Cineworld Cinemas Omdömen 

Unworkable booking system-Vue's works soooo much better!!!

Online booking system atrocious. Doesn't work well & spoils experience. Cant log in - says wrong password , it isnt (then accepts same). Input vouchers unsuccessfully multiple times. Aborted vouchers having paid for them for sake of speed.

Eventually got tickets after 30 minutes. I have had poor booking experience several times over last couple of years.

Best experience was when I complained to customer service. Switched on Guy immediately said it was not working properly at moment and he wished they would either fix or get rid. Took the bitterness out of my mouth. Then he offered a couple of free combo meal vouchers. Nice touch Thanks

When we arrived to see Top Gun in Cineworld Gloucester Quays we were advised we had booked the tickets for the previous day so they were not valid. The staff were very apologetic and gave us contact details for customer services. We contacted customer services by phone. The call was answered promptly and when I explained our mistake we were told a refund would be with us within 3 days. An email confirming the refund was received within minutes and the money refunded the same day. Can't fault our experience with Gloucester team and the offshore customer services. Thank you!

Unable to pay on website for over 1 day now session just times out on payment page after selecting card option.

Tried app but that installs then just errors when opening it.

Sort out your systems please

It's fine if you can get the payment system to work, but I can't. It times out, or says my payment authorisation has failed, when I have plenty in my account and it works everywhere else. It is so annoying! I don't get it.

The stock control at the Ice cream corner at Cineworld Ashton under Lyne is ridiculous.
They don’t have cones and no mint ice cream.
The manager is not prepared to give a discount even though you would pay for the cone but they don’t have cones.

On attempting to use the Cineworld App and Website as an Unlimited Customer, there is a consistent problem of details not being accepted. It is usually the password, even though I 100% know the password. You attempt to reset it and after following the process and getting confirming it has been changed, it then told me the opportunity to change has timed out and must be completed within 24 Hours , despite it only being less that 30 seconds when I attempt to sign in with the new confirmed password. When contacting the customer service the CS operator was very unhelpful or in fact really uninterested . They CANNOT transfer you to a supervisor they DO NOT record calls and REFUSE to give their names, so in reality they have no measure of the customer service offered.

The measure of a company is how they assist when things go wrong, and after 7 years of having an UNLIMITED card it is only now I realise how bad Cineworld Customer Service is.

I have CANCELLED the card, as there are actually much better cinemas to choose from and being a loyal customer for this Cinema Group has resulted in no level of service

AVOID their "unlimited" card if Customer Service is important to you.

Never again wonted ID for 16-year-old ie passport/id, was a big group of kids outside calling their parents for passport photo or some sort of ID.

Asked for a refund which was refused ask me to go home and call helpdesk, son was upset as it was his 16th birthday and really wanted to watch movie. Not surprised why people watch pirate copies online.

After going to see a film called Red Rocket which was described as a comedy, which it was definitely not, also depressing and boring left the film early, e-mailed cine world asking for refund, was told that I should have made staff aware that I did not enjoy film and as long as I left before 20mins of start of film, something would have been done. So just so all of you know you have to make up your mind film is no good before 20 mins is up. REALLY and don’t forget to tell staff, just wondered what would have happened if I had done this.

Went to York cineworld as a treat won’t be rushing back. Very poorly organised and poor customer service.
Waited in queue(1) person in front of me at either till, (2 people serving). Waited 10 minutes just to get served for tickets as the person in front of me had already got tickets but had to go to main till as wanted an ice cream and no one serving on there. At least 4 members of staff stood around not doing alot. Another 2 members filling nachos up behind tills. When another person went to till to serve the people at the back of the queue jumped to front of this one. Overall very poor service so don’t know how they will cope on Saturday when all tickets are £3. We went at 3pm so was a quiet time overall but seemed more interested in taking photos of rugby players who were there instead of concentrating on customer service.

Clearly they'd rather go bankrupt because the website is faulty and they won't fix it. I cannot book online.

The online booking system times out before taking payment every time. This has been going on for months now, what are their IT department doing? and who goes to an out of town cinema to buy tickets in person anymore? Enough people to keep their business afloat I guess. I've been a loyal customer for years and was so glad to see my local Cineworld reopen last year, but if I can't book tickets, what's the point? Looks like I'll have to find a new favourite cinema.

An absolute disgrace, I spent two hours trying to book tickets. I converted some Tesco vouchers and tried to add two Cineworld vouchers. One voucher was added successfully but the site took so long to process the payment page, it timed out EVERY time. I am so cross with them. I wouldn't bother trying again if I hadn't got the vouchers to use. How are they still in business?!

Cineworld Chichester...unbelievably poor customer service! Went to buy the tickets and food it wasn't busy and three members if staff were not serving customers. The first was clearly uninterested and pretended not to see me so she didn't have to serve me. Two others were talking right in front of me one if who I think was a supervisor and both also ignored me. I had to ask for service and was told to hang a minute ...a goid few minutes later they still hadn't served me so I had to ask for a second time. This time they finally did serve me but in a sulky and unhelpful manner. I asked for ketchup and was told it was at one end of the counter and then asked for sugar and was told it was right at the other end if the counter..by this stage I thought we were going to miss the film until finally one member of staff was helpful and provided some sugar nearer. The guy who took the tickets also seemed extremely miserable. Ironically during the trailers they were advertising for staff to come and work at cineworld...I suggest they give these ones some training in customer service!

Was trying to book tickets, time expired thing! keeps popping up, as the online booking system is like a dinosaur. Attempted this about 5 times, luckily I kept checking my online banking, just incase Cineworld decided to charge me, and guess what!!! They did charge me, no confirmation email, no tickets, absolutely nanto!. So... I called customer service, not very much help at all, just said "you will get your money back in 3 to 5 working days", she then continued to advice me keep up my attempts at booking online, Yeah right! Erm... Is that not the definition of insanity.
OK, Cineworld the concept of your business is in the name, customers buy tickets and get to watch a movie. Just incase youse were not aware of that. Get your stuff together Cineworld. Firstly sort out your online booking system, it ain't rocket science and secondly, get up to standards with your customer service..

Covid? What Covid!!!!

Yesterday my Partner and I went to see " House of Gucci" at the7:50pm showing in Basildon.
We have been very careful al throughout the pandemic and followed every rule.
We decided that as the Cinemas were open that covid rules and regulations would be followed and we would be perfectly safe attending for a date night.

I anticipated it to be busy on the basis of booking there was only a few seats left.
However when we walked into the screening it was one of the smaller rooms, This would have not normally bothered me pre covid but the fact that it was rammed in a confined space was alarming.

We was sat at the back and I assumed that there would be a free space between every customer if they wasn't a part of your party.

This was not the case.
Every single seat was occupied.
I was sitting next to a lady on my right who was coughing and spluttering the whole time and my Partner was sat next to a man on his left who did not stop talking throughout.

I cannot fault the film but the experience was a absolute shambles which then ruined our whole night.

As a result of this my partner and I have both awoke feeling unwell.
If we now get covid due to Cineworld's incomitance we will not be happy considering how careful we have been this whole time.
I would like to hear back from you as soon as possible in regards to this matter.

Keep being asked to sync card. Then it won’t work. Constantly ringing help line, things don’t seem to get sorted.
Trying to book tickets.
Card no longer synced, so yet again I can’t.
Can’t deal with a person, cinema itself can not help.
I pay nearly £40 a month, for terrible service.
Never known a company operate so badly

Cinieorkd nachos and cheese is the worsts I have every had

This place is disgusting how they treat people my son went to cinema with he's mates 5 minutes into the movie he goes to the toilet and because he didn't take hes ticket to the toilet with him when he tried to go back to watch the movie he gets stopped n thrown out an so did all he's mates and accused of not paying
I've even told them to check cctv to see if they paid and I got told no we won't n that's that
Really disappointed you treat children like this

Poor sound. Dishonest managers. Avoid