Booker Cash & Carry Omdömen 

Pathetically bad staff and communication are the biggest problems Booker have, along with ridiculously high prices, and as a result, they are losing money customers would happily spend.

I’ve recently been told by 3 branches to ring the number in the invoice to request deliveries as they now come from MAKRO Liverpool where I am. I had to go back into 1 branch as the number on the invoice was wrong………no real surprise. I was advised on ringing I would hear back about deliveries within 5 days - unsurprisingly, I had to ring them back after 2 weeks to be told there are no slots.

I will say that the service and staff at Liverpool Booker is head and shoulders above Birkenhead, Chester and all other local branches, and their staff seem to know what they are doing, are helpful, and actually seem to care.

Ive gone over the last few years from 2 deliveries a week and around £600+ per week to 1 click and collect for average £250 per week, and that will further diminish as their pricing is ridiculous, for example, a bolognaise sauce has gone from £6.49 to £10.99? Cooking wine has gone from £2.99 to £12 in 4 years? They are absolutely profiteering on many products and are no longer convenient or cost effective. It’s quite obvious they are hiking prices as they are getting less customers, and we are living in a period where they can get away with it.

As I have to travel, I may as well use Costco for the bulk of my shopping as they have far better availability and pricing, and I generally don’t have to listen to their staff continually moan about the company they work for, and freely express this to customers……..always a huge red flag. This, however doesn’t seem to happen in the Liverpool branch……….so not surprisingly their service is far better than other depots.

better than last time, still a long wait at the till for a less experienced cashier but not too bad over all.

So expensive store and no longer cheaper store at all

Booker Wimbledon:
Account transferred here from another store as it closed. Original store I could not fault the service but Wimbledon, I have been with them for 2 weeks and I have raised three complaints all of which no response/refund received.
Very poor management.

Firstly I have to say the single star is no reflection on the staff at my local branch (Birkenhead) they are helpful and friendly...although they are few in number! My beef is that after almost 30 years trading with Booker as my main supplier they have been relegated behind Costco, Bestway and a raft of online wholesalers...even ALDI and LIDL now get more of my money than Booker! The stock is sporadic at best in some areas, Marsbars no longer feature in Booker World and the crisp and snack selection is rarely the same 2 days running. Since being acquired by Tesco the prices have skyrocketed. The fruit and veg is dreadful, the grated cheese is more expensive than my local Tesco Express, as are the mushrooms. Of the £8-10k I was spending with Booker prior to Covid they now get £3.5k at best. Shame on you Tesco, you may know your stuff when it comes to retail but you have no idea how to run a wholesale business.....I'm glad I sold my shares...

Rubbish service, Don’t accept basic bank transfers. Complained about manager paul and nothing was done regarding it.

Useless online order service tried to order again takes an hour to be bounced around 5 different people to get nowhere

Bookers Iverness. Just had a delivery from them & the driver left two cages outside in the rain, the driver told me its there new policy just to drop off cages & and its up to me to bring everything in, out of the rain at 69 years old with a Heart condition, he said he would pickup the empty cages up on the way back. is this really new policy if it is then its about time this was looked into.

Would like to ask why suddenly you are packing alcohol deliveries in "THICK PLASTIC" I'm sure a recycled cardboard box would be adequate, as thick plastic is not environmentally friendly, and being a large company, owned by Tescos would have thought this would have been a priority

I’ve worked for booker for along time and I can tell you from experience they treat there staff like something they stepped in. As soon as they got what they need from that employee and then say something to 1 or a few managers they don’t like they will then get some manager from another branch and look for a way to get rid of even if it means getting people to make up things in a statement about you and then not use that because just in case that doesn’t work they try anyway they can 14 years complete tosses

I have been a customer for more than 20 years,
as caterer i have used a lot of different branches all over the UK. booker is good for dried goods & cleaning products, but its fruit & veg is overpriced [could buy cheaper in my local Waitrose] & tasteless, meat not much better, I think the managers hide in their offices & let the poor floor staff deal with customers when I have a problem no manager to be found, was bad before Tight Tesco bought it now much worse, lucky we have Costco nearby

After being a loyal customer for 35 years today I was refused entry as the account was in the previous business owners name. I have asked over the years for this to be changed with no success. I live on the other side of the city and was told I needed to travel home and set up a new account - even though many of the staff recognised me. If this is the way you are going to treat loyal customers I will take my business elsewhere in the future. Terrible company. Avoid at all costs if you can.

bad service, bad deliveries ....drivers disappear before delivery can be checked, call the office and cant raise the issue the same day I have to contact them tomorrow.......so only their time is valuable, I asked the manager to call me 3 weeks ago still waiting...do not know how they are still in business but I ll def change suppliers.......bye Bookers

Normally all staff are lovely but today was the worst experience I’ve ever had like I was putting him out as scanner broke on way round huffed because I gave him cash to count nearly being hit with stock when chucking it on trolley hopefully he sorts his attitude out for next time

Very bad treatment to customers.
When it was macro only it was excellent.
After merger it have spoiled everything.

My mum has been a customer for 20 years. During the pandemic, due to being medically vulnerable, she was not able to go to this store in Bath. When I went for her this week, they said her account didn't exist. They said when it hasn't been used for a long time, it's automatically cancelled. I asked if they let customers know, to check to see if the customer is happy to close the account. They said they do not. So without notifying my mum, they cancelled her account. They said they had no record of it, despite my having her old Bookers card, and my saying that she'd been a customer for 20 years. She is now unable to renew her account. Mad system and v disappointing, especially as I had reached the check out till with a full trolly when they told me this. So I just had to leave, they wouldn't let me pay. The woman was perfectly nice, just a mad policy to not contact a customer and terminate their account with no notification.

We use the Stoke on Trent, Macclesfield or Manchester stores and have always had a good service from all 3 places.
Staff are always very helpful, friendly and all try and go above and beyond to try get you very thing that you need.
Highly recommend bookers to friends and family due to the fantastic service received from all staff x

In my opinion, Tesco should be ashamed to maintain such low customer service. Since attending this cash and carry I have sold all my Tesco shares. If Tesco/Booker management can't organise a structure like this, what future can Tesco have in the retail industry? Subsidized or bankruptcy !!!

From what i saw today who ever made the follow decision needs to look for a different job.

I haven't been to Bookers during the current pandemic due to reason. Im sure a lot of people haven't. I go today and try to check in and it rejects me. I get told to try again, i get the same response. So the receptionist try and i het told my account has been closed due to not going during the pandemic. Which I'm sorry that is a poor excuse to close a customers account.

I then try to nicely ask questions in which the receptionists responds “theres no point in having a go at me”….. she has a bit of an attitude at this point.

She try's to tell me they mainly deal only with retail to which i tell her “i bet you also deal with a lot restaurants, and they haven't been able open during the pandemic so are you telling me that bookers have closed all the restaurants accounts?” I get no response.

The receptionist told me they had got stricter in closing accounts during the pandemic which honestly is disgraceful when a lot of companies weren’t allowed to open. But i suppose it will bookers loss, lets just hope these companies take their business else where to a better company who know how to treat their customers better!

I could understand closing accounts if there was no pandemic and they hadn't been in over 12 months.

I for one will not be opening another account with a company that don't seem to have any sort of thought process when it comes to customer loyalty.

Just visited Nuneaton. WHAT A SHAMBLES! No staff on reception line items continue to be reduced. Checkout operators. Who put heavy items on top of lettuce. Rude staff. Then to cap it all. I'm told they no longer accept cash after 5 because the staff don't get paid after 5 but I had to queue for the 1 checkout operators whilst the remaining staff chatted and got ready to dive out the door at you've guessed 10secs after the 5pm curfew. What a f........ joke the Nuneaton branch is. They've lost 50% of my business which I now use ALDI for if only ALDI would set up a trade team. Better pricing and far better customer service

Neil Ritchie
The Anchor Inn