Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We booked a Life Drawing experience with the added extra of Butler in the Buff services for amy daughter's hen weekend in Bath,and it was absolutely brilliant. Mike was fabulous - funny, professiona... Se mer

Betygsatt 5 av 5 stjärnor

Fabulous service. Good communication throughout, The Therapists were amazing. All the party throughly enjoyed their treatments. Thank you so much xx

Betygsatt 1 av 5 stjärnor

Dangerous unsafe RIP off from start to finish. Pick up is city centre but we were We were taken many miles out of town to a wilderness dirt track road outside the city limits and not around the city... Se mer

Betygsatt 5 av 5 stjärnor

Really easy to organise with a good online interface and good communication. The dance instructor was fantastic and really meshed well with our group! She was able to easily show us the dance while ke... Se mer

Företagsinformation

  1. Resebyrå
  2. Biljettförsäljning
  3. Online-marknadsplats

Skrivet av företaget

We're the ultimate party booking platform, connecting customers with thousands of great value, top quality venues, activities and experiences. Celebrate any and every special occasion, with the people that matter to you.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

553 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 1 av 5 stjärnor

Poor communication

I booked the quad biking for my daughters 21st and paid for 5 of us to attend an hour session at 4pm on 19/10/24. We travelled from the Midlands and stayed at a hotel nearby to ensure we were on time . When we arrived at the venue at 3.55pm we were advised that we should have been there 30 mins before our scheduled time . We did not get any instructions from Fizz to advise us of this . The venue even said this happens frequently and we should in future book directly with them . The session commenced at 4.25 and we were finished at 5pm . I felt cheated out of our hour session . Had we have been sent the correct information we would have been there at 3.30 to get our 60 min session. We had no advice on timings clothing etc for the session . I was asked for feedback by Fizz and I have tried to load it I keep getting an error message saying unable to load feedback . I want to ensure you get my feedback so you can take action to avoid disappointment for others . I paid £325 and did not get the value for my money due to the poor communication and no fault of my own .

19 oktober 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Hi Raksha,

Thank you for taking the time to leave Fizzbox a review on Trustpilot. We welcome all customer feedback as this provides valuable insight into the experiences and providers we offer on our marketplace.

We’re sorry to hear about your experience and understand your disappointment.

I'm sorry that neither Fizzbox nor the experience provider had the chance to address the issue before you left a review on our Trustpilot. I’ve since reached out to you via email.

Fizzbox acts as a marketplace, connecting customers with experience providers. We don’t directly manage bookings or itineraries, this responsibility lies with the provider. I’ve already contacted them with your feedback to ensure better communication moving forward.

I sincerely apologise that the arrival instructions were not communicated to you in advance, leading to the loss of part of your session. I’ve requested that the experience provider contact you directly to resolve this matter. You can also contact them via your Fizzbox account if you wish.

Once again, we are truly sorry for the inconvenience and disappointment you’ve experienced. We hope that the provider can resolve the situation with you.

Kind Regards,
The Fizzbox Team

Betygsatt 5 av 5 stjärnor

Fizzbox made my event experience great

Fizzbox made my event booking simple and easy. They gave clear information and timescales, were responsive to questions and super helpful throughout the booking process. I wouldn’t hesitate to use them again

21 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fizzbox / The London Boat Party

Fizzbox made everything so easy to book this great stag night cruise down the Thames! Easy to book, brilliant communication, no hidden fees or anything like, two of my party had to cancel just two days before and I was fully refunded for them without any hassle at all. The trip was superb! We had a great time and I'll definitely use Fizzbox and The London Boat Party again!

7 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A great site to book a fun activity

I wanted to book an activity for a friend's birthday and with Fizzbox, it was easy to find something fun, for a reasonable price and at a date/time of my choosing. I'd definitely use them again.

6 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent. Would do again!

Experience was catered to our requirements. The host was very funny, welcoming and made us all feel relaxed and excited to take part it the games.

10 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great for a hen party

Loads of choice for hen party activities in Brighton. Easy to use & book & good communication leading up to the event. We did Alcotraz which was brilliant. The staff really got into character & the cocktails were delicious.

17 augusti 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Thank you for the lovely feedback, Gemma!

We're so pleased to hear you enjoyed the Alcotraz experience and we hope to see you on Fizzbox again soon for your next event.

All the best,
Danielle & The Fizzbox Team

Betygsatt 5 av 5 stjärnor

Treasure hunt in Newcastle

Amazing way of exploring a city, it was so fun to work out all the clues whilst exploring and also getting history information at the same time. The tour took us in places that we will for sure have missed otherwise. Recommended!

15 augusti 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Thank you for the fab feedback!

All the best,
Danielle & The Fizzbox Team

Betygsatt 5 av 5 stjärnor

Hen Party Entertainment

Hilarious! Booked Dickorate in Bournemouth for a hen party, we were looking for something alcohol free and relaxing to do before going out out. This was perfect, so much fun, made for really funny pictures and the bride loved the idea. Meg our host was fantastic, really friendly, understanding when our lunch ran late and took so many photos for us!

16 augusti 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Thank you so much for leaving Fizzbox this wonderful review!

We're so pleased to hear you had a great time and we hope to see you on our marketplace again soon.

All the best,
Danielle & The Fizzbox Team

Betygsatt 5 av 5 stjärnor

Birthday celebrations

Kareem made the cocktail session a lovely experience. A group of Six ladies celebrating two special birthdays. Lots of laughs and creating individual cocktails. . Would definitely recommend this experience and will do this again

12 augusti 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Thank you for your wonderful feedback, Irene!

We hope to see you on Fizzbox again soon.

Best wishes,
The Fizzbox Team

Betygsatt 4 av 5 stjärnor

Customer service

Good customer service

27 juli 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Hi Susan,

Thank you for taking the time to share your review with us.

Kind regards,
Danielle & The Fizzbox Team

Betygsatt 5 av 5 stjärnor

Super troopers

Rhys and James were fantastic hosts the event was very entertaining nothing was too much trouble for them and we all had a fantastic evening and I highly recommend the cocktail masterclass.

19 juli 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Hey Debbie,

Thank you so much for taking the time to leave us a review!

We're so pleased to hear you had a great time.

Best wishes,
Danielle & The Fizzbox Team

Betygsatt 5 av 5 stjärnor

Easy booking to make

The booking was really easy to do and response was always prompt

29 juni 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Hey Joanne,

Thank you so much for taking the time to leave us a wonderful review!

Best wishes,
Danielle & The Fizzbox Team

Betygsatt 1 av 5 stjärnor

Unacceptable and unresponsive after a wasted night.

this is the review i have left on fizz box and the message i sent and have not heard anything from the company which is completely unacceptable as we have spent £350 and got NOTHING we paid for. we booked for a cocktail making class plus use of the ball pit at ball park liverpool. the hen do was on the 1st of june (almost 2 months ago) and i have heard absolutely nothing back from the company despite contacting them several times.

we showed up to our cocktail making class that had already been moved an hour as we were double booked. we couldn’t go in the ball pit as there was glass and blood in the pit due to someone smashing a glass. staff should’ve been there to stop people taking their glasses in. no one seemed to clean or try to fix the situation so it was shut for the entire 2 and a half hours we were there. after 10 minutes of our booked time we still had no word of when the class would start, we could see the other group still doing their class, when we asked when we could start they said it would be soon. another 15 minutes later the other group was still doing their class so we asked again and the woman said we could start now- but we would be 25 minutes late to our dinner reservation, or re book for another day- but we were out for a hen do so this wasn’t an option. they said that we could make up our money in drinks so we ordered a bunch of cocktails which were supposed to come out in big jugs to make up for the amount of money lost. after 4 drinks they ran out of jugs so brought them over in little glasses. as well as this some people’s drinks didn’t come until we were leaving (an hour later) and they ran out of some booze in some of our cocktails. there was clearly not enough staff working as at one point a table collapsed on another group of people who had to clean up the mess themselves and we had drinks spilled on us from the table. overall we were very disappointed with the night as it’s a one off occasion to celebrate a hen night and it was ruined as all the activities we had booked we couldn’t do. we didn’t want the night to be sat around drinking and that’s all we ended up doing, with not even the drinks we had planned. i would like a reimbursement as this was not what we booked and completely unacceptable

1 juni 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Hi Kate,

Thank you for sharing your concerns with us. We value all customer feedback as it helps us improve our marketplace.

I'm very sorry to hear about your disappointment with one of our experience providers. Your review and email on July 13th were the first time we were made aware of your dissatisfaction.

As a marketplace, Fizzbox connects customers directly with experience providers. We do not provide the experiences or arrange itineraries; this responsibility lies with the experience provider.

After reading your email on Monday, I contacted the experience provider immediately and requested an urgent response. I see they have now replied to your feedback.

We take all feedback seriously and aim to offer amazing activities run by exceptional providers. We apologise that this was not your experience and will consider your feedback in evaluating the provider's place on our marketplace.

Kind regards,
The Fizzbox Team

Betygsatt 5 av 5 stjärnor

Absolutely amazing

Absolutely amazing. Myself, the bride and 7 other hens had the most incredible time on the Prosecco bikes. Mo was AMAZING! Cannot recommend enough to anyone who’s wanting a super fun weekend in Brighton!

15 juni 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Hey Amy,

Thank you so much for your lovely feedback! We're so pleased to hear you had a great time on the Prosecco bike!

We hope to see you on our marketplace again in the near future.

Best wishes,
Danielle & The Fizzbox Team

Betygsatt 5 av 5 stjärnor

Cocktail masterclass was fab…

Fizzbox was so easy to use and book what we wanted, and when I had to change the number of guests they were more than accommodating. The experience itself was so so good and our host was brilliant. Amazingly good value for money, entertaining and lots of fun. The whole hen party enjoyed themselves and would do it all again!

8 juni 2024
Omdöme utan inbjudan
Logotyp för Bookaparty

Svar från Bookaparty

Hey Hannah,

Thank you for taking the time to leave us a lovely review! I am pleased you found our website easy to use and that you had a great time on your Cocktail Masterclass.

Best wishes,
Danielle & The Fizzbox Team

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