience for our customers. Because of this commitment our customers are consistently happy and often rebook with us. Your claim of a change in ownership is inaccurate; the company has been under the same ownership since July 2023. The positive reviews you see online are from satisfied customers starting from the summer of 2023 and continuing thereafter. It's worth noting that 90% of our customers are women.

We appreciate your understanding and cooperation in this matter. Please know that we take feedback seriously and continually strive to improve our services. If you have any further concerns or questions, please don't hesitate to reach out to us directly.

Betygsatt 5 av 5 stjärnor

Hired a bouncy castle from Ben and…

Hired a bouncy castle from Ben and jacks for my little girls birthday. Excellent service, and great communication. Delivered it right on time. Very friendly and helpful! Will definitely use again x

27 augusti 2023
Omdöme utan inbjudan

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