Book Cartrawler Omdömen 

Want to light your money on fire? Great news, you've found just the place!

First off — DO NOT RENT A CAR THROUGH AIRBNB. They sub-contract to this predatory company without the consumer knowing.

Instead of allowing me to change a booking date in the moment (travel is unpredictable, life happens, etc.) Cartrawler CANCELLED MY WEEK-LONG CAR RENTAL AND KEPT MY MONEY.

I was a single day late and boom, gone. Rest of the week cancelled, money paid for a service I never received.

I hope everyone involved in this scam rots ❤️

Used CarTrawler to rent a car from Hertz. Good price for two weeks. TPA/Tampa Int’l. 9/23/26-10/7/26. $500 total no add ons, Kia Carnaval van. Paid upfront 3 weeks before trip. Picked up car no issue. Returned and noticed $90 added charge. Check in at hertz, Joy, was great but directed me to hertz office. I explained what I was seeing and my CarTrawler receipt saying all paid upfront incl taxes and fees. She said tax a fees are estimated in quote but because I had paper copy of WebTrawler receipt, she deducted the $90 add ons=Fantastic! 10/10 for hertz, 1/10 for WebTrawler.
(PS I called WebTrawler who said same about the tax n fees estimate but did not have any access to $charged???= washed their hands of the issue .)

Such deceptions to get the business details. Etrawler and cartrawler are the same. Awful. Every idy seems to have the same experience so if you find yourself here before you book them we'll done and we saved you from been robbed. No customer service telephone line and no fire t chat customer services so expect no help. I couldn't find my credit card when I got to the desk to pick up my car... Wouldn't accept my NFC touch card from my banks app where other companies right next to them would do. Tried to push me for and additional £560. The greed and unethical business practice is done that should be closely looked. As I could not take the extra £560 cost Drivalia said I could cancel on the booking.. NO SUCH OPTION EVEN THOUGH YOU FOLLOW THE CHAT HELP. I got screenshots of that so I had to raise a case while still at the Drivalia desk for 2hrs trying to find the nob existent cancellation request!

Viel Geld für Nichts! Man ist im Glauben man hat bei Ryanair ein Auto gebucht und bei der Autovermietung bezahlt man noch einmal voll! Außer dem Nachteil eine teure Vermittlung zu haben, keine Vorteile! Danke! Nie wieder!
Kommunikation mit dem Geldeinnehmer nicht möglich!!

Risky broker, offer cheap car hire that ends up being expensive. They allow the car hire company to extort funds from you. In my case, I struck a line through the dipper car cover that was added, was told the costs were only an estimate. Lo and behold on my return I’m charged for super cover. CT say they are not privy to my interaction with Thrifty Cars and that they side with them in any dispute. I will not use CT or Thrifty Dollar and also despair that Jet2 recommend XT too.

⭐️ 1 star – Extremely disappointing experience

We prepaid for a rental car and arrived at the rental desk on the first day of our holiday, with the named main driver and a physical credit card in his own name, as required by the booking information.

We were then refused the vehicle because the card was American Express.

The booking information we received clearly stated that a physical credit card in the main driver’s name was required, with sufficient funds to cover the €2,460 excess. There was no clear warning that Amex was not accepted. Had this restriction been clearly disclosed before payment, we could have made alternative arrangements.

We were left without a car on the first day of our holiday and had to look for alternative transport at short notice.

We were also offered expensive additional insurance by the rental company, which would apparently have avoided the requirement for the credit-card deposit. This felt particularly frustrating given that we had already paid for the rental.

Despite the vehicle not being provided, our request for a refund was refused.

Overall, this was an extremely disappointing experience: no car, significant inconvenience, unexpected restrictions and no refund. Customers should be clearly informed of any card restrictions before paying for a rental.

This feels like a deliberate scam to be honest, disgusting. AVOID CAR TRAWLER.

I did not realise that when I was booking a hire car through Virgin at the same time that I was booking my flight that I was actually booking with this Private company. They accepted a booking for a type of car that they actually didn’t offer so I had to cancel the booking because I needed that size car. I could never contact anybody to discuss the issue in a sensible manner and they couldn’t understand what I was enquiring about so it was even difficult to cancel. Once I had cancelled the refund did not come through straight away and I am still waiting. In addition because the company seems to be foreign based there was a $15 foreign fee attached to the booking. I’m yet to see whether that will be refunded or whether I have lost that. I would never have booked the car through Virgin if I had known that I was booking through this third-party website, but I don’t recall it ever being made clear that that was what I was doing. I will never book anything through Virgin at the same time that I’m booking my flight ever again. What a huge hassle. Unfortunately, I didn’t read the reviews because I didn’t know that I was actually booking through the car trawler site. Normally, I don’t get caught out like this but on this occasion I had no idea that I was dealing with this company when I booked via Virgin.

Never again will I use this company due to multiple issues with both pick up and drop off. Pick up was delayed due to the driver being elsewhere in the airport. We noticed that our departure time was the time of the flight and presumed that this was normal and they would work out a pick up time and notify us accordingly. However, more than 24hrs before we thought we’d check pick up time however the telephone number attached didn’t seem to be ringing through so we asked our concierge to try. Same thing happened so we feared something was wrong. This meant we spent the duration of our last day trying to contact the company which seems straight forward given the info about live chat etc however that didn’t work either. The following day we managed to locate the driver that picked us up and he notified the company who said it was too short notice to amend the booking, so we had to arrange a pick up ourselves with a different company. Needless to say the company also failed to let the driver know who later called to ask why we weren’t at the designated pick up point.

We have multiple evidence of attempts made to contact the company and will be logging a formal complaint because the last thing you need when visiting a strange county is to be left feeling stranded. The last 36 hours of our holiday shouldn’t have been trying to contact a company to arrange a collection time.

I strongly recommend avoiding this company and booking directly through a reputable car rental company’s website instead.

I was planning one last family trip before my two oldest children left—one for college and the other for the Marines. We booked an Airbnb, and during the booking process there was an option to “rent a car for your trip,” which redirected us to CarTrawler.

I made my reservation at 8:23 a.m. and, just four hours later at 12:23 p.m., we decided to cancel. I first tried calling the customer service number provided, only to discover it was invalid. I then contacted customer support through the website’s chat feature and requested that my reservation be canceled.

The representatives, Ahmad and Sharif, confirmed they could cancel the reservation but informed me they would keep the entire $410 I had paid. When I requested a full refund, they refused, stating that their policy does not provide refunds for cancellations made within 48 hours of the scheduled pickup time.

I explained that I wasn’t canceling days after making the reservation—I had booked it only four hours earlier. It made no sense that I would lose the full amount despite canceling almost immediately after booking. Unfortunately, they would not make any exception or work with me.

In my opinion, this was an extremely disappointing customer service experience. If you value flexible cancellation policies and responsive customer support, I recommend skipping this booking service altogether and renting directly from the car rental company instead.

Booked, paid and had confirmation for the private transfer service. However at 4am the taxi failed to pick us up for the airport.
Avoid at all costs unless you want to be left stranded in a foreign country.

Had an issue last year Aug 2025 with Easyjet booking which included car hire at Luton airport with Europcar.
I added car insurance excess protection later to the booking before we were due to travel.
On arrival at Europcar all seemed well but when we got to discuss insurance and I showed them them the excess voucher they then said i failed a credit check but could not explain why and said there was nothing they could do.
Had to go to Avis desk directly beside Europcar they showed me my credit score which was good and hired me a car but was more expensive as a turn up and not pre booked.
So having got back from my break got in touch with Easyjet and they were not interested at all as the car booking bit goes through their "partner" Car Trawler.
Many emails later and Car trawler refusing to refund saying I didn't meet the criteria on site but they would not tell me what the issue was.
So I contacted my credit card company and disputed the transaction and as if by magic less than an hour later Car Trawler sent me an email re a refund to the credit card for the original car hire booking transaction and also the second debit card I used to add the excess insurance.
So in summary if no service provided they can't keep your money, contact your card provider.

I booked a car through EasyJet Car Hire/CarTrawler for collection in Venice Marco Polo airport.

The booking conditions stated that a physical credit card issued by a recognised bank in the lead driver's name was required, and that digital bank cards, virtual cards, prepaid cards and debit cards would not be accepted.

I arrived with a physical Mastercard in my own name issued by Monzo, a UK-regulated bank. The card was not prepaid, was not a virtual card, and I was not attempting to use a mobile payment method. Based on the booking conditions, I believed I met the stated requirements.

However, the local supplier refused to release the vehicle because the card was issued by Monzo. The booking terms did not clearly state that physical cards issued by online banks such as Monzo would be rejected, and I believe the wording regarding "digital bank cards" was unclear and open to interpretation.

I spent approximately two hours at the rental desk while customer services attempted to resolve the issue with the supplier. After unsuccessful attempts to reach a manager, I was offered the option of waiting longer or accepting a refund. As I urgently needed transport and had already been delayed for two hours, I accepted the refund option and had to arrange alternative transport at significantly higher cost.

After returning home, I contacted customer services regarding the refund I had been promised. Despite being advised by telephone at the airport that a refund would be issued, I subsequently received an email stating that no refund would be provided. This was extremely disappointing and contradicted what I had been told at the time of the incident.

I would not advise anyone to book through EasyJet Car Hire/CarTrawler.

KlassWagen Portugalia, Faro. Wynajem pojazdu 6 dni. Spawna i punktualna obsługa, transfer z lotniska na miejsce wydania pojazdu. Pojazd czysty, w badzo dobrym stanie technicznum. Wydanie i odbiór , przekazanie dokumentów i informacji o zasadach wynajmu profesjonalne 10/10 Obsługujący Mohamed Aly.

Dont do this! They use every trick to make you pay a lot of extra money on pick-up.

Very disappointing experience with Sicily by Car at Verona Airport.

I had a confirmed reservation made through CarTrawler and arrived on time to pick up the vehicle. However, the staff refused to provide the car because I did not have a credit card in my name, even though this requirement was not clearly communicated during the booking process.

I was left stranded at the airport since 3 AM with a 5-year-old child, which is completely unacceptable. No alternative solution was offered, no flexibility, and no real assistance from the staff.

Despite having paid for the booking, I received no service.

This situation caused significant stress and inconvenience, and I strongly believe customers should be clearly informed about such strict requirements in advance.

I do not recommend this company

Be very careful with this company. They have an opaque “security” check and if you fail they keep your entire rental cost. After a number of unhelpful replies from Ahmed and Osama from the Customer Care team, I learned this the hard way. They have refused to provide contract verbiage to support this business practice. Beware.

I had a problem with a rental change and tried contacting Cartrawler support, but it was very hard to get a real person on the phone. Emails took ages to get any reply, and when they did respond it wasn’t helpful.

Attention la commission que cet intermédiaire prend est énorme.
J’ai pour ma part payé un peu de 1200€ début septembre pour une location ayant lieu en décembre coûtant réellement ~ 850€. La commission est donc de 350€… soit presque 30% du montant…!!

Réservez en direct chez les agences est bcp plus intéressant!!
Service à éviter!!

Do not use…. I booked a car hire with them and never got my car when I complained they didn’t want to pay me back and was protecting the car rental company instead of the customer
Service is non existent They are Very very BAD